Home2 Suites by Hilton Orlando Near Universal

I had a fantastic stay at Home2 Suites by Hilton Near Universal! The hotel was clean, modern, and very comfortable. All of the staff greeted me with a smile and made the stay feel welcoming from start to finish. I wish I remembered the name of the individual that checked us in. She was very nice and helpful. If it helps who ever checked us in around 9:30 pm on 5/2, she was great. One of the big perks is the free parking, unlike many other hotels in the area that charge extra. The location is great, with complimentary shuttles to Universal, which made getting to the parks super easy. My room was spacious, the kitchenette was a nice touch, and the amenities were solid overall. The laundry room equipment was a bit rickety, but it’s very convenient to have access to laundry when you’re on an extended trip and traveling between places, I know I don’t want to mix clean and dirty clothes in my suitcase. Breakfast was decent, pretty good but nothing particularly special. There’s only one set of elevators for the whole hotel, which caused a bit of a backup during busy times (especially in the morning), but it was never anything too frustrating. All in all, this hotel is a great value and I would definitely stay here again!

We had a wonderful stay at Home2 Suites by Universal Studios! The rooms and bathrooms were incredibly spacious and comfortable. Staff was friendly and helpful throughout our visit. We loved the convenience of the free shuttle to the theme parks. Beds were super comfy, and the complimentary breakfast (served from 6–10 AM) was a great way to start the day. Highly recommend for families and theme park travelers!

My first impressions of this hotel were not good 😬 the place looked not great from the outside and the receptionist was unhelpful - would not even let us access the Internet or catch the free bus to universal from there before our check in time (we ended up getting both from another hotel). This hotel was much cheaper so I wasn't expecting much. When we did check in later in the day (after a busy long day at universal) we were surprised to find that our room was huge, basically apartment sized, and clean with comfortable beds. The air con was relatively quiet at this hotel also. The following morning we found that the hotel was very easy walking distance to shops etc, so a good location, and the breakfast was decent with enough gluten free options available. They had flavoured creamer options which I found did a bit to hide the hideous flavour of the coffee. The gym was really nice- simple but all in working order with windows looking outside. The whole hotel had filtered water, so that made life easier. The pool area looked okay, not busy, but we didn't get a chance to use it as we only stayed 2 nights. I would stay at this hotel again particularly for value for money 👍

This was our second time staying at Home2 Suites by Hilton Orlando Near Universal, and once again, it did not disappoint. The room was a great size, very clean, and had all the amenities we needed.||The staff were lovely—friendly and attentive—and the free breakfast offered enough variety to start each day off right. I really valued the 24-hour tea and coffee station in the lobby, and the free parking and laundry facilities made our stay even more convenient.||One of the biggest perks for me was being able to ship packages to the hotel without incurring any extra fees. It made things so much easier.||Overall, another comfortable and hassle-free stay. We’ll definitely be back!

No idea how this is a HOTEL because it’s more like Motel. You will smell weeds everywhere and just disturbing. Pillows so cheap and flat. Coffee maker did not work. No curtains instead papers covering the windows. No pool hotel just more like Motel Pool size of 3-4 people super small and unpleasant view. Room was clean but bed mattress sheets super small & barely covered the bed. For the price they charge definitely not worth it

Very pleasant stay. Excellent breakfast per Home2 Suites standard. My kids loved being able to create their own breakfast sandwiches. Coffee was so good too. Location is less than 5 min drive to Universal Studios and about 15 mins away from Disney World/Typhoon Lagoon. Highly recommended

I am writing to express my deep disappointment regarding our recent stay at Home2 Suites on International Drive near Universal. From the moment we checked into Room 524, our experience was riddled with one issue after another. The problems began almost immediately when the microwave failed upon first use. We were informed by maintenance that a new breaker would need to be purchased, requiring a trip to the store. Not long after, we noticed the room temperature rising significantly. The air conditioning system was not functioning properly, and the temperature climbed above 74 degrees. We ultimately had to leave the room to find comfort elsewhere while it was addressed. Thankfully, this issue was resolved by the time we returned, but it added unnecessary inconvenience to our stay. Unfortunately, the problems didn’t stop there. The following morning, we discovered the refrigerator had stopped working overnight. All of the food we had purchased in an effort to save money during our vacation was lost. This was especially frustrating, as we had planned around the convenience of in-room amenities that clearly failed to deliver. To say this stay was pleasant would be a complete misrepresentation. It was, in truth, one problem after another. Room 524 simply did not meet even the most basic expectations of functionality and comfort. When a hotel is presented as a Universal partner hotel, guests naturally expect a higher standard. Unfortunately, that standard was not met. The front doors out of the breakfast area have been caution taped closed for the duration. The dryer was broke, may still be!? Additionally, the so-called "free shuttle" service to the parks is misleading. If you do not utilize it in the morning, you are essentially out of luck, as it does not operate to the parks in the afternoon. This severely limits flexibility and undermines one of the main advertised benefits of staying at this location. In sum, our stay was defined by repeated equipment failures, discomfort, and a lack of the conveniences we were led to expect. I hope this feedback is taken seriously, as this experience fell well short of what one should be able to anticipate from a hotel in this category and partnership. As of 5:45 p.m. on June 12th I would like to update. Management has reached out placing the blame on the consumer and saying they have no report of these instances.... That seems odd considering each report has been fixed upon this review.

Pros: The location was very convenient but far enough away to remain quiet. Wonderful polite staff who did their best to help (see con about bathroom door) with clean and comfortable rooms. Our boys enjoyed the heated pool despite being February and like 50. Cons: -The bathroom door was a pocket door that wouldn't lock and was installed crooked so even when closed you could see in. Although adjustments were made to make it close and lock if the correct striker plate had been installed locking would have worked and been easy to use. -The bathroom didn't seem to have a fan, but it could have been a shared exhaust duct. -Breakfast... Is too health conscious and not prepared well. The serving containers are difficult to get into with few options. The turkey bacon was under cooked and got one of my sons sick on our way home (it's the only thing he uniquely ate that morning and had been feeling fine). The eggs (which i doubt are real) have no taste, including the ones that are suppose to have peppers. The oatmeal had no flavor, although the condiments for it was good (almonds, cranberries, brown sugar, mixed nuts, and a few other things). Despite these problems I would stay here again.

Great stay! Rooms are spacious and love how they have kitchens and liveable space in the rooms. Everything was clean and no problems. They have free breakfast which was basic but nice to have available. Love how they always have hot tea and coffee in the lobby area. This hotel is really close to all Universal park properties including Volcano Bay. The staff was really nice and welcoming throughout the stay. I will definitely stay here again. * since it's Homewood, there is no daily room cleaning until you leave unless you request it.

Just an all around perfect experience. Friendly staff, clean rooms, free parking and breakfast. Highly recommend and at a reasonable price point. This will be my "go to" hotel anytime I am in the area!

Paul really saved the day when I was here for a convention we appreciated her gracious accommodation as well as her use of wonderful customer service. Highly recommended with easy parking home. Two suites by Hilton is the perfect choice for your out of town getaway to the wonderful Orlando area strongly recommended with easy parking. This is one not to miss.

Room looks somewhat newly renovated. Bed is comfy. Sheets are clean and soft. Some pillows look and feel like they have gone to war and back. Most were lumpy. I found it strange that I had a dishwasher in the room and cooking utensils in the drawers, yet no stove in the room to cook on.. then I learned you have to ask the front desk for it. O_o There is a good sized fridge with a freezer and a microwave in the room. They had a bottle of dish soap under the sink with a new sponge, which was great for washing our water bottles at the end of the day. Staff members were friendly and courteous. There were ants in the room. Leave any food out and ants were on it. Ugh.. The elevators are carpeted which isn't the greatest idea and it doesn't look clean.. it doesn't seem like they vacuum that every day bc for 3 days the same particles of paper has been on the elevator floor. :/ Pool itself is nice. I didn't go in it, but saw other people enjoying themselves. We had activity packed days so we didn't have time for that. The self serve breakfast in the morning is ok. You get a good variety of stuff to choose from. They have some single served items so you can grab and go. They also have waffle makers for you to make multigrain vanilla malt waffles. Almost every day I had oatmeal and waffles bc all their egg dishes had cheese already in it. They didn't have just plain scrambled eggs which made me sad. I'm lactose intolerant so I couldn't have eggs most days. I like to have eggs in the morning. The breakfast items are served on foam plates/bowls and plastic utensils.. This was my first time at a Home2. I personally prefer Hilton's Homewood Suites over Hilton's Home2. As Homewood has a better breakfast selection and an "Evening Social" most evenings where they serve free beer and wine with a "snack" that can easily be turned into dinner. Two free meals a day there, most days. And a full kitchen. And a living room with a pull out sofa bed that is separate from bedroom. At Home2, there was a curtain hanging from the ceiling to separate what would have been a living room. This will probably be the only time I stay at a Home2.

Staff were fantastic, room was spacious, and the breakfast was free and did not disappoint for the price (free!). And all of this being closer to Universal than some of their own hotels! A steal!!!

If you like AC issues, but being close to Universal and all kinds of restaurants, do I have a place for you. Place was clean. They have a warm breakfast in the morning. Spacious rooms. Felt safe. Small pool. Nice staff. Kitchenette in the room. Big tv. Cheap price. Go ahead and give it a whirl.

Great hotel right next to I-Drive in Orlando, so right by endless options of food, shopping, and entertainment. Not to mention minutes away are all the amusement parks- Universal, Disney parks, SeaWorld, and Icon Park. They even have a shuttle to Universal right from the hotel which is super nice, just make sure you reserve spots the night before. They also have free breakfast and you fill out what you want and a pick up time the night before and it works really well, plus it's the covid safe way. Our room was very nice and clean and housekeeping doesn't come unless you request. Plus, they are pet friendly so my kitty was able to come on the trip:)

We had a great experience staying here for three nights. Room was very comfortable and clean. Staff are friendly. Free breakfast offers many options and was very satisfying. Free shuttle to Universal was very convenient, and the hotel is close enough for a reasonably quick ride. Prices very reasonable. Pro Tips: 1. You will need to reserve your desired shuttle departure at the special Universal desk in the lobby. It is operated between 7 and 11am only. 2. The return shuttle does not use reservations. Stand by the sidewalk where you were left off in order to make sure you get a seat when the bus arrives. (You can stand as well). 3. Last return shuttle leaves at 8pm. 4. There are some great restaurants within easy walking distance. Do a little research if you want to avoid driving. The driving experience in the area was insane--cars cutting off other cars, crossing multiple lanes, general bad driving behavior that can easily cause an accident if you aren't careful. 5. You will need your room key to exit from the lobby to the pool area. The pool is small but nice. You can also use the grills in that area.

Very spacious and accommodating! Refrigerator, kitchenette area was clean and had room for your own items. Living room area was comfortable and divider for the room was handy when you didn't want to bother the person in bed. Overall, would book again. Added note: free shuttle to Universal!! You do have to make reservations in the weekends, though.

This hotel has horrible customer service. I arrived around 9pm after a day of travel and was met by Juliana who is unprofessional and doesn't know the value of customers. Not sure if she's new or just not trained well. If you want a pleasant experience, don't stay here if you can help it.

I recently stayed here for two nights. My stay was perfect and customer service was perfect. However, after the first night I noticed a line of bites on my legs. After the second night, I noticed bug bites on my abdomen and back. I researched what bed bug bites look like and they were identical. I called the hotel multiple times to let them know. Their response was that I was probably having an allergic reaction. After one day of speaking to me, they called me back and told me the room was negative for bed bugs. I am 100% sure I have bed bug bites on me. I was hoping that they would be honest and take care of the issue. Guess not. If you stay here, I recommend avoiding room 517.

This place was great. Teresa was extremely helpful and accommodating- we loved her. The 2 ladies helping with breakfast in the morning were also wonderful. Every employee went above and beyond and made this a great stay for us. 5 stars for customer service. 4 stars only because the shower had several hairs left inside of it :/ Other then that everything else was perfect and clean.

I am so impressed on how clean, and modern this hotel is...the staff is great...I wish I could give it more than 5 stars, when we arrived the room was literally sealed, cleaned and disinfected. TV remotes were plastic sealed with a "clean/disinfected" label....overall great stay, pool was amazing...I would recommend it to every single person I speak to, definitely my to go hotel when I come back to Florida.

Place is a joke. Tried making a reservation for a weekend in June. All was well (after about 3 transfers) and then I mentioned I had a voucher for a free nights stay. Despite the voucher showing no blackout dates or restrictions, they said I couldn't use it. I asked why and she said cause they were booked up. All she wanted to do was sell me on a $250 night rate and I've stayed here before and not even close to worth that much. Plenty of other places in the area I'd look elsewhere. Multiple complaints on trip advisor as well with billing issues. Later

This is a great location for Universal that gets you to the parking garage in just a few minutes. We did see families walking from the hotel to Universal it is that close. It is a clean hotel with friendly staff. Breakfast was good and there are a few restaurants close.

We stayed here for a week at christmas. This was our first time not being at home for christmas but we definitely felt at home. This hotel is fairly new I think. Maid service was great, and all of the people at the front desk were very nice and welcoming. I would def stay here again if we visit Orlando again. Breakfast is okay, but for free you cant expect much. Close to a walgreens and a few restaurants also. Has a gym, laundry and outdoor pool, not heated though. The beds were not to out liking unfortunately, but that was the only issue we had.

New addition to the Universal Studio orbits. I paid $644 (tax included)for 4 nights stay. We were impressed with our two queens room. It was very large with lots of cabinets and shelves. A regular refrigerator, dishwasher, microwave, bowls, plates, cups, glasses, utensils, and small sofa made our stay very comfortable. The free WiFi and AC were strong. There were lots of food options within walking distance. There was an on-site Universal agent selling tickets in the morning. Free bus tide to and from Universal Studio with stop at the front door. The only complaint was the free breakfast. The main breakfast menu consisted of foods in sealed paper pockets that required reheating in the microwave. With so many pluses, we gladly will stay here again.

Shocked this place was pretty clean! I am very high maintenance and found the room acceptable.

Not all that. Place has mold on ceiling and ac vents. Found 2 roaches in the bed. Will not return AT All. Breakfast/ lunch place is small

My friends and I booked this hotel for 2 nights super last minute. We absolutely loved this hotel ! We were staying at a doubletree near by at first but the room there was disgusted so we decided to up and leave within 10 minutes of seeing the hotel and we called and decided to stay here instead and OMG the difference was phenomenal !! It was very very clean and well taken care of ! The staff was super friendly ! The breakfast was great under the circumstances with covid ! But I will definitely be booking again !!

Great amenities, free parking, free shuttle, free breakfast, and spacious rooms. This is a perfect place to stay, especially if you're going to universal studios/islands of adventure

Very friendly staff. Rooms are spacious. Thanks I'll be back! Conveniently located trolley will take you up and down International drive.

Do NOT stay at this hotel. We originally booked a reservation through Expedia for the Hilton Gardens Inn, and they told us to they got rid of it because they tried to contact us (which they never did) even though we told them we would check in late since we would be at the parks. They told us they had no rooms available, but that they made another reservation at Home2. We went to Home2, and they tried to charge us almost $100 more than the original price. Went back to Hilton, they called a Jackie at the front desk at Home2 and told her to give us the rate from Expedia, and they would pay the difference. Went back there again, and she ran my credit card through her system, threw it back in my face and told me it was declined and that I needed to call my bank. Called my bank and there was no transaction that ever tried to be processed at a hotel in Orlando and that I had sufficient funds and no blocks on my account. Went to another hotel and made a reservation at 1am thankfully with no issues. Called Jackie back wanting an explanation, and she continued to blame me and tell me that I put in the wrong PIN number (I put in the correct pin twice, it was her error which the bank stated). 2 hours of unnecessary headaches. Don't stay there and avoid Jackie at all costs.