Holiday Inn West Perth, an IHG Hotel

This hotel is a gem of a place. My husband and I stayed here for one week visiting Perth. The staff were friendly, the restaurant was great, the breakfast was amazing. A big shout out to Richard, on staff, who was went out of his way and extremely helpful to make our stay very lovely. Oh and the rooms were huge! Having the free CAT buses right outside the door was awesome, we used them all the time to get in and out of the city. We would for sure stay there again.

I am writing to express my dissatisfaction with the breakfast service during my recent stay. As IHG members, we made our reservation with the benefit of having one breakfast menu item included. However, we were only made aware of this after we had finished our meal and inquired about it at the reception. When we arrived at the breakfast area, no staff guided us to a table, provided cutlery, or explained the breakfast options. The buffet selection was extremely limited, so we ended up having just some bread and coffee. Seeing other tables enjoying menu items, we decided to ask at the reception about the breakfast options, only to learn then that we were entitled to one complimentary menu item. By that point, we had already finished eating and did not feel like starting another meal. Had I not asked, we would never have known about this benefit. While the reception staff apologized, I feel it is necessary to highlight that this should have been communicated at check-in, and the lack of assistance from the restaurant staff was disappointing. I hope this feedback helps improve the guest experience for future visitors.

Nice hotel with cozy breakfast area. The rooms were not as hot as the City Centre one, where the AC cannot be regulated and it is insufficient in a room south oriented. The buffet was better at the City Centre twin hotel, however still correct. Quiet neighbourhood, 26 minutes walking down to the City Centre walk, so you can choose between a nice walk or a 21 AUD taxi.

My wife and I stayed for a few nights. The rooms are nice and big and well thought out washrooms are good as well. We had a very great experience staying at the hotel the staff was very friendly and helpful. The hotel Manager was very friendly and helpful when we asked for help in guiding us as this was the first time we have visited Perth.

I stayed at this hotel due to the airline I was traveling with bungling my connection. I couldn’t have been happier with the hotel. It was spotlessly clean, the staff were so helpful and the bed was very comfortable. I’m going to try and source the shower head for my own bathroom! I had breakfast and was really impressed with the menu. Really original dishes and I had the Croque Madame and it was delicious and the coffee was also good.

Check in was a nightmare. Booked via booking.com albeit the hotel could not find our reservation. What was bizarre is that I spoke to someone from the hotel a couple days earlier and they also sent me a email check in email. The two girls behind the desk were lovely and very helpful. The male manager, was incredibly rude. Very condescending and his attitude stunk. He kept saying, this is “weird, this has never happened before” as if we were at fault. I had full booking confirmation and details but the manager attitude was disgraceful. I felt really sorry for the two girls behind the desk. Even the way he spoke to them was disgraceful. We ended up getting checked in about an hour after we rocked up. There was then a card incident were the manager was incredibly rude and snatched the card machine away from his colleague. My wife and I were in absolute shock. Thanks to the two lovely ladies who were incredible. To the male manager, fix your people and management skills.

Check-in/Check-out was easy and fuss free. Plenty of great food and drink places within minutes of walking with a secure off-site carpark a few minutes walk too. Staff were friendly to approach with any queries you have too!

From the moment I arrived I was greeted with happy and super helpful staff. The room was nice and clean, comfortable and quiet. The hotel is conveniently located for my appointment. The room service dinner was absolutely amazing! I would highly recommend this hotel and I would definitely stay there again Thank you so to everyone️️