David Cortes
Google
Not as Advertised – Disappointing Stay at The Goodluck Post
We booked the GoodLuck Outpost in Yucca Valley expecting a 5-star experience, but it didn’t live up to the promise. The game room was a major letdown—only the foosball and shuffleboard worked. Everything else (air hockey, basketball hoop, skeeball, darts) was non-functional.
The host was responsive and tried to fix the game room, but the technician who came claimed the games were not operating properly.
The freezer was frozen shut when we arrived, and I had to spend time getting it fixed. The host initially refused the requested refund, but Airbnb stepped in and issued a partial refund after we submitted pictures and documentation.
They advertised a TV in every room, but the room we planned to use for the kids had no TV. They’ve since changed this in their listing.
I also left behind a Hatch sound machine and provided photos of its exact location, but their cleaning team claimed it wasn’t found.
The home itself is spacious with an awesome pool and view but the experience was frustrating. To make matters worse, the host disputed my Airbnb review and it was removed after I posted an honest account.
Would I stay here again? I would if things were fixed and the amenities are all operational.
Update for their response
- See picture showing their listing saying TVs in every room… tell me again who is misleading who?
- Lastly, they can’t accept that hey maybe we missed the mark this time and got a lower review. It happens no one is perfect, accept and move on with fixing the issues.