Holiday Inn Toronto Downtown Centre by IHG

Great staycation during the first week of March. Professional and friendly staff! Room was spacious and very clean. The pool temperature was warm and very comfortable. Hapy hour(s) at lobby bar was perfect of us before heading out to catch a show. Plenty of choice/options at the breakfast restaurant. Definitely a great place to stay and enjoy Toronto life. Highly recommend.

★★★★☆ We stayed here last night and overall had a good experience. The hotel was clean, well kept, and had a nice atmosphere. Staff were pleasant and everything ran smoothly during our stay. The rooms are quite small and the hallways are very narrow, so it can feel a bit tight, especially if you have luggage. That would be my only real downside. On the positive side, the pool was very warm — honestly warmer than most hotels we’ve stayed at, which was a great bonus. For the price, it was definitely worth it. Overall, a solid stay and good value.

My boyfriend and I stayed here on Sunday, February 15th 2026 as a late Valentine’s celebration. We were initially pleased with the hotel location, clean lobby and moderate service. As for the rooms themselves, the linen was stale and you could hear everything in the hallway so the rooms were not very sound proof. The huge issue we faced was when we were in bed and noticed a bed bug. This was around 2-3am and obviously ruined our stay. We left the majority of our clothes and ended up leaving because of this issue. We called down to the desk immediately and reported it but we faced very poor customer service. They did not take the issue seriously and treated us poorly despite my boyfriend forwarding photos and videos as proof. It is now 4 days later and we have yet to receive proper updates or a response and we are now fighting for a refund. Nobody greeted by bed bugs in a hotel should have to wait and/or argue for a refund. We are extremely disturbed by our experience here and will never be returning. Please do better.

Granted, I came during off season and am not picky about hotels, but I don’t understand all of the negative reviews. My room was clean, quiet, and a standard size compared to other hotels I’ve been to. Check in/out was very quick and easy, and I also found the price to be quite reasonable considering the central location (however, USD conversion means I got a better deal than people paying with Canadian currency). Every staff member I interacted with was kind and helpful. Very convenient and safe location— I love cities and had business downtown so it was perfect for me, but if you don’t like the urban environment then this place is not for you.

Overall, I had a nice stay at this hotel. The bed wasn’t the most comfortable I’ve slept on, but it served its purpose and I slept fine. The only real downside was the parking. When we arrived, there was no clear signage indicating where hotel parking was located. I initially entered a nearby grocery store parking lot by mistake and had to call the hotel for clarification. The parking is actually at the back of the hotel, but this isn’t obvious and could definitely be better marked. Despite some negative reviews mentioning homelessness in the area, that was not my experience at all. Yes, you’ll see homeless individuals, as you would in any downtown core, but it was not overwhelming and did not impact my stay. The biggest highlight of this hotel is the location. Everything is within walking distance — restaurants, McDonald’s, Tim Hortons, Shoppers Drug Mart, Winners, and a grocery store nearby. The Eaton Centre is about a 20-minute walk, and the University of Toronto and Trinity College are also close by. Because of the central location, I barely needed my car during the stay. The room itself was good and well equipped. It included a fridge (no microwave), two bottled waters, and solid amenities. The bathroom had a glass shower door, which was a nice touch. I stayed on the quieter side of the hotel and found it very peaceful. I was told the front side is newer, but even where I stayed, the room didn’t feel outdated. One thing that could use improvement is the TV. While it was a flat screen, it didn’t support easy streaming access like Netflix or Disney+. Thankfully, I brought my own Roku, which worked perfectly. I didn’t try the breakfast because the buffet price was around $22–$23, which wasn’t worth it for me. With Tim Hortons so close, that was a much better option. Overall, this hotel is a solid choice if you want a convenient downtown location and a comfortable stay. The location alone makes it worth considering, and aside from the parking confusion and outdated TV setup, I had a very positive experience.

I stayed here as I was getting surgery. I was originally set up in a very small room with no hot water. Needless to say, I was quite discouraged. My husband called the front desk and they went above and beyond. They moved us to another room as quickly as possible the hot water was splendid! And they did everything to make it up to us, including free breakfast vouchers l. When I returned from my surgery, the following day my room had been cleaned up so nicely and with such good care. The lady gave me extra pillows and towels. I would return here in a heartbeat. The staff are amazing and the hotel is very nice and clean. The food was great. Staying here made going through a tough time just a little bit easier. Thank you to the staff at the Holiday Inn!

Highly recommend this warm and cozy hotel located in an amazing central neighbourhood in Toronto! Arrived just before the snowstorm and experienced warm greetings from Amannuel at the Front Desk--such kind hospitality and a genuine interest in helping us relax and get settled. Yishak the Front end Supervisor was extremely helpful as well--what a genuinely great human...he absolutely went above and beyond to ensure our stay was as good as it could be--(as we had to be at the hospital early the next morning). Yishak even offered to back out our vehicle as the parking lot is quite tricky to navigate (literally the only small quirk we experienced), he deserves special recognition as he literally brought tears to my eyes. Both of these gentlemen had smiles on their faces the entire time and made us feel welcome in the city and at the Holiday Inn. The room was super clean, cozy (yes the bathroom is a little small, but clean and had the essentials--including location!) and we both had the best sleep (comfortable beds, linens and pillows) that I think we've ever had at a hotel!! Enjoyed lunch at the restaurant (Thirty one) before we left and found the location quite convenient overall. Jenny was pleasant at check out and watched our luggage when we went for lunch...We will definitely be back! Thanks Holiday Inn--you have the right people, location, beds, pillows and attitude!

Disappointing Stay – Not What I Expected The location of Holiday Inn Toronto Downtown Centre is relatively convenient. There are plenty of food options nearby, and it’s within walking distance to shopping areas in downtown Toronto, which is definitely a plus. However, the hotel experience itself was disappointing. It feels very much like a self-service property. There was no assistance with luggage, and I had to carry my bags up the stairs myself, which unfortunately resulted in breaking one of my fingernails. The biggest issue was with the room assignment. I booked a twin-bed room, but upon arrival, the front desk tried to switch me to a single-bed room that was very small and cramped. I had to insist on what I originally reserved, which made the check-in experience uncomfortable. The room condition was also below expectations. It feels old and not very well maintained. Basic amenities were not properly prepared — the shampoo and body wash containers were empty, and the toothbrush provided was extremely hard. Overall, the room did not feel well cared for. Another inconvenience was the elevator situation. There are only two operating elevators, which meant waiting 5–7 minutes during busy times just to get a spot inside. On a positive note, the checkout process was quick and smooth. Overall, nothing particularly special about this hotel. It’s acceptable if you have limited options in Toronto, but I would not consider it my first choice next time.

Came for Taylor swift so it was extra special. No major complaints. However, both my sister and I hit our heads pretty hard on the soap dish. They could have put it anywhere else in the shower. Slight concussion Would it have killed them to add some more hooks in the bathroom? It's already so small like add a few more PLEASE.

Hello, I just wanted to say that I ENJOYED my stay at this hotel. Endrias working the information desk was very helpful and knowledgeable. Also, in the Happy Hour 30 Bar Lounge, Daryll was such a delight! I already miss these guys. I'm looking forward to my next visit to Toronto. It will definitely be at this hotel, AND, it will also be in warmer weather. Your winters are very cold and caused flight delays in which I had to continue staying at your establishment. lol But I enjoyed my stay! Please let those guys know that I'm thinking of them. :-)

Solid option if you want to be centrally located in Toronto and not take out a mortgage for your stay. The hotel is nothing fancy, but it was clean and located close to the subway, great restaurants, Hockey Hall of Fame and other tourist attractions. Plus, their staff was very friendly. Rooms are decent size for a large city like Toronto (most Chicago rooms are similar in size, for example). As a bonus, I had a view of the CN Tower which was amazing (see the pic!) For tourists, they also have a nice gift shop on the ground floor. I'm giving it 4 stars because it was a bit dated and the mattress in my room seemed old. However, it's not a top tier chain and I think it's solid value for money.

On previous Toronto visits, I'd walked past the Holiday Inn many times -- Carlton Street was my old stomping ground -- but this was the first time I'd actually booked it. I like having something in the Downtown-Yonge district and near the Village, but, this being a Holiday Inn, I didn't expect much. Well, I was pleasantly surprised. My check-in was bumpy; the well suited (both ways) clerk was, according to his ID tag, actually a trainee, and probably hadn't dealt with the ins and outs of third-party reservations and payments. (I had a flight+hotel bundle). They also charged x-amount-per-night to one of my credit cards against incidental expenses, a practice that I'm still not cuckoo about: if they foul up, considerable phone contortions become necessary. My third-floor room had two double beds, which didn't leave a lot of floor space -- I had to position the luggage rack at the foot of one bed, in an inconvenient catercorner. The bed -- I only used one -- was supremely firm and comfortable. The small armoire contained a mini-fridge (but no microwave), and, mirabile dictu!, three or four small drawers for clothing. (These have been disappearing.) The table at the window was the only real work space: not a lot of room left after I parked my laptop there, but the close-up view of the restaurants across Carlton helped me feel at home. The hot-and-cold breakfast buffet wasn't included in the room price -- as it is in the Holiday Inn Express hotels -- and at CAD 25 plus tax, I decided to skip it, which was a strategic mistake. The hot breakfasts elsewhere didn't cost much less, and the spread, as depicted on the hotel's webpage, looks absolutely mouth-watering. Next time. On the sixth floor, there's a pool with changing rooms, and a small fitness room; a treadmill or two, an elliptical, a "horizontal" bicycle, and such. There's also a "patio" deck where you can lounge and order food and drink, though I skipped that in the intermittently scorching heat. Housekeeping, provided daily, was more of a crapshoot than I'd expected -- they didn't come around at a consistent time. (It's a big hotel, and, I suspect, they don't always address the rooms in the same order.) One day, the maid came too early, and I had to ask for service at the front desk as I left for the day; another, I found the room still undone when I returned from traipsing about; when they did proffer service, I was in mid-Beached Whale mode, with my feet up, so I declined. (For me as a single traveler, it's not such a big deal, but it might be for you.) Niggling complaints: (1) The cable-TV system, as in many hotels, doesn't identify the program currently running, nor was there a "Guide" to tell you what'd be on later. (2) The clock-radio didn't work right: it wouldn't obviously turn off! (The power button did nothing.) My solution was to crank the volume all the way back down, as one of the previous guests had apparently also done. (3) The elevator bank on the third floor, where I was, has just a single "Down" call button, a nuisance if you're headed to the fitness room on 6. Sometimes, the car would switch direction, and sometimes it wouldn't. Perhaps the system was designed by a taxi driver.... Complaints aside, the Holiday Inn leaps to second place among my Toronto hotels (after the Courtyard Marriott, a few blocks up Yonge). And, as and when I should stay again, I will take advantage of the breakfast buffet!

Okay I tried giving them the benefit of the doubt tried another stay and yea the rooms are bad no air circulation. During summer was bad. The room is very stuffy even if blasting air conditioner. The windows can not be opened. The shower room has no ventilation. Their staff is good you cannot fault them for the rooms issues. But we tried switching up to 4x room its all the same. I would highly recommend if staying here choose a low floor the elevator takes very long and also note there is teams and coach busses always staying in this hotel which means elevator busy busy. We were put on a low floor so stairs was the best option. Would not stay or rec on this one. Can only say it is in an excellent location being downtown core. Also no amenities is pool and gym closed!

Stop empty busses idling on Wood Street. Don't ignore by law signs no idling over one minute ! Don't disturb the residents with noise and toxicity!!!

DO NOT STAY HERE WITH KIDS! The staff here has to be the worst desk staff I have ever experienced. The front desk staff have been trained to tell every guest-- REGARDLESS of their NEED-- that there is not a SINGLE MICROWAVE available anywhere at the LARGEST Holiday Inn in Ontario--their "FLAGSHIP of CANADA".... We have a baby and stayed here because several family friendly amenities are advertised including crib rental. DO NOT be FOOLED-- families are NOT WELCOME here! We are in the most premium suite/room available for the most of the week with a kitchenette and fridge-- but no microwave. I have to sterilize my baby's bottles every day (like EVERY single human that has a baby has to!!). I called to the front desk on Sunday evening and was told no microwaves are available anywhere on the premises. I was told the hotel was having many fires so they were all removed. I asked if I could be connected to their kitchen so potentially one of the kitchen staff could run my bottle steam bag for 90 seconds in the microwave so my baby could EAT! I was told even their restaurants don't have microwaves. I spoke to the manager who eventually told me I could come downstairs-- go into the staff break room-- directly behind the front desk-- and use the microwave-- as long as I didn't "heat up any food!!" My husband went down to the front desk where the staff member again stated that no microwaves were anywhere on the premises. My husband stated the night manager gave us permission to use the microwave directly available behind them. Staff repeatedly lied to my husband and said no microwave was available to anyone. My husband said he would stay at the front desk until the night manager came to speak to him. The staff member fought him for a very long time and finally -- after midnight-- let him use the staff break room microwave for 90 seconds so we could clean our baby's bottles. Don't worry folks! We had the exact same experience last night and I'm assuming we will have the exact same experience every night until we leave. Last night we were told again "no microwaves anywhere!" "We know there is one right behind you we were given you permission to use it." The staff member immediately responded, "Who told you there is a microwave here???!! There is NO microwave!" My husband had to sit and go back and forth with this staff member again to gain access to the microwave for 90 seconds. Also-- the pool wasn't working if that's something you're into when you travel with kids. If you have young children or any kind of special need-- this hotel is not for you. This is probably the most poorly trained staff we have ever experienced anywhere in the world! That's something to boast about Holiday Inn/ IHG!

Kind of average experience. Staff were friendly, room was clean, food for included breakfast was good. However, if you have a vehicle, better communication/signage on parking would be really beneficial. We followed the sign on the front of the building, but there isn't additional signage when you get to the alleyway to which parking lot to go to. Word of advice, DON'T go to the first one that says hotel parking that is on a steep incline. That doesn't belong to Holiday Inn and you can't access it after certain hours. It is a cheaper rate, however. Maybe curbside parking available while you check-in to receive all of this information may also be helpful. Rooms are smaller than the US. Just know that when booking that they aren't huge. Street noise was easily heard on the 21st floor. Also, elevators are very slow and small so be prepared to wait a bit to get to higher floors. All in all, not a horrible experience but not outstanding either.

Nicely situated in the downtown. Reasonably priced. Restaurants within walking distance.

Cute room w wheelchair accessible. Downtown n easy to commute without cars. But the room setting was a bit weird. Mirror at the bottom of bed is creepy. And TV is at the side of the bed and we can't really see much from the bed. Might not come back

This hotel was recommended by a friend based on its location and I'll recommend it to my friends in the future. It's in a great area and an excellent spot for walking to points of interest. I went on foot to the ROM, AGO, and the Reference Library without any issue. It's also close to the subway and next door to Maple Leaf Gardens! The room was small, but more than sufficient and every member of the staff - from check-in to maintenance to the bell desk - went out of their way to be helpful. I didn't eat in the restaurant, but it seemed to have a menu that would suit any tastes. This will definitely be my go-to for hotel stays in Toronto.

Good value for location, but the entire lobby smells like trash/a sewer. When I approached management about it, I was told that they "hadn't received any other complaints" and "didn't smell anything." There were four people in my group and we all smelled trash. Separately, the elevators are a mess. If you're coming from the parking garage, you have to press down, otherwise the elevator won't come down to the garage. No air condition circulating in the halls or lobby during one of the hottest days in Toronto. It was cooler outside than in the lobby and hallways. Service was good. Wheelchair accessibility was good. Refrigerator in the room kept contents cold (which is not always the case in hotels). Good value for the money if you can stand the smell.

Pros: Good location with many conveniences - it's near College Station subway. Also plenty of shops nearby, including Loblaw's on same block, Shopper's Drug Mart a stone throw away. Restaurants aplenty within walking distance, though too bad Cora's Breakfast Place across the street closed during the pandemic. The hotel does have an indoor pool open all day, though there was a shortage of towels on our last visit. Cons: Room way too small. Walking past the beds to the bathroom is literally like walking to the end of a crowded theater or sports arena row. Additionally, room poorly designed - Clothes hooks positioned on the wall six inches from room TV. Strange musty odor in our hallway leading to our room as well. Has to be better, Holiday Inn. Overall, you're pretty much staying here for the convenience & location and not much else.

Seeing all the comments about mold odor makes me realize now why the lobby was SO heavily perfumed. It was wafting up the air vents and could be smelled even in the room. So strong that if you had asthma it would set off an immediate severe attack just walking in the door. I don't have asthma and was hacking up a lung just walking in to register. Food isn't part of the deal, didn't want to eat in the lobby anyways... seriously perfume was THAT powerful. Seems like all rooms have showers only and don't drain properly (hence the mold...). Definitely an issue with security!!! We had a room with an adjoining door and our neighbor kept opening his side, trying to listen in constantly and when he heard us in the room would knock and ask to come in. And then he'd come into the hall and watch our door. Got progressively more creepy and persistent (banging on the door, saying he was lonely, playing porn non-stop). I called down to the lobby and quietly asked for them to send someone asap because we weren't sure if he was even safe to confront and they didn't send anyone! Eventually we packed up all our stuff and ran down to the lobby, spoke with the manager and they said they sent up a security guard who walked the hall and reported that he didn't hear anything so he left. I'm sorry, a woman calls downstairs using a hushed voice, saying they're worried for their safety because the neighbor is pounding on the door etc, if you hear NOTHING, you knock on the door of the woman to make sure she's okay!! There's no way they heard nothing if they walked by the rooms, he was knocking loud and playing his "videos" loud as well. Wondering if security just looked down the hallway, saw no one in the hallway outside our door and left. I clearly said he was knocking on the adjoining door when I called front desk. Should have called the cops. Definitely ruined part of a romantic getaway from the kids both knowing the doors were so thin anyone could hear you even just whispering and having a creep asking to come in "and join" every time we even just spoke outloud. Like seriously, the second he knew we were in the room it would start up. 5 am got up to pee, heard him unlocking his side of the door and playing videos and whispering at us. Seeing a similar review on here makes me wonder if he's a regular? Creepy as hell, over priced, no extras just a tiny room and an asthma attack waiting to happen.

I stayed at this hotel a few years ago and vowed to never go back after water started pouring from our ceiling, but for a trip to Toronto last week my mom booked the hotel, and this is where we ended up. The room was unbearably hot, and even after asking for maintenance to look into it, we were told it was fine and the room never dipped below 78 degrees. 24hrs after getting home we noticed we were covered in bites, only to find out shortly thereafter that the bites were caused by bed bugs. I found bugs crawling inside my suitcase and have now spent the last two days trying to decontaminate my house. Do yourself a favour and avoid this hotel at all costs!

I book a room at this hotel for one night as part of a girls night with me (20) and my sister (22). When we got to the desk to check in it was super slow and when we finally got there the lady behind the desk was nothing but difficult. She had no sympathy for me when I only have a government replacement ID because my wallet was stolen and was not going to let us up to the room unless I had photo ID. I even had my confirmation email open and that wasn't enough for them to go ahead with the check in. Also the lady closed the email and was scrolling through my email for a bit before she got me to open the email again for her. After all the issues at the front desk and we got up to our room. There was hair all over the bathroom. Short curly black hair in the shower and on the bathroom floor. Pretty disgusting. I wore my shoes when I used the bathroom. The rooms were also only made for sleeping. No room to walk and almost none to put your bags down. The closet doors didn't even open fully. I will NOT be booking at a holiday inn again if this experience has told me anything.

I have mixed feelings about the Holiday Inn Toronto Downtown Centre. What did I like most about this hotel? + Customer service - it was fantastic, Nellie and Darryl were both awesome + Location What did I like least? - The room - we were put in a handicap room which was fine except for the bathroom. The floor was all tiled and after taking a shower, water would pond around the base of the toilet and sink. It took forever to drain so we were constantly standing in puddles throughout our stay. - Lighting in the room was dim - The number of outlets. There were not that many outlets in the room and the few ones that we found were in very inconvenient places. - No breakfast included

I'm not sure why this hotel has only a three star rating on Yelp. To be honest, I think this has been one of my best stays in a hotel in a long time. I have nearly no complaints... and a full five stars is worth it. Let's get down to it shall we? 1. Great location. This hotel has a great location if you're spending time in Toronto. It's close to nearby universities, and has an entrance to the metro/underground 2 minutes away on the same side of the street. There are plenty of places to go for food in the area as well, and I really felt safe in this area as well. 2. Great customer service. On his last trip to Canada, my husband had some problems with his hotel. They gave his room away before he could check in. I was meeting some friends, and worried that because of our meeting time, I wouldn't be able to get back and check in before they gave my room away. So I went in very early, and Maria at the front desk allowed me to register. She said I could come back after 1:00 if that worked for me, and they should have the room ready. This actually worked for me, because I had to meet friends at 3:00 which was the listed time for check in. All around it worked out, and the staff was friendly when I checked in, out, and when I requested a spoon for my yogurt breakfast I bought at the nearby Loblaws. 3. Great Comfort. I was in room 1929. The room was in a great location on the front side of the building but at the end of the hallway so there was no foot traffic outside my room. It was perfect for me. It also had a nice view between the buildings over to the CN Tower. It was nice not feeling trapped in like you do in some big cities. The room itself was comfortable. It was small, but not too small. The AC/HEAT was adjustable so I could set it to my liking. The room was clean and bed was comfortable. What more can you ask for? There are only a few negatives that are almost not worth mentioning: 1. The shower was ok, good temps and pressure, but the floor felt a little unstable. You know, those units that just don't have the support under then for larger people? But I wasn't in their long and it didn't really matter 2. There are a lack of hooks on the wall in the bathroom, and not on the door since it's a slider. I could have used a hook for my wet towel. The biggest complaint I had was with parking. It costs $30 per night for a garage that is on the other side of the building (on the next street over). It has a height limit of 5ft 7inches. I knew going in that parking wasn't guaranteed, and I have a 5ft 6.3in SUV with an antenna that sticks up... so I was concerned this wouldn't meet my needs. Knowing this ahead of time was key because I was able to secure a spot in the garage next door for a cheaper price and was assured that the height limit was 6ft 2in. If you plan ahead, you can avoid any issues with parking here. But parking in the city is at a premium, so plan accordingly! Overall, I had a great stay. It was only one night, but I was pleased with the service and quality of comfort!

It's 3:44am and someone keeps knocking and trying to open our hotel door. We called the front desk to send up security and it's has been about 5 or more mins. The person who answered the phone suggested for us to call 911 instead since we called twice. This hotel clearly doesn't care about the safety of there customer

do not bring a car taller than 5"7. like whose car is 5"7. so dumb. the clearance for the garage is five foot seven. and then theres like no where to park. small room.

Rooms are small!! But very clean. I stayed here for a school function for a few days. Some of my classmates said they smelled mildew. I didn't in my room, however, I am real disappointed how they could fit 2 full beds in a room designed for a queen bed. I couldn't open the closet all the way because the bed was in the way. They wanted more profits I suppose. I am Disappointed that they sacrificed to get more money for quality.

This is horrible hotel ! We paid 400 per night they stuck us in 4x4 room with no windows, dirty room with musty smell. ! When we tried to switch the room they gave us attitude and refuse to move to another room or refund us. Never ever ever stay there ! BAD

If you can get a discounted rate it's totally worth it. Great location, quite clean, but rooms are really small. Would return but only at discounted rate (was about $180 a night) either single king or two doubles.

My husband and I stayed at this Holiday Inn on our most recent trip to Toronto. The location can't be beat, but rooms were a little smaller than most Holiday Inns and the Wi-Fi sucks! The location is awesome. You are right by College subway station, so a close walk south to the heart of downtown or a quick walk north to Yorkville/The Mink Mile. It's also right on the cusp of The Village - rainbow flags galore! There are restaurants close by and if you don't want to go outside, you can go to one of the 2 places attached to the hotel (The Carlton Restaurant or Thirty Bar and Lounge). There's also a Starbucks attached to the hotel. It's literally a stone's throw away from a movie theatre and a gigantic Loblaws. There's a Shopper's Drug Mart close by too. Literally, everything is close by. The rooms themselves are consistent with Holiday Inn standards. The rooms are a bit smaller, but for the location, it's to be expected. They are not uncomfortably small. Like you wouldn't be able to do aerobics in the room, but to sleep and flake about, it was fine. The one thing I didn't like was the Wi-Fi was terrible. It took a long time to even connect then it keep disconnecting. It was really annoying, so I just gave up and used my own data. It might depend on where you are in the hotel. We were on the 22nd floor. Our room had the cutest tiniest fridge I've ever seen. No microwave. Price was ok. We paid $132 a night.

most of the staff is usually extremely nice and friendly - I really enjoyed going down for breakfast and being greeted in such a friendly manner. The location is absolutely fantastic - anything you could possibly need within walking distance. The shower was absolutely the worst shower I have ever had to use in my entire life. it was almost impossible to set the water to hot and when I managed, it would stay hot for 2 seconds and then go back to cold. the photos online can be misleading - the lobby looks NOTHING like the pictures I saw before booking. I got no help with my luggage when I arrived - I tried walking to the guy who has the big cart made for luggage and all he did was point me to the elevators (which btw were very unpleasant and dark). the breakfast is ok but could be more varied, as could the menu. no room service. My room had a pretty nice view but it was quite small

Very nice 5 night stay, can't complain. Nice room and bathroom. In a good area to access everything. Dundas and younge in short walking distance with many sushi places nearby.

I had an amazing time at the Holiday Inn Toronto Downtown. The staff were all so friendly and accommodating and the room was comfortable and clean. The location is also great, right in the heart of downtown Toronto. I would definitely stay here again!

A trip to Toronto with my daughter and niece - a family girls night on the town. I booked this hotel because of the location. The room was unbearably hot, and even after asking for maintenance to look into it, a new battery was put into the thermostat and we were told it was fine. A further report to maintenance went unanswered. The room never dipped below 78 degrees. 24hrs after getting home my daughter and I noticed we were covered in bites, only to find out shortly thereafter that the bites were caused by bed bugs. My niece is also covered in bites. My daughter found bugs crawling inside her suitcase. All of us are now spending time trying to sanitize everything taken with us and anything that might have come in contact within our homes. This was reported to Holiday Inn and we were told we would hear back from them within 48 hours. (seems like a long wait for something so serious) We are STILL waiting for a response from Holiday Inn. Do yourself a favour and avoid this hotel at all costs!

Definitely not the nicest hotel I have seen, however the location is great! Downtown Toronto, close to Yonge and Bloor, a block from College subway station. Many cafes and restaurants around, 20 min walk to The Bay, cinema, Yorkville and Bloor line. The room we had was very small, washrooms - tiny, one of the elevators was not working properly. We were given a room with horrible view, so we changed the rooms and it was much better (facing apartment building). The good part: it was the first hotel were they had small size and soft pillows! While traveling in US I was carrying around my own pillow, so I was glad I didn't have to sleep on a huge brick.

I stay here all the time when I'm in the city, the service is great and rooms are modern and clean. The hotel is always busy and their customer service and hospitality are exceptional. The hotel is located in the heart ot the city close to coffee shops, restaurants, department stores and their restaurant called: Carlton is the best place to dine, Don't forget to check it out.

I've had to stay here through work bookings. It is atrocious. Rooms are outdated and dirty. The are no fans in the washrooms and no matter what we tried to do to fix it, the toilet seemed to continually drain. The shower had hair around the drain when we arrived and the water pressure is lacking. The windows and mirrors are gross. The TV is an old block fastened to the desk with only 16 crappy cable channels. The food is ok, at best. Guests have no control of the temperature in the room and it was 81 degrees!! The beds are always old and uncomfortable. I try to make the best of every situation but this is too much not to let people know about. I would not recommend this to anyone.

Weak wifi Room ok, not sure what others deem small but it's tight to move between beds and counters. Tight bathroom. Ugly hallway. Convenient location, which is the reason to stay as well as price.

I was super excited to check into this hotel which is literally in the heart of downtown Toronto. The location is perfectly neighboring some awesome nightlife and tasty Lebanese food. Soon after leaving the reception area after checking in, I was very frustrated to find that only 2 of the 4 elevators were working, which lead to long waits to get into your room. Having my luggage and being on the 9th floor was not conducive to using the stairs. By the 2nd day of my stay only 1 of the 4 elevators was working. Instead of offering guests some type of discount or voucher for waiting in line for over 20 mins. the staff simply redirected guests to use the stairs...again not an option if you have been hoofing it around downtown Toronto for the most of the day and are on the 9th floor. The hotel room was very cramped, however extremely clean and the beds were comfy. The lounge/bar was very nice and I would highly recommend the risotto balls...they were super yum. The lounge was staff with an amazing Bartender named Darryl. He really treated my friend and I like royalty. Despite working completely alone in the lounge he was upbeat, friendly, funny and a complete rockstar. Darryl changed this review from 1 to 3 stars. Thanks Darryl for being awesome and making our stay a good time (:

The location is in a great spot, very close to the subway station at College. The one downside about this place is, yes - as others have said - the rooms are very small. The free WiFi (while nice that it's free) is sporadic, at best. The connection is unreliable, so it's difficult to get your work done in your room. I had to go downstairs to the lobby or into the adjacent Starbucks for a reliable connection. Otherwise, the people are very friendly and accommodating and the lobby area is large and comfortable, so you can hang out for a while and do work, if needed.

Horrible. I booked a month in advance, arrived and they told me they were sold out an gave me a room that was essentially like a closet. Then I had to endure a couple in the next room having LOUD sex. This is the worst hotel room I have ever stayed in. Management was no help and overall indifferent. I have been a long term user of this hotel chain, but after been treated with such disrespect those days are over. Attached is my view of Toronto from the tiny window in this "room".

I agree with the mold smell here. My wife and I checked in and the first thing we noticed that all the carpets are lifted. I'm sure they had a serious water damage, but did not want to call a company to come properly dry it. Smells very bad and you can feel the moisture in the air. The rooms are very small and the staff is definitely something else. Not in a good way!! House keeping has the worse attitude, honestly if you have an attitude just because I asked for housekeeping maybe it's best you look for another position. This was our first time to Canada, so of course you would like to think you can depend on the hotel staff to assist you, especially when you are staying with them from a different country. But NO everyone there seems to be air headed and seem to know nothing and don't know anything about their own city. Pretty ridiculous what I've experienced here. Would I recommend this hotel?? Yes!! But only to my worst enemy.

Gross!!! To set up the story, we paid 250$ a night for this disgusting place. Room had SEVERE mold odor and carpet was not completely dry. They need another bank of elevators, always a several minute wait. (3-5minutes) - Room tiny -rooms need updating if charging 250 a night. -heat does not work!! I travel for a living...i dont think i have ever written a bad hotel review. This place seems to be in complete disrepair , needs a remodel(or maybe maintenance) . Or, charge 80$ a night like other motels/hotels of the same quality. Edit- i was offered another room but declined as i didnt want to move all my crap for a night. I walked by another room on same floor (opposote side)and door was open while maid cleaned...i could smell the mold as i walked by, this is not focused to one room unfortunately One of the worst quality hotels /motels i have ever stayed at. Needs a complete remodel Thay said, the Staff and people were very friendly.

BUGS IN THE BED. I wish I could post a video to show how gross the creepy crawlers are. Gross. In both double beds. No help from front desk other than heat steam clothes after an hour of complaining. Unacceptable, traumatizing and horrific.

The good: Reasonably priced for downtown Toronto Close to the metro, on top of a Starbucks, same block as a Bulk Barn Surprisingly little street noise on upper floors Choice of free drink or bonus IHG points at time of check-in Gym overlooks pool so that you have something to look at other than a wall or a TV Many restos nearby Elevators are efficient The bad: Doors let in a lot of light Shower needs towel hooks and inside shelves. WOMEN NEED STORAGE EVERYWHERE, ALL THE TIME Parking is $28/night but they don't tell you that there is parking two doors down for $21 A hotel in Canada needs blankets even if you can adjust the room temp Room needs more and easier to access electrical outlets

Stayed here on the "executive floor" which was suppose to be a big deal... The rooms are SO SMALL, it's ridiculous! I've been to hotels in Europe with bigger rooms. The location is convenient with everything right around you, but it can turn into a shady part of town at night. The parking is $28 a night... And we got charged for an extra night when we had returned our vehicle, so watch out for that! Overall, I would recommend a hotel near St. Lawrence market. Way nicer area and better hotels.

I had to make last-minute travel arrangements for a business trip in downtown Toronto at the end of Jan 2012. I picked this spot because of proximity to work and it appeared to be close to many downtown attractions. Turns out it was within walking distance to plenty of interesting stores and restaurants. I have to admit I am a platinum member in the IHG (Holiday Inn, Crowne Plaza, Staybridge, etc) so I tend to get good rooms and upgrades. I called before going to check on the parking situation. I was told they had a parking garage behind the hotel. When I got there late at night on Sunday, I saw a parking garage so I pulled in. As a stupid American, I didn't know that Loblaw's was a supermarket. Oops. The guy at the Holiday Inn front desk told me he'd refund the money I spent at the Loblaw's parking lot! Nice touch. Tip: the parking lot is around behind the hotel and has a small green "holiday inn' sign to identify it. I went up to the room. The key card was an RFID proximity card (just put the card near the lock, no need to swipe). The room was great; it was a suite with a half bath, a living room with microwave, fridge/freezer, flat screen TV, work desk, and cordless phone, a master bath, and a master bedroom with another flat screen LCD tv, king size bed, and cordless phone. The bedroom also had a fridge in it. There were nice big windows, and even though the only view was only of the street (mostly apartment buildings) it was still nice to look out and see part of the city. There are several convenience stores and restaurants nearby. There is a subway stop within a block's walk. There is a bank nearby which is good because I didn't have any Canadian cash and had to use the ATM. I would definitely stay again, based on this central location.

OK but a little bit expensive for what it is and I always had to wait the elevator for 5-10mn!!!

Housekeeping staff appear to have staff stolen cellular phone; personal documents, etc I asked for a late check out because I had too much stuff to move out of the hotel quickly. By the time I came back in the late afternoon the room was cleared. Then I asked client services staff in the lobby the whereabouts of all my stuff that was in the room. They came back with only a sweat pant bottom. I asked then what about all my other stuff? After all, who goes to a hotel and ask for late check out just to leave a sweat bottom in the room? Here's a short list of my stolen / missing stuff. These include my extra cellular phone that I had bought from Bell Canada; the extension cord; Revenue Canada documents / mail (several pieces) that could beused for identity theft; organic hayden mangoes; organic royal gala apples; natural tootpaste without flouride; special toothbrush I ordered online; large pamolive soap; Oasis brand mango, orange, banana smoothie; while vinegar and even Lays potato chips. Vinegar, toothbrush and toothepaste was eventually recovered the next day when I had already left Toronto - but cellular phone that I had bought and other stuff still missing; and managemenr refused to buy back cellular phone, etc. They said they wuld call me the next day to investigate missing cellular phone but Hotel GM did not as he had promised. I respectfully advise anyone staying at this hotel to itemize your personal belongings to ensure your stuff does not "go missing" and you ten become a victim of the atrocious customer service of this hotel's manager. I asked staff for a refund on my vist for the bad experience and they refused! This is the worst experience that I have ever had at a hotel; and the worst customer services that I have ever received from any company anywhere. In the face of my representation hotel staff was curt, rude and showed callous disregard. Last Holiday Inn I stayed in the Maritimes house keepers even recovered a pen and parceled it up neatly for me to retrieve.

This hotel was average. We stayed on Saturday night in December. Check in was easy aside from the parking. You have to self-park the car before checking in. The structure is very tight to navigate! Construction around the hotel made it nearly impossible to loop back to the parking at the rear of the hotel. Put the parking structure's address into your GPS instead of the hotel address to make it easier on yourself! We arrived around 1:30 pm and were able to check into our room early without any issues. Our king room was quite cozy, but worked just fine for one night. We were not all that impressed with the cleanliness of the room--there was a visible, long, brown hair laying right on top of the blowdryer, hairs on the comforter, and the small bottle of lotion was half empty looked like it was used. The rooms need an update. They are outdated compared to most other Holiday Inns that I've stayed at. The strap on the luggage rack was broken and the window seal on one of our windows was blown and fogged. The shower in our room was big and there was plenty of closet space. Our bed and pillows were very comfortable and we got a great night sleep despite being in the heart of downtown. The location is convenient to nearby shopping and restaurants--just a quick 10 minute walk will get you to the main shopping area on Younge St. While there was definitely room for improvement, the hotel was overall okay. I think we'd try staying somewhere else if we went back to Toronto.

This is a centrally located hotel that does not cost you an arm and a leg. It has great value for the money if location is what you are looking for. Most of the actions (food, entertainment, and shopping) are all within walking distance. Plenty of public transportation options if you are budget minded - and taxis are easy to find. It has all the "must have" of a hotel - a Starbucks in the lobby / first floor, clean room, good A/C, and comfortable bedding. No complaint there. The parking entrance is located at the back of the hotel. The spaces are tight and best for compact type of cars. I actually was a bit wary of the parking level P2 where I thought it may be a bit desolated and I did not see any security camera.

Stayed here two nights during my stay to Toronto and it was a nice clean room. They did tell me I have a room with an opening widow but when I arrived the window does slide open put its paneled in the other side so it just slides open to another window, you couldn't feel any air which annoyed me bc that what I asked for specifically and they told me the window would be able to open. But other than that the room was pretty nice and plenty big. I did have a problem with the toilet not flushing when I first checked in but I called the front and they sent someone within 30 minutes to fix it, he was in and out and very nice about the whole thing. They also had the best raspberry margarita at the little bar but the food there was super overpriced! But the bartender was super sociable and helped me out and it was a nice atmosphere

Before scrolling down and reading all the comments, it's important to take into consideration that this is an ECONOMY hotel, and I am a firm believe in "you get what you pay for". This hotel is one of the cheapest hotel rooms in Downtown Toronto (if not the cheapest), so keeping this in mind, you should set your expectations accordingly. Of course, this is not a luxury hotel! As far as economy hotels go, my experience here has repeatedly been a good one, especially compared to any other large chain lodging. The rooms are small but fine for business trips or short stays where you won't be spending much time in your room anyway. Everything from the room, to the sheets, to the washroom is very clean. As for Wi-Fi, I've always used it on both my work laptop and iPhone simultaneously and have never experienced any connection problems. The main reason this place gets 4 stars from me is that the staff is consistently some of the most courteous bunch of people I've ever come across in Toronto. I've always been impeccably served by staff, whether it be at the front desk, room or valet service. I usually would not stay in the financial district if I wasn't in town for business (I like to have more than Starbucks or the popular fast food chains as dining options) but overall I'd recommend to anyone traveling on a budget for a short getaway.

This was my first time at any Holiday Inn so I wasn't sure what to expect. To start off, it's location is in a perfect spot. However, finding parking was not straight forward whatsoever. We ended up parking across the street because it was labelled "hotel parking," not knowing it was actually parking for the Marriott Hotel. This parking garage was so steep it felt like we were in a roller coaster where you can't really see what's ahead of you. Anyways, you need a key to access the staircase to exit the garage and obviously since we weren't staying in this hotel, we had to walk down three steep hills to finally get out of the garage. Finally checking into the hotel was simple enough. All the staff were extremely friendly and informative which is always appreciated. The lobby was very modern looking and overall beautiful. As for the room, it was super tiny; the bed basically took up the majority of the space. Moreover, also included in the room was a mini fridge and the other typical things you'd find -- coffee machine, ice pail, toiletries, etc. The room was overall modern looking and visually appealing, just a bit too small for my taste. Something I didn't care for in my room was the super bright lights outside in the hallway. When people get out for a night to sleep in a hotel, obviously a comfortable rest is a huge part of it; the lights were really distracting from falling asleep. Perhaps they should be dimmed after a certain time? The bed and pillows were to perfection though. I also received a copy of my bill on my door which I didn't care for at all. I had prepaid this room as a gift for my boyfriend so I didn't like that the price and my full name was listed on a paper receipt for everyone passing by to see. I didn't particularly want my boyfriend to know that I spent an arm and a leg to stay here either, so that is something that should be revised. Moreover, I had lost my debit card and called housekeeping after I checked out to see if it was still in the room I stayed in. She took down my name and number to call back but I never received a call back informing me if she had found it or not. Checkout was also a simple process. Even though the line was a bit long, it went by really fast and just like checking in, the representative that attended to us was very friendly. For breakfast options, Cora's is conveniently located across the street in front of this hotel. The line up was at least a 30 minute wait (which is typically for Cora's) so we checked out another spot, Upper Deck by Fran's, which was a cute little spot with an awesome patio and wonderful service -- a must try! Overall, with a few adjustments I think this hotel could be better. For the price I paid, however, I don't foresee this being my first choice for an overnight stay in the future.

This may be the most convenient "value hotel" in Toronto. Recently renovated, the ol' Day's Inn has had a welcome face lift. It's lighter and brighter. Still not the Royal York but not bad, especially if you can score an internet rate of 100 or less. Rooms are pretty quiet, considering the location. Downside is the new new renos didn't include the heating system. No AC until April 1. Too hot in the room? Open your window. Yep, even in February. Convenience wise, however, it is right across the street from the College Subway station, a Tim's and two good grocery stores. The Loblaws, next door, in the old Maple Leaf Gardens is amazing. Great grocery store, snack bar, and in Canada's historic hockey mecca. Also, has a Shoppers Drug Mart and a Bulk Barn nearby if you need pantyhose or macadamia nuts.