Constantina S.
Google
Unfortunately, our experience at this hotel was very disappointing, especially given that it was Christmas Day and we were expecting a calm and respectful stay.
the owner informed us that our dog had urinated in front of the reception area while being taken outside. We immediately apologized and accepted responsibility. However, despite this, the owner and his girlfriend approached us two additional times, in front of other guests, to repeat the same complaint. This felt unnecessary and unprofessional. The girlfriend’s behavior in particular was inappropriate, as she was laughing and speaking ironically toward us, which made the situation uncomfortable and disrespectful.
The hotel is not pet-friendly because as paying guests we expected to be treated with courtesy. Unfortunately, this was not the case.
In addition, room service arrived very late in the afternoon to clean the room, and the spa package was not clearly explained. When I requested the bill, there was once again a “technical problem,” the second such issue in two days.
Most disappointingly, we were not allowed to attend the Christmas dinner and I also overheard the owner and his girlfriend speaking negatively about my family, apparently assuming that I do not understand German, which was extremely upsetting.
I chose this hotel hoping to spend a quiet and relaxing Christmas away from my busy life in Vienna. Instead, it was one of the worst hotel experiences I have had. I would not recommend this hotel, as there are many better options in the area, including places that are more respectful toward guests traveling with pets, with much better prices and quality and most important friendly owners! The food was another major disappointment. The quality did not justify the prices charged, which were excessively high for what was offered. The dishes lacked flavor and appeared poorly prepared, giving the impression of mass catering rather than a festive Christmas Eve meal. Overall, the dining experience was far below the standard one would expect for the price level of this hotel. (Moreover, my mom suggested to clean the reception and the tragic was that the owner was thinking to say yes)