Andrea J.
Yelp
I stayed at this resort in April, and the stay was good.
Customer service was EXCELLENT! The resort may not have been the best, but the customer service definitely made my experience great! Lovely and knowledgeable front desk staff and everyone was very helpful and friendly. Any issue that was reported was quickly resolved.
The resort is sort of in the middle of nowhere, which is nice. But, there needs to be more food options available at the resort. Luckily we had a catered dinner the first night and catered lunches the other days. But it would've been nice to have more options. I guess the restaurant was under construction/closed during my 3 night stay. I was able to partake in the breakfast buffet ($22) one morning, and that was okay. The food definitely could have been better. The biscuits were a tad bit too hard, the breakfast potatoes were somewhat burnt as well. DoorDash options were VERY slim (McDonald's and Subway). I was in my first trimester during my stay, so it was ROUGH! Luckily for dinner we would go out into the nearby downtown area to eat some amazing food! If you visit, definitely venture out and explore! Park City was definitely the highlight of the trip.
The balcony room was very spacious, clean, and had a lovely layout! The bed was very comfy (soft yet firm, perfect!) and mostly everything in the room worked well. I wish that there was a microwave in the room though, but it was okay. My only 2 complaints were that 1: my key (and this occurred for others as well) timed out during my 2nd day there. So I couldn't get into my room. But that was quickly resolved (fast and excellent customer service). And 2: the shower ran cold for an hour, I had it on fully to the hottest level, to try and get the hot water to flow. But I eventually had to settle for a cold shower. That was just the first morning. When I returned from my retreat activity I checked again and it was hot. I've never experienced that before. But other than those things, the room was great!
During my company retreat we were able to choose from a variety of resort experiences. I chose to visit the crater and to walk the property. The property is quite large and absolutely lovely! The scenery is absolutely breathtaking! Breathing in that crisp air, looking at the beautiful hills and mountains, and looking down at all of the greenery was breathtaking. I just hated that there was construction going on, but it's nice to see that they were investing in improving the property. So not a negative. I loved this part of the trip. I then ventured to the crater where the hot spring is. This was such a relaxing experience. The water was nice and warm, and I enjoyed floating and relaxing. I was able to really clear my mind while in here. I was by myself, there were some divers below me. I couldn't stay in long due to a fear of raising my body temp (pregnant) but this was definitely needed after a crazy morning of nausea and hip/back pain. I felt absolutely renewed after my floating session. I had 15-30 minutes by myself (until the next group showed up). I believe that each group gets maybe 30 minutes to an hour. My group was leaving when I arrived.
Overall, this was an okay experience. The room was nice, but needed some improvements. The customer service was EXCELLENT! The experiences and the property was lovely, minus the construction. And there was just a lack of restaurant options. I wouldn't return, but it's nice to have had this experience. If I would've paid for this stay, I would've been very upset and would have requested a discount of some sort. It's not worth what they are asking for per night. Definitely just come visit the crater and I recommend staying somewhere in Park City downtown area.