M L
Google
Beware of this place. I recently had my wedding here and it was a nightmare. So many things went wrong with my wedding all due to their lack of communication, professionalism, work ethic, and care. We went through four different girls in the one year that I planned my wedding.
They only allow two 2-hour time frames for your vendors to set up (10am-12pm & 2 hours before your ceremony starts) and do what they have to do. This made it very hard to set up.
No Holland Park West staff was present for our wedding rehearsal, and we had a line of cars waiting to enter the locked gates at the time our rehearsal was supposed to start. Good thing we hired the resident DJ, Frank, who eventually let us in after we contacted him. This set the tone for a trainwreck on wedding day, all due to Holland Park West. Nothing was placed where we agreed upon, and my coordinator had to fight with staff to get things partially done. Holland Park West ruined my wedding. So many important things went wrong due to Holland Park West.
When I contacted them to express everything that went wrong, they ignored some items I mentioned and didn't do anything other than refund a half portion of the almost $1000 overcharge for bar drinks we did not host. They also topped things off with a threat.
Holland Park West made over $25,000 off my wedding, and the lack of care we received is shocking. When I brought up how much money they made off us and couldn't understand why the lack of care, they stated that they did us a favor by not charging us the original larger number of guests in the “ESTIMATED…” section of our contract. Leisa originally told us that that number listed in the estimated section is not anything we’re tied to, and we will only be charged for the total amount of guests when we give them the final count two weeks prior to our wedding date. The contract also states that it is an estimate. To threaten us with the comment of saying they could charge us that amount instead, and did us a favor by not doing so, is sleezy.
I regret wholeheartedly having my wedding here. It’s simply too much money and too much of a big day to have them not care and ruin your wedding, and proceed to give you troubles after the wedding.