Hamza N.
Google
Great Food but Terrible Service
Visited Home Bakery on a hot summer evening outdoor activity. I ordered my dessert along with a large bottle of water. Shockingly, the water took 15 minutes and several follow-ups — my hot dessert even arrived before it, making the whole experience frustrating.
When I politely asked the waiter (male, African descent) why it took so long, he responded rudely, telling me to “you need to have patience.” I told him I will report his rudeness and Instead of apologizing, he played the sympathy card, saying “we are also humans,” completely deflecting responsibility rather than acknowledging the delay or my situation.
If he had simply apologized and shown some understanding, it wouldn’t have been a problem. Their staff used to be excellent, which is what kept me coming back. Unfortunately, this experience is a clear example of how good taste can be completely overshadowed by poor service. Sadly, I won’t be returning again.