Home2 Suites by Hilton Alamogordo White Sands

I liked this location and my family was comfortable here. The hotel is slightly outside of Alamogordo in a safer location. The rooms are big enough for 2 large dogs and two adults to feel like they have adequate space. The beds were a bit hard but the pillows were nice and the air con worked great. Our rooms were clean and pleasantly decorated. There is a lot of space and shelving to put things in the rooms. Staff took time to talk to our pups, pet them, chat with us, and offer us sand sleds which were so much fun to ride at White Sands. We liked the porch and had no problem as 420 friendly guests sitting on the patio enjoying our day. There is no fenced pet area but there are a few designated pet stops where dog poop bags are offered. My dogs liked the large open dirt areas surrounding the hotel. Dog treats are offered at the front desk and there is a small 'store' by the desk which has a lot of useful items. If I come back to White sands any time soon I would ask for a room here first.

The place was very nice with the exception. When we got to our room it looked like it was dry food all over the couch and had been there for weeks or months. The breakfast was more like a pass. Find another place to eat. Checking in was rather difficult because it took the night staff at least 30 minutes to figure out our reservation.

Another flawless 5 star experience with hilton. I want to give a big shout out to Kathryn K, and her manager Sara H. I arrived late at night to check in, our original room got oversold. These 2 ladies upgraded me to a bigger room, with a kitchen. From a studio to a suite. They helped me with my special parking requests, and they went above and beyond to make sure this stay was exceptional. I hope hilton values these workers, because I sure do! Thanks again to both of you. As for the property itself. Its located in a nicer part of town. The rooms, lobby, pool area, and gym. Are all very clean and extremely inviting. Very happy we booked here. Probably the best hotel in almagordo.

I’ve not been to a Home2 before - so I wasn’t sure what to expect. We had to make last minute changes when our previously booked hotel was not going to work for us. ||We went in - the staff at the hotel were all welcoming and very polite. The amenities were simple, but all very enjoyable. The breakfast bar was a nice upgraded take on the traditional continental breakfast offering egg bites and fried chicken patties. ||We spent a little time at the pool. They were working on the door, so we had to use the phone to call the front desk to be let back into the hotel (or exit to the parking lot and walk around the building). ||The rooms are comfortable and include a mini kitchenette. It is a standard construction hotel without concrete floors, so there is a lot of footstep noise from people in the room above. ||If you ever find yourself in Alamogordo, is this probably the place to stay.

The stay at the hotel was great. We would stay again the next robotic competition. The rooms were really clean and the staff were really helpful and friendly. Our stay was really good.

Awesome room and great shower. The gym was so nice too, I had a great workout. Best hits breakfast I have ever had! I loved the vegan nuggets! The rest of the breakfast was very diverse and delicious too!

I know this may be not a problem for everyone but when someone let their kids running and jumping upstairs 11pm, I go talk with the front desk they take almost 30 minutes to contact with the people in that room. For me that takes too long. Other than that everything great.

EXTREMELY disappointed with Home 2 Suites in Alamogordo, NM. We had an agreement for 16 rooms for 2 nights to be paid by one company credit card. Arrived at 5:15 pm and NO keys were even made yet. We are a group of senior travelers and it had been a long day, we were tired and then the hotel staff adds to our grief by announcing that everyone needs to show their ID individually to get their room keys. They did have two clerks working on our checkin and then decided we didn’t need to all show our id’s so credit to them there….but the checkin was cumbersome, slow and frustrating. One couple went to their room to discover other guests already in their room. What the heck????|Frustration continued when I requested a master rooming list as the group leader and was told “Well you should know your own people”…..Really? I answered that of course I knew every single one of my travelers… but I need to know what room they are in -in case I needed to get a hold of them. The front desk clerk then wrote down 16 room numbers on a post- it without any names!!! What guest is in what room??? How is that supposed to help? ||In addition, they would not / could not do a luggage delivery or pick up even though we were willing to pay. Most hotels charge about $10 per bag, round-trip. We’ve had hotels use housekeepers, maintenance people, Front Desk people or whoever they can get to help with luggage since most 3 star hotels out on the road do not have bell captains. But Home 2 suites was more about quoting company policy than helping us with a solution. …|I will never book a stay there again and strongly encourage any group to look elsewhere. |Bobbi L

Grand opening this is the 22nd day of their opening. Beautiful suite, kitchen family room combination, separate bedroom. Spacious bathroom. There is conference room, gym and the outdoor pool is still under construction. Hot breakfast that consists of biscuit & gravy, fruit, cereal, burritos etc. Outdoor patio to enjoy your breakfast.

Nice little hotel with everything you need and more. Very clean and well lit. The front desk has a nice vending area. There was free coffee, hot chocolate, cookies, fruit in the lobby. I had a room with a kitchen that had dishes, a full size refrigerator, microwave and dishwasher. The room was comfortable in every way, bed was comfortable, there was plenty of outlets, good lighting, nice linens... Didn't get to use the pool, but i was told it was heated and that it was open for use. The hotel has a nice patio area outside and free breakfast. They are pet friendly which for me is a big plus. It was quiet and pleasant. Staff were very friendly. I had an issue that was handled by Colby the sales manager very quickly. Brandy the day manager was very accomodating and sympathetic to my situation as well. I will definitely stay here again in the future.

I've been coming into town at least twice a year for the past 7 years. I normally would stay at Hampton but when this place open i decided to stay there. Best choice ever. For someone stay for more than a couple days, I like to feel like I'm not stuck in a bedroom. Rooms are spacious, price is reasonable, lobby/ outdoor facilities are very nice and they have the best hotel gym in the entire town. It's not close too the bars, but you shouldn't be drinking anyways. Got to the gym and drink water. Clean, nice staff and space. Would recommend this place to family and business traveler.

Nice hotel, less than a year old. Room is clean, breakfast have good selection, and it's only $0.5 per laundry wash! Movie theater and bowling alley near by. Excellent hotel consider the location!

Was moving over 1,000 miles away and this was my resting point. I travelled during Mercury retrograde so whaddaya know.. things got chaotic. I was so grateful to have booked ahead, gotten a room where I could "watch" my car (anxiety), and the staff was 10/10. The night shift team member was fantastic, welcomed my ESA, and showed us to the snacks I was able to devour my snacks, relax, and unwind a bit. Upon leaving, I had to deal with some of the circumstances I found myself in on the way to the hotel (again, I'm really blaming Mercury here) and the staff was accommodating af. I can't think of a single bad thing I encountered during my stay. It was the most calm part of my entire trip. Would absolutely stay here again. They even offered sleds for White Sands!!

one of the best hotels I've ever stayed in. Clean, thoughtfully designed and appointed. Decor is modern and spare but very comfortable. Staff so friendly and helpful. only thing missing was a note pad by the phone. I highly recommend this place!

The room was well below the Hilton cleanliness standard. I've been a Diamond member since 2001 and this is a disappointment and a bad reflection to the Hilton chain of hotels.

I called this place to try and stay the night and the lady was very rude to me for no reason for any question I had asked I couldn't even talk I'm disappointed

Soon as we walk-in it was All down-Hill, the guest service person at front Desk " Betty" did not acknowledge us, there was no one in the lobby but My husband and I both African American, I had to speak 1st and tell her I have reservations and confirmation, she still didn't acknowledge us, (the racist look she gave me) then I ask her if she had early check in available, she gave me a quick "No", it's Unbelievable Hilton hired this woman to treat guest as 2nd class citizen when she's a minority herself! Shame on you Hilton and Shame on this evil woman!​

Location is fairly isolated but the surrounding area will eventually fill in over time. It's only 20 minutes to White Sands NP and about the same to Cloudcroft. Rooms are nicely furnished with plenty of countertops and the beds were very comfortable. They offer a full buffet breakfast which is fine given the COVID reawakening and definitely better than what other hotels are offering as we circumnavigated New Mexico. The patio got a little rowdy on a Saturday night but wound down around midnight. Pool was not complete but the manager said it should be available by the end of July. Laundry facilities are solid with Speed Queen machines. I'd definitely stay here again.

I would rate this establishment a "ZERO"!! We reserved a suite months in advance and was told that it was not available!?? WTF!! Angela (no angel), insulted us and told us "well you should know, you should watch the local news" was the reason for bumping us in to a non suite room. Firstly, miss devil , we do not watch the local news because we are not locals!! This was her lame excuse for downgrading us. Apparently, miss devil would not share her reasons to downgrade us. We found out from another hotel, that the refugees from Afghanistan was the reason. The nurses were staying there in support of the migrants coming to Holloman Air Force Base. Miss devil, as a tourist, we are Not clairvoyant in your local news. So whatever your problem is should be taken elsewhere. In addition, we emailed you two days prior to confirm our suite, ----no communication. We decided to cancel and stay at another hotel, which they treated us like "real customer". Miss devil, you need to resign! Customer service is not in your vocabulary. I hope your manger reads this and fires your ass! We will contact the corporate office and let the President know how you misstreat your paying customer.

I would like to give no stars, as I had been looking forward to my first photography trip in over 18 months, post pandemic, planning to start at White Sands, with my first nights here. A couple weeks out, after having planned and planned months in advance and with NOW very little to no selection left, the hotel calls to cancel my reservation. Okay, they are oversold, not overbooked, but oversold. Did they just realize this? They cancelled the reservations based on reservation day. I made my reservation 2 months ago, so if that's true, they should have known then they were oversold and now I'm left with little to no lodging choices in Alamogordo. Thanks alot HILTON. I'll not be staying at any of your establishments in the future.

I have been a long time member of the Hilton Honors Club and use Hilton brand hotels during my travels when they are available. I booked the Home2 in Alamogordo NM on June 23, 2021 for a 5-night stay from Oct 28-Nov 2, 2021. The room I booked was a one bedroom king suite and it was confirmed (Confirmation number 97711332). I book this type of room due to my spouse having medical issues and being a special needs traveler. Until this trip, I have never had an issue with a Hilton branded hotel honoring a reservation that has been guaranteed with a credit card as I have done. I arrived at the hotel around 9:00pm on 10/28 and upon check-in was informed that my guaranteed room was not available. The desk agent stated that all four of the one-bedroom king rooms had been reserved long term and were not available to me. I asked that one of them be moved for the 5 days I had reserved the room and was told that the hotel would not do that. I did find out that some of the one-bedroom king rooms were reserved after I had made my reservation, however the hotel management decided that they wanted the long term reservation over my 5-night reservation and I was told "you're out of luck". I was given a room and when I entered it I discovered I had been given a queen studio room which was totally unacceptable for my situation, however it was that or "I could leave for another hotel". I went back down to the desk to discuss this but the hotel staff was nowhere to be found for about 15 minutes before I went back to my room. I called the desk 2 more times that night with no response to the phone calls. On a side note, the desk staff person was not what I would call professionally dressed, no name tag, a hoodie, beanie and sweat pants worn in the "sagging" fashion exposing his underwear.....not a good look for Hilton at all. The next morning I went to the desk to discuss my room situation with the manager and was told she was out not feeling well. The desk attendant found one king studio room and offered that to me and a credit for the first night under the Hilton Satisfaction Guarantee which was acceptable to me. I asked to speak to the manager, the desk attendant called her but told me that she refused to speak to me. Housekeeping in the room is by request only and I did request that my room be serviced daily during my stay. Upon returning to my room on the second night, the room was not serviced and I went to the desk and was told there was nothing they could do and they would be sure to have it serviced going forward. Again I asked to speak to the manager and upon calling her, the desk attendant stated she refused to talk to me. On the third night upon returning to my room it had again not been serviced. The desk attendant looked up the paperwork from housekeeping and it showed a "Do Not Disturb" sign was posted. That is correct as we did not leave the room until late morning at which time I saw the housekeeping cart still in the hallway and assumed my room would be serviced. The desk attendant stated that the "housekeepers start on the fourth floor and work their way down, and if your room is not ready to be cleaned, they will skip it for the day". I would expect that if a room has been requested to be serviced, the housekeeping staff would return before the end of their day to service skipped rooms but obviously I expect too much. On Monday morning I went to the desk and expressed my dissatisfaction with the condition of my room by not being serviced and requested a room credit for the past 2 days under the Hilton Satisfaction Guarantee and was told that the front desk manager would discuss it with the general manager later in the day. The quality of the hotel and rooms were fitting for the Hilton and Home2 brands however this level of service quality is not acceptable and definitely reflecting poorly on the Hilton and Home2 brands. The management of this particular hotel is the root problem and needs to be evaluated by the parent company and hopefully will be corrected soon.