Holiday Inn Sudbury by IHG

I’m currently staying at this hotel for a work conference. Check-in was quick, and the staff are very friendly. However, the cleanliness of the hotel is concerning, there is visible dust and debris in the public washrooms, on the rugs, bedrooms, hallways and around various fixtures in the hotel. I also noticed bugs on the washroom walls, and we saw cockroaches in our room last night. Many of us did not sleep well knowing there are unwanted roommates staying with us.

Our stay was fantastic! The staff were incredibly welcoming, the rooms were spotless, and the pool was very clean and well-maintained. The restaurant menu was great, and the staff there were just as amazing. My kids and I have stayed at many hotels, and this one is definitely at the top of our list. Highly recommend!

*Safety concerns lone female travellers* I checked in for a business trip this month. There was one other man waiting to check in. Instead of waiting behind me, he waited beside me. Staff did not step in to ask him to patiently wait behind me. When staff asked me to write down my personal contact details, phone number and vehicle make/model on the sheet of paper, I wrote it surreptitiously so that this man did not see, for my privacy and safety. The staff then took the sheet and placed it down right in front of him for him to see. Two other staff were attempting to scan my room cards in the machine to activate them. The staff member I was dealing with told them out loud my room number, where the the two other staff had to repeat it twice as they were initially having trouble. Thankfully, nothing bad occurred afterward. But this man was in plain view of my full name address, telephone number, vehicle information and room number. I don’t know what this staff were thinking, or if they’ve ever experienced the feeling of being stalked or a victim of a crime, but they absolutely need to do better. I am a lone female and travelling in a city I don’t know for work. Do better to protect our personal information!

Good basic hockey tournament hotel that does cater to teams. We were there for a tournament for 3 days so the location was ideal for the arena and there are plenty of amenities nearby. We never expect much from these sanctioned event hotels so didn't arrive with high expectations. We had to call maintenance to fix an already clogged sink drain and the light around the mirror was burned out. Once they showed up it was fixed quickly. No microwave or room safe but you can ask for an additional charge. There's a community microwave in the lobby. Food on site is OK but nothing exceptional. The bar/restaurant is open from 5-10 pm. Basic breakfast buffet was included for the hockey teams but you can pay extra for a sit down breakfast in the dining room. There are plenty of other places to eat nearby to suit your taste. Overall as others have noted, the building is a bit dated in places and needs a few renovations or repairs but it wasn't terrible. Don't expect 5 star when the property has a 3 star rating. Rooms are cleaned up daily and were clean on arrival. The section we were in was very quiet which isn't always the case when hockey teams invade.

This hotel is really nice - everything is clean, beds were comfy, fridge was nice and cold. We stayed in 566 Ramsey and it was quiet, easy access to our car from the back entrance. Neat view of the Inco stack on our side of the building. The great: the pool was fantastic, like 85 degrees which was awesome for a stay in November. Housekeeping is really good, as a past housekeeper they were better than I ever was haha. The meh: our curtains didn't close all the way so there was a gap of light. I used hair clips to clip it closed. No fan in the bathroom. Wasn't really sure when the restaurant/breakfast was open downstairs, the in room booklet said to check for hours. The greats were enough to not really care about the little things!

I was booked for a week and I did not have a room with a microwave or a working fridge. I needed to add an extra day to my reservation and they would not process that so I had to pay separately on my personal credit card. They would also not allow me to charge anything to the room even though my personal credit card was on file The food from the bar/restaurant was horrible. I swear I was given wings left over from the night before and the pizza I feel was just defrosted and thrown in a box microwaved and then given to me. My travel extensively for work I always stay at Holiday Inn. I’ve never had trouble until I came to your location. The best part about my stay was the sushi place next-door.

It was fine. That’s it, fine. The AC didn’t seem to fully cool, there was a weird humidity in the whole room and hallway. There was also somewhat of a smell, like somebody had cooked something last week and it was lingering. Like other reviews, it didn’t seem like the room had been thoroughly cleaned. ||The good parts: check-in was easy, staff were polite, parking was easy.

The free breakfast was edible but limited. The eggs were a giant block of cooked "scrambled" eggs then chopped into chunks. No dry cereal, yogurt or porridge. Excellent staff and rooms. Pool was great, wifi was free and rooms are well designed with a table on wheels as a desk under the buffet/dresser. Smart design!

If I could give this place 0 stars I would. We had to stay 4 nights. First of all, we asked for a king size bed. We asked the front desk reception when we arrived if we would get a king size bed, they said "yes". We were put in the "Ramsey Wing", which apparently has no king size beds. My boyfriend asked out of curiosity how many guests are staying at the hotel due to the lockdown, we figured not many people were travelling. He was told that there were ten rooms rented at the time. The ONLY reason why we were travelling is because of final exams that needed to be written at Collège Boréal, I digress...We checked in on Sunday and the hotel is pretty lacklustre. We usually stay at another hotel in Sudbury but got a better deal here. Things were fine until Tuesday night when the front desk staff decided to give the room next to ours to other guests. Our room shared a door with theirs which means that we heard everything that was going on next door! I was livid. I could not believe that in an EMPTY hotel the front desk staff thought it was a good idea to place strangers next to each other with a shared door. Why?! These people were loud, playing music, to the point where I had to call the front desk to complain because I had an exam to write in the morning. I was more upset about the Holiday Inn putting people next to us with a SHARED door in and EMPTY hotel than I was about being disturbed by said people. Talk about customer service. Know your rooms, know your occupancy and place guests accordingly. It's not hard. Also, the ice machine on our floor was broken, which I mentioned to the front desk on Sunday...They said that they would send someone from maintenance to fix it and never did. The ice machine on the 6th floor is also broken. This place is the pits. Avoid. (The only redeeming quality is that it is close to the Four Corners and many different dining options)...

I'm in Sudbury for a funeral so this was my venue of choice close to all the arrangements. I was greeted by a cheerful Donna M. as I walked up to the Check-in desk. She confirmed all my information, scanned my credit card, got me to sign or initial a form in several places, gave me 2 room access cards and pointed me in the direction of my room. Very nice! Very efficient! It's a nice hotel with lots of amenities like free WiFi, a 24-hour fitness room, a swimming pool, and a restaurant/dining room. There are gas stations, restaurants and malls close to this hotel and less than 5km to the City Centre downtown core. My room had two double beds and a good setup. The A/C was worth the $133 room rate!

With a spur of the moment decision to take a road trip up to Sudbury having only 15minutes to pack and get out the door. There was no better choice in my mind other than to stay at the Holiday Inn Sudbury on Regent St. While on the road I made my reservation with a front desk clerk who was more than warm and welcoming. Upon my arrival I received the true feeling that they were expecting me. With no delays in receiving my accommodation. The room was spotlessly clean with the AC preset to a comfortable temperature for the Summer Season. Even with the renovations in the lobby and around the hotel, the staff unitedly made every effort to make sure my stay was top class. The construction workers arrived, worked, and packed up at decent hours of the day, without any noise seeping into the rooms in the main building (where the construction was taking place). Upon my checkout I really felt the warmth and friendliness from the staff making Holiday Inn Sudbury a definite place to revisit on business or pleasure

Good place to stay in Sudbury. If you're coming from the south, it's located right as you get into town. Go to eddie's across the street for breakfast. The (hotel) bar closes at 11pm. Kind of random, but it is a Holiday Inn after all. Good place for families. The pool was closed. I never thought I would be that guy to comment on something like that, but the kidlets we were travelling with were upset they couldn't go in their 'cloudy' water. Ah well. Super cool housekeepers too. All staff greeted us with a smile. Reasonably priced, as well.

This review is for the front 'Rendez Vous Lounge'. I live nearby and drop in here once or twice a month for a beer and food while watching the hockey game. The service is always very friendly and efficient, and I do have my favourite server who always remembers my Stella when I come in. Sometimes new staff could use more professional training, but they make up for it in friendliness. The food here is always decent quality for the price. When busy the kitchen may be a little slow, but I don't mind waiting for quality. I usually get a big salad with steak on top, with a nice side of warm bread. It's perfect for me. Other good things are the burger, and the fries are good too, with mayo. They have a decent selection of craft and specialty beers too. My only comment would be the atmosphere; they need to turn the lights down a bit so it feels more lounge-like. Sometimes it feels too much like a cold airport. The acoustics are not great either when busy, with so many hard surfaces. I'd suggest a big soft area rug by the fire to soak up the noise. Other than that, it's a good spot to spend a few hours with free wifi at their big giant family style tables, or sitting at the bar watching hockey with a beer.

I had to book a room for one night because renovations are being done at my house and I needed a place to stay the night. I booked - AND PAYED IN ADVANCE - online, only to arrive at the hotel to check in, and the receptionist DENIED ME. Her reason being: I was a local resident. SHE WOULD NOT LET ME CHECK IN BECAUSE I LIVE WITHIN THE CITY. I spoke to a manger and I do not lie when I say that the receptionist (who had an AirPod in listening to music) and the manager were the RUDEST people I have met in a long time. Not only did they refuse to let me check in, but the receptionist repeatedly raised her hand to silence me when I was speaking. The manager should be fired on the spot, she has no understanding of customer service and it baffles me how she was ever put in such a position. This is unacceptable, and I will NEVER be returning, nor will I ever recommend this hotel to anyone.

We ate at the restaurant, it was good. We also stayed here for one night. Layout of the hotel was a little confusing at first, but once you got used to it, it was fine. Large space for conferences, pool, fitness?-I don't know. We got lost in one building, and I found the smoking floor and it stunk, I'd avoid that (unless you are into that, blech).

Truly no complaints. However, we only stayed for 1 night and we left early in the AM. We had our folio at the door when we woke up. The room was clean and beautifully decorated. The beds were cleaned and I love that they have soft and hard pillows. It truly gives you an option :). The only thing is that the wifi is super super super super super super slow. Do not expect to do anything on it. Not even FB.

Great Value for Money. We got two rooms for the kids and us, they were clean and very comfortable. The staff was friendly and very accommodating, by the end of our two day stay my wife knew everyones names. My daughter loved the indoor pool, and the fitness room was nice too. The restaurant had a great Thanksgiving Buffet going when we got there, if your there for lunch order the Hamburger "The WORXS", it's freshly made not frozen, one of the better burger's I've had. Even though it was only two days, we left feeling relaxed. BTW the drive to Sudbury is amazing, I've never seen so many white birch trees, and with the leaves changing colours it looked liked "Truffula Trees" (Dr Suess, The Lorax). We're already talking about going back again next year.

Not worth it. Extremely disappointing for a $200+ room. Horrible service checking in. Extremely slow took 25 minutes, did not listen to how we wanted the pay. Did not tell us we had to walk quite a long way to the elevator, my mother is elderly and this was difficult. There are no signs to the elevator or the rooms.

The hotel overall was good. The one star is based on an extremely rude and belligerent employee Anita who was "greeting" guests at breakfast. Rude, unprofessional and just unacceptable. Management should retrain Anita to be less unhappy and take her role as a service professional seriously.

This was one the worst hotels I've stayed in. The staff was less than courteous; while the room decor was nice, there was no hot water and they were not very helpful in trying to get it fixed. They neglected to say the pool was closed and the fire alarm went off every night. It listed two restaurants on premises, but there was only the bar available. They neglected to say they were under extensive renovations. When I asked for alittle rebate for all the incoveniences, I was spoken to quite rudely and told there was nothing they could do. I would never recommend this hotel.

This location is clearly aged, however they are in the middle of renovations and overall the hotel looks pretty good. The service is friendly but not the fastest in the world. The restaurant offers good food at good prices.

SUPER frustrating internet. WiFi is VERY patchy. I had trouble connecting (and then, once connected, staying connected) both with my phone and laptop (even in areas where there is a "good" signal). I can't get anything meaningful done on my laptop because the internet drops every few minutes. I've tried yesterday and today, both in my room and in the conference area - it has been consistently bad.