Reham
Google
⛔️🚨Warning about this extremely unprofessional and disrespectful restaurant that does not value customer loyalty⛔️🚨
I ordered from them via a delivery app and chose Arabic rice and asked for extra sauce. When the order arrived, I found it was Persian rice and they did not add more sauce as I requested and it was more less than the previous times that I ordered the same order before. This expose their deliberate negligance for my order and failure to follow the instructions for the order, which I paid for with my own money. When I contacted them via Instagram, they replied that they would replace it with a free similar meal in the restaurant. When I requested it to be ordered online, they replied that they would look this and back to me. After I contacted them again, I sent them I am waiting for their response. They did not follow by what they agreed upon with me as customer. This is a lack of respect and professionalism and they do not take responsibility for their mistake and negligance in my order. They tried to project it on the Skip. When I informed skip of a mistake in the order, they gave me $4 as a simple refund that is not equal to the value of the part of order itself the restaurant mistaken, which is worth $10, and it is the restaurant’s duty to compensate for it. It is their mistake, not the skip. They agreed with me on compensation, so it is a respectful, mature, professional duty to follow it. They do not deserve my support at all, and I do not recommend ordering from them. Pls See the screenshots below. Any further replies from the restaurant is for public not they really care about customer experience and taking responsibility of their mistake and not following the compensation they stated before.