Holly&Lil The Collar Makers & The Groomers

I have taken my two pugs to Holly and Lil for a groom that includes hair wash and nail clipping but not clipping. It costs £110 for both - not cheap. I have decided to go elsewhere largely because I have concerns over the safety of the site. The door is not locked, there is gate that can be opened while the door to the main road is still open and staff are not always visible when dogs are picked up and dropped off. It would be a matter of seconds for one to run out onto Tower Bridge Road or for someone to open the gate and grab a dog. I did also once arrive to collect my dogs and they had no idea where the older one was. We found her after ten minutes asleep in a box. If she had been taken it would not have been noticed until I picked her up. A number of friends recommended a different groomer with much more stringent health and safety and site safety procedures. After being spoken to very rudely on the phone by a member of staff at Holly and Lil's I am going to the different groomer and am delighted to say I've received better service and saved money in doing so. H&L have not responded to my concerns and I'd recommend until they review their safety procedures it's best not to leave your unattended dog there.

This is my favorite grooming spot in London. The team is super professional and they truly love dogs. My dog is the happiest when he can stay over during the day for a good doggie day play with other dogs. Also, their collar and harnesses and a different level of quality and extremely fashionable. 😎😍

Would highly recommend this company. Bought a couple of collars & leaders from there beautiful stall at crufts only to discover when I got home they where unfortunately too big. I decided on a refund as I found my tiny pom is more suited to a harness & had absolutely no problems getting a refund. The collars where absolutely amazing what I purchased and I wouldn't hesitate to buy off them again in the future but next time I will be purchasing one of there lovely harnesses, very professional staff and amazing products...Thankyou & see you next time I come to London. Tracey

An utterly dreadful experience, completely unprofessional and discourteous! The groomer was late with no explanation. They made a hasty decision to shave our dog because of tangled hair. When we objected to shaving, they demanded full payment for the appointment, and refused to refund our deposit. Not once was it mentioned that shaving would be the default solution for tangled hair. We wasted two hours in this frustrating ordeal. The staff was more inclined to shave than actually groom, showing a lack of skill and professionalism. They were unhelpful, impolite, and entirely unprofessional. I strongly discourage anyone from using their services – a completely unacceptable experience! Avoid!! Went to another groomer, who have resolved all the issues.

Awful experience! Extremely rude! Groomer was late by 30 min and just decided to go with shaving. After we disagreed to shave our dog, they told us to pay fully for the appointment. Don’t recommend that place to anyone!

Such a lovely business! My dog Ziggy has been a few times for a grooming and each time has been top notch service. The staff is so friendly and it’s evident that they really care about making sure their dogs look good and leave happy. Would definitely recommend!

Go some awesome collars go my dog and they look amazing on her . Will look to get a collection of fantastically handmade collars

Lovely people, beautiful job and my dog had a really fun time.

While on a mission to get prepared for the forthcoming arrival of a newborn puppy I found Holly & Lil and knew this was the place for the perfect fashionable collar and was I right. Located outside the center city it was a nice walk from the hotel. The owners were incredibly helpful and made it clear their collars are not for puppies and better suited for adult dogs, based solely on the cost. That being said I found the perfect handmade Pink and Orange adult collar and coordinated leash. So when the time is right and my puppy is a few months old she'll be sporting a very stylish look!

This is one of the nicest shops I have ever been in, and it didn't even sell anything for me! I went in here to get a collar for a dog and man did I go to the right place. Holly and Lil make handmade collars here in England and you can even get bespoke ones made or individual charms to add to your own collar. You can bring your own dog or cat in when you're shopping and the lady who runs the shop had a couple of her own sitting on the couch inside. It's a really big shop with loads of room for animals to knock around and all the expensive stuff is kept safely high up from where dogs can't grab them. The owner knows dog breeds inside out and once I told her what breed I was buying for she instantly knew what size and material to buy (apparently Maltese dogs roll around in undesirables so you need a wipe clean fabric!) They also sell really sweet little toys and mini dog biscuits because mainstream pet stores don't cater for little dog's little teeth! You can buy on their online shop too, it's expensive but these are such nice presents to give someone for a treat.

Walked into Holly and Lil the other weekend and walked out with a very smart Harris tweed collar for our new puppy. Very friendly staff, and very dog friendly environment. Make sure you take your dog as they are allowed to run around and generally rule the place. Excellent quality gear - very well made.

If you want to spoil your pet this is the place to go. Amazing collars and accessories that just look fab, you can go quite overboard. Be warned this is a shop for a people with deep pockets. But the products are well worth the cost. The owners are amazingly friendly and you can even met Holly and Lil and give them a scratch behind the ear. Oh and of course you pet is also warmly welcomed here as well.

I was recently I a shop and overheard another customer ecstatic at the exciting prospect of giving her dog a £60 hand painted personalised dog bowl. Apparently she would no longer have to buy her husband a good Christmas present as he too would be so thrilled by the dog bowl, as for the dog, "he will simply love it". This was not even a pet shop. I am not one and ever will be the kind of person to dress up dogs and cats in diamante collars and outfits to match my own. If however, you are then I cannot imagine you finding fault with Holly ad Lil. It is not all fashion to doll up your dog but also organic treats, biodegradable poo sacks, collars and leads. The shop is spacious, modern, well presented and although I am no expert it seems high quality. If this shop were for humans, I would probably really love it. As it is I find it slightly weird, but then again I am not the target customer.

About two years ago I bought a sparkly bejewelled collar for my Shi Tzu, Mac, intending only to use it when I was doing trade shows etc, with him all nicely groomed and showing off my skills. One day I came home from a show and my assistant took a bunch of dogs out for a walk. Too late I realised Mac still had the "delicate" posh collar on! Oh, well, I thought, serves me right for spending silly money on fripperies. Well, as expected, Mac came home covered in weeds from the lake, twigs and leaves from the woods, soaking wet and very pleased with himself! I went to remove what must surely be a bare and tattered collar and... Perfect! He's now had it on every day since, plays roughly with labradors and lurchers, rolls on his back on the pebbles of Brighton Beach and generally behaves like a nutter - not a single sparkly bead has loosened or even dulled! Several of my dogs and many of my clients now have Holly and Lil collars and i've never heard a bad word. These are not cheap, but neither are they expensive, they're just spectacular value for what you get.