Holiday Inn Santo Domingo, an IHG Hotel

This hotel was wonderful, we had fresh linen and towels coming back each day from the mission field. The food was amazing! They have all you can eat buffet breakfast, they cook your eggs or omelette right in front of you. Service was just overall excelente. Everyone was always smiling and very kind. There is a gym that is big, and the pool area/skyline that is so beautiful, and the look out over the city was perfect. There is a Starbucks right next door and it’s about a 3 minute walk. This was a great experience and I would definitely visit again if ever in Santa Domingo Dominican Republic. Our servers Sergio and Claudio were amazing and after the second day they already had on our tables what they knew we would ask for and would order. Thank you so much to the both of you, your service was amazing.

What a beautiful hotel in the DR! Highly recommend staying here. Claudio and Sergio were very attentive and kind every morning at breakfast! The whole team did a fantastic job and made the experience worth while. The rooms are comfortable and were cleaned very well each day!

The staff was amazing, from the front desk, to the restaurant, the bar, and the room service! The omelet cook was so patient, friendly and skilled. She was fun to watch! The food each breakfast was the best i ever had. Servers Sergio and Claudio were on point and very alert to our needs!

We had the worst experience at this hotel. The front desk people are extremely rude. We booked a suite with 2 double beds for 4 adults, which the website states it clearly accommodates 4. Upon check in we were told the max per room was 3 and we were forced to book another room as the front desk person would not let us stay in one room. This was pre booked so we were at risk of a penalty if we cancelled. We booked our 2nd room and We’re going To try to make the best of it when they told us that the pool area was closed for renovation. We specifically booked this hotel as the website states there was a pool in working order. They offered no discount or anything for this inconvenience of booking a second room and having no amenities in working order. Their gym is like a sauna no air-conditioning at all. To top it off on our last night, we brought a little snack to eat in the lobby where the tables are situated, and we were told by the front desk that we had to pack up our food as we were not allowed to eat there. This is ridiculous.|I do not recommend this hotel at all. Worse experience. Rude staff.

I really liked staying here. Very nice breakfast options. Loved the fruits, eggs to your taste, coffee and even nice pastries. The pool was super to relax. Nice attention also in the breakfast. The room was comfortable and we had a really good sleep. Location is also great.

It was great with Santa Ruiz y maribel Perez cleaning the rooms regularly band exceptionally the kitchen staff were also great providing tasty meals daily. The receptionist and other staff were very hospitable.

I had high hopes for this hotel based on its location and photos, but unfortunately, my experience was extremely disappointing due to the lack of communication and professionalism. I tried reaching out multiple times through both email and the hotel’s messaging system with no response. After days of silence, I decided to call, only to be rudely hung up on mid-conversation several times. This level of disregard for guests is unacceptable. I was trying to get assistance regarding my reservation, but the complete lack of customer service left me feeling frustrated and ignored. I expect better communication and basic courtesy from any hotel, especially one that claims to offer quality service. I won’t be booking here again and would caution others to consider the lack of responsiveness before making a reservation.

The hotel is a bit deceiving but once inside you're pleased. The room is spectacular. The best part of my stay was the staff, especially Gisell. She really took care of me and my business partner. Her attention is 2nd to none. Definitely coming back.