Home Saaz

Overpriced, gaudy designs with the most pathetic customer service. We have been calling the store requesting someone to come for curtains for many weeks and we keep getting empty confirmations and no one shows up. It used to be solid but it feels like whoever’s running it now doesn’t know what they’re doing.

I live in Australia now, but my family have been customers of Home Saaz Lajpat Nager for decades, so I didn’t think twice about buying their curtain material and having curtains stitched by them when I visited Delhi in February this year. I was concerned that my curtains would not fit in my suitcase, so the staff offered to pack my curtains tightly so that I could put them in the suitcase without any hassle. As a result, I did not check them before I left India as I trusted their high level of service and expertise. Oh, what a mistake that was! After some unforeseen delays, I finally managed to hang all three panels of the curtains in August to find that one of the panels had been stitched upside down! Two panels have the birds and flowers the right way up, but the third panel has them facing downwards. It looks ridiculous! I have phoned Home Saaz Lajpat Nager several times. Each time they tell me to send photos and proof of purchase, which I have done so at least twice. Then they ignore me. I am frustrated and so disappointed at this lack of customer service, it is not something I expect from Home Saaz which is why I am forced to write this public review. I would like the third panel completed correctly. Let’s start a dialogue on how to do this.

One of the worst experience. I bought 2 bedcover that needed yo be shipped to my address. The actual weight of the parcel was 20kg and they charged me for 50kg. On top of all this the worker muskaan is arguing and asking me to pay the amount since the bill has been made. Just because they didnt did there work properly i had to pay extra money. This is loot . They are looting customers.

Worst place to buy curtains. I had a terrible customer experience. I bought 10 curtains, and all of them were stitched incorrectly, despite their tailor coming home to take the measurements. When I asked them to redo the stitching or provide any other solution, the person flatly refused.

While their collection is good, their customer service and management needs improvement.

Nice collection of items for home decor and kitchen. Very helpful staff though most stuffs are quite pricey

Got blinds work done from them… The fabric was a little too expensive considering it was a very basic choice… but what angered me is their service and the time that they waste with false promises. Even after I got my blinds …it was not even cut to the right size….in the pictures below …you will see how Shoddy the work is and how terrible the measurements are! Their blinds chap “Ramesh” was a huge disappointment He kept arriving late every time even for measurements. They always have some excuse to back them selves up. I wouldn’t suggest this place for anything…it’s too expensive and the work isn’t what you paid for! By the way we paid 15,0000 (fifteen thousand ) for what you are about to see below in the pictures. This was supposed to be a “black out” …that means no sun was to enter my room! You can see the clearly shining through and they took a 1000 res advance for the fabric…like I said they care about money more and less about service ….even the staff here are unhelpful and just stare…

Undoubtedly the quality of the curtains is very good. The sad part is the poor service and false unethical promises made by the shop . Against a promise of 10 days ( too high) to deliver curtains, they have taken 22 days. Never rely on what the shop commits on timelines