Homewood Suites by Hilton Chicago-Downtown

We stayed here for a week while our belongings are in transit for a cross country move. Upon arrival, friendly staff and easy check-in. Great location for tourists, as you're just around the corner from Eataly, The Magnificent Mile, and a short walk south of the river. We stayed in a king suite with a sofa bed. The room is dated and cozy but the space was big enough to suit our needs. The pullout sofa is an abomination and should not be offered even to prisoners. Housekeeping during our stay was baseline. They always setup fresh towels, made the beds and started the dishwasher. More cleaning could have been done, such as wiping down sinks, nightstands, and being more thorough. Mold was growing in the corner of the shower. I found a dirty thong in the back of the bathroom vanity where I stored our toiletry cases. 🥴 Breakfast is top notch with amazing staff who are constantly clearing dishes, refreshing food, and offering great hospitality. Valet also is super friendly and the app is convenient. However, car retrieval can take awhile. 45 minutes on the weekend and at checkout. At 5am during weekdays, retrieval typically took 10-15 minutes.

My family and I spent 4 days over Mothers Day weekend here. It was our first stay but definitely not our last! The staff is amazingly friendly and helpful. Everything is brought to the room for you. The pool was nice! The room and view was beautiful, even the location was perfect. We could walk over to Mag Mile and there were so many great food options right around the hotel! We can’t wait to visit again!

I traveled with my daughter and her 3.5 year old child. We had two suites next door to each other. The rooms were the perfect size, the beds were comfortable and the the bathroom had a tub instead of just a shower. Towels aplenty and AC worked well. Fabulous location with Trader Joe's, Jewel/Osco, Whole Foods and many restaurants nearby. In the middle of everything!||The staff at breakfast was wonderful. TRAVELER TIP: they have this weird QR code for tipping..didn't see anyone using it. The staff told me that the tips thru that app are shared among 7 workers, so if someone went above and beyond (like Lacey did for us), please tip them directly, in cash.||And TIP..they deserve it. Food aplenty and great table clearing service.||I lost something and called the next day: Maria from housekeeping called me back with an update within a few hours.||Will definitely stay here again...

I can imagine a family may find this hotel a good deal for the price, space, proximity to sights downtown, breakfast and pool. It’s just not a hotel I would reserve again. The rooms need repair (baseboards coming off, light switches hanging off, bed linens ripped, stained furniture, etc.), and for the first time ever, I asked for a different room because the first room wasn’t clean. The front desk was great, and I did get a new room which seemed cleaner. The temperature in the room wasn’t cool even though the fan ran constantly. Overall, the hotel needs refreshing and a good deep cleaning. If the cost/benefit analysis works for others - great, but customers should know what they’re getting.

Great location! Plenty of restaurants nearby, across street from Nordstrom and easy walk to the river. Hotel staff were so nice, friendly and professional!! Kudos to all of them!|Hotel rooms are comfortable with plenty of seating and a usable kitchen. Some of the furniture in the room was looking tired and needs to be replaced. |Breakfast is usual hotel fare but staff really made it special. |Next time we are in Chicago I would consider staying here again.

We stayed at Homewood Suites in Chicago and found the location to be excellent, just a 10–20 minute walk from most tourist attractions in downtown. Super convenient for exploring the city on foot. Check-in was smooth and efficient. Even though we didn’t use the hotel’s parking (a steep $79/day), we found more affordable options nearby, some with in-and-out privileges. The staff was very accommodating and allowed us to park at the front to unload our luggage and even watched our car while we did so - much appreciated! Sake experience at the check out. Overall, the staff was friendly and genuinely helpful. One odd experience was during breakfast: the dish clearing staff was too efficient. On more than one occasion, they attempted to take our plates while we were still eating, which made me feel like I had to guard my food. I'm sure it wasn't intentional, but a bit more attentiveness to guests' body language would go a long way. Our suite had a king size bed and a pull-out couch, which worked well for two adults and a child. The bed and pillows were comfortable, but the couch wasn’t great for sleeping, it felt lumpy and worn out. The bathroom seemed either outdated or had sustained some water damage. The shower pressure was weak, and the shower lever plate was partially torn off. One of the bigger drawbacks was the bedding. The blanket was extremely thin, and the bed topper didn’t add much warmth. Despite adjusting the thermostat, I found it difficult to get comfortable. The air vents blew directly at the bed and couldn’t be redirected effectively, so it was either too hot in the room of vents turned off or cold air right in the face while sleeping. Cleanliness also left something to be desired. I found several fake nails on the floor during our stay, some were full-size and pretty gross. Definitely something housekeeping should have caught. Btw, bring earplugs. The city is extremely loud! Sirens non stop, hundreds of motorbikes, ppl with extremely loud music and raving up cars 🤪 all off that bounces of cement and glass and amplifies. Lastly, we had hoped to use the pool, but the room it’s in was uncomfortably hot and humid, which made it uninviting. Bottom line: Great location and friendly staff, nice viewed, but the property could use some updates and a bit more attention to cleanliness and guest comfort. Still, it’s a decent option if you're looking to stay in the heart of Chicago.

Positive: The free breakfast was definitely awesome. All of the staff we encountered were so friendly and helpful. Negative: The room was not ready on time. We tried to check in early, but that wasn't an option, so we left our suitcases with the valet. Check in time is 4:00 pm. We came back at 4:20, and it STILL wasn't ready. We went to our event and got to check in after 6 pm

This hotel is in a great location. Close to many things. The carpet and furniture need updating. The suite option is nice though. I called to see if we could change our room from one king to two queens. The woman on the phone was not pleasant. We didn’t try the breakfast.

Usually we stay in this area while in CHI. We have stayed at Hilton properties in three different hotels in Chicago, this the newest of the three. Located near the North Bridge shops, plenty of parking and shopping/food around it, along with walkable distances to breakfast, a CVS, etc. they also offer valet parking at a staggering price but that's much better than fighting with parking garages, etc. The room was nice and spacious, but overall the hotel was very worn. Hallways wallpaper peeling and buckling, ceilings peeling. Our room was good except for the ceiling above the shower - which had its paint peeling. We just didn't look up. Nice amenities with a pool and gym with peloton on the 19th floor. Overall - a solid stay.

My room was filled with bed bugs!!! BED BUGS CRAWLING ON ME!!! They will not refund my money! Management does not call me back! DO NOT GO THERE!!! HORRIBLE EXPERIENCE!!

We are here this weekend for a football tournament, and my son broke his kneecap. They noticed how bad he was limping, and that he had a brace on his knee (treated before we checked in)...they were SO amazing. It was the parking valet that noted he needed help getting out of my car when we pulled into the valet lane, and that set the ball in motion. They got ALL my luggage out of the car (vs me handing it to them to put it on the cart), and he made a phone call while bringing in our stuff. While I was checking us in and my sons (with the injured one) were sitting on the couch, they brought him a huge bag of ice, and extra bags to stick in our freezer in our suite to use as we needed since he would need to ice it frequently overnight. They took all our bags to our room for us, and given that my son cannot walk, they offered me free valet parking so all we have to do is get him to the lobby in the morning to go home. Such amazing service. Never had to ask for a thing...they just did it.

Minus side: *When I step away from my phone for 30 seconds, I have to reconnect to HHonors. Not with name and room but HHonors. I've noticed this happens at some Hilton properties but not others. *I don't know what the room to elevator ratio should be but this one seems low. Two that often packed and take a while. And that's when there aren't people with luggage carts. *I've stayed at Hilton properties all around downtown. Here, I was on the 16th of 19 floors so relatively high up. This has been the loudest for external noise. There's a fire station one block south and a couple blocks west on Illinois. Also motorcycles and maybe loud cars. I know the hotel doesn't have control over either source of noise but just an FYI. Plus side: *Friendly staff especially Jeremy at breakfast but everyone really. *A suite with kitchen is a plus for any longer than a one night stay. *Super location. A block from the red line, a block from Michigan Avenue. *Surrounded by restaurants I'd stay here again. I have this in my rotation of Hilton properties downtown and already have reservations for here about a month from now.

You know what, this wouldn't have normally been my first choice for a Chicago hotel to stay at for a quick weekend trip (kind of a long story as to how I ended up with this reservation), but I was impressed! Room was nice and spacious, with separate bed and living areas in addition to a functional kitchen and bathroom. While not the most updated or high end in terms of furniture and decor, it was clean and comfortable. The hotel is centrally located in River North with convenient access to dining, shopping, public transportation. Free breakfast on the 6th floor lobby daily, with hot foods as well as fruit, cereals, breads, etc. When not breakfast hours, the lobby has nice seating to lounge or work, with lots of outlets for laptops. Also a really convenient little snack and beverage shop, including cold beers and wines. I also learned that we could take cold water bottles from the lobby shop at no charge. There's a small gym on the 19th floor that also has a pool. A couple nice touches - they partner with GrubHub to offer free delivery to the hotel and they have three options of pillow firmness in the room to choose from to sleep. I normally have problems with sleeping when I travel but actually slept well and comfortably here. The only real downside here was that the elevators often took forever, especially during busy periods. I think there are only 2 elevators for the whole hotel and found myself waiting 10/15min with lines of people at times just to go up or down. Lobby service was friendly. I was able to check in early on arrival and request a later check out at 12:30pm for no charge. Normally their check out is 11am, or you can pay for later than 12:30pm if available.

Worst hotel ever. I booked a room 2 weeks out and my father in law passed away and had to reschedule my hotel stay and they wouldn't refund me or let me change. WORST MANAGER EVER! Do not stay here!

It amazing how far a simple 'good morning' or 'Hi' goes. Every employee we've run across at this hotel has said at least those words sincerely, or have gone out of their way to be accommodating. I believe the morning breakfast area keeper is Jeremy and he is awesome. Super friendly, great with kids and is always keeping things stocked, and the area clean, even down to smudges on the counter. The gents that pick up the dirty dishes and re-stock clean ones are also friendly with a 'good morning' greeting always at the ready. This is the standard for all employees here. A breath of fresh air really. Our room was clean and neat upon arrival with extraordinary views of the city. Everything worked as it should and it was very nice to have a kitchenette for keeping and reheating leftover pizza from dinner. The bed was comfy and a couple of different pillow options are already on the bed. All of which were very nice. The building is secure with elevator key access required for any level that has rooms (7-19). Oddly, when you arrive at the building you first go up and elevator to the 6th floor to get to the front desk. This level shares the breakfast area which is very large and modern. Overall, this is an excellent choice for a quality stay that is very close to everything you would want to see.

Great hotel and location!! The bathroom was big and the bed comfortable. Wish the tv was a bit bigger tho. Its our 2nd stay here while in Chicago. Close to everything , no need to get a car!.. will stay here again

If a guest reserves an accessible room, and even calls to confirm availability, PLEASE make sure to have such a room available for said guest. That did not happen for me and that put me in an unsafe situation and environment. Unacceptable!

Was so excited to check in as my flight at O'Hara was early but due to policy had to wait til 4. Our check in was quick but what a let down has we entered the room. Most of the furniture is peeling and run down. This hotel is located in downtown area so we figured it's what it is. We were sweaty and got from walking around so naturally wanted to shower. My husband got in and the tub began filling up. He tinkered with valve but water would not go down. We called the front desk to request assistance and waited 20_+ minutes. Aside this hiccup the room has a faint smoke odor even though it supposed to be smoke free. No will never stay here again nor do I recommend this runned down place. The maintenance guy showed up after 37 minutes to clear a huge knot of hair out of the drain. But bath tub is still gross. Waiting waiting waiting. Requested twice a room change since this one has smoke odor that's making my nose runny and eyes are stinging. Update: cleaning person came to get yuck off tub and was very nice to let me borrow her fabreeze! Ahh what a major difference!! I gave them another star for the effort placed and for letting me keep the air freshener since they couldn't change our room.

The price was great! We got a great corner room on a higher floor. You could see so much of Chicago from here. The sitting room furniture could have been more comfortable, but served its purpose. The odd thing about the suite- there was no full length mirror, only the 1 mirror above the bathroom sink. But the shower made up for that- it got hot quick, had great water pressure and the shower head was easily moved. The bed was comfy. There were 2 good sized TVs. The kitchen had enough for us. The breakfast was exceptional for a hotel breakfast. Had lots to offer- something for everyone. The staff was Amazing!! All were friendly and helpful. We were here during a lot of violence so they had extra security at the building entrance.

Wonderful stay with my daughters. Breakfast was good and staff was amazing. they all went above and beyond to make guests feel welcomed!

If you like the sounds of sirens all night and getting no sleep this is the place for you! I'm talking sirens so loud you can hear them clear as day even if you on the 18th floor. Makes you feel like you're right in the action on the first floor with them. Don't like sirens just wait till the roof tops near by blast their music for their patrons you can jam with them too as these windows do not filter any sound out. Think I'm kidding stay here and you can hear the sirens all day and all night, especially all night!

Excellent "value for money" hotel a block from the Magnificent Mile. I was quite impressed during my stay here earlier this month. Some of my highlights: - they gave me a room with a king bed far away from the elevators and ice machine as requested, so I slept soundly - I had a comfortable and clean room with good service - the cheerful staff during check in and checkout on the sixth floor, in the dining area, and the entrance lobby on the ground floor put me in a good frame of mind - I was able to easily access and use the small but adequate gym on the 19th floor - I enjoyed the healthy food options both during breakfast and the happy hour - extremely reasonable price (a little over $200) given the location a couple of blocks from the Magnificent Mile and the Chicago River - breakfast and happy hour were included in the price Will definitely stay here again.

I had the most humbling and comforting stay at this hotel. Special thanks to Karina, Pricilla, and Gabriel for being so kind and accommodating to me. The staff was amazing, the rooms were clean and so comfortable. Breakfast was yummy! The location is the perfect location. It's a great place, I can't wait to go back next year. It's my new favorite place to stay in Chicago!

Bad news first - The shower drain was severely clogged and looked like I was running a bath about 30 seconds into turning on the water. Unfortunately, long dark hairs and other black debris came out of the drain and was floating around. I refused to step in and proceeded to drain the tub and call the front desk to let them know... they said it would be an hour before someone could fix it but I had firm plans that were already paid for that night. After cleaning the hair and debris out, I cleaned the whole tub with soap. I was able to take a shower but again 30 seconds in the water was above my ankles. It was still like this in the morning so no one came in while I was gone. Aside from this horrific shower experience, the furniture and cabinets were worn out and seemed very old. Good news - The AC was blasting and the views from my room were great!

Wow... What a great hotel right off of the Magnificent Mile and among great restaurants. The hotel's entrance is located street level. Then take the elevator to the 6th floor to check in, however, I did e-checked in so I was able to skip this procedure. I had selected an One Bedroom Suites located on the 14th floor. I really didn't realize my suite was right across the hall from an elevator. The way the suite is set up, I didn't hear a thing from the hall. The kitchen is to the left with a table. The living area including a pull out sofa then there is the bedroom with a king bed. Overall, the suite is very well planned out for a guest's stay. As I did stop down for the Nightly Social Event, Emily, Agent, had checked in with me regarding my stay. She was very friendly and professional. The hotel was offering a soup, salad, various cheeses and crackers, various fruits. Of course, there were beer and wine was being offered. The attendants were always making sure items were plentiful and the tables were cleaned. Then I had checked out the pool and fitness center which were both descent size for this hotel. In the morning, I checked out the complimentary breakfast. Even though the items are limited, but offered something for everyone. I did not leave hungry. Again, the staff members were friendly and made sure the breakfast items were plentiful. I would highly recommend this hotel for either a short or a long term stay.

The hotel room was very clean. The bathtub need a little work. Because of COVID-19 we didn't have extra toilet paper, dishwashing liquid, salt or pepper. We was on the 12 floor with a corner view of other buildings. Both TVs worked, along with coffee pot. When I checked in the staff was very nice and friendly even with social distancing. I purchase water from the little snack room it cost $3 for non-brand name 16oz water. Just make sure you have supplies and water prior to visiting the hotel. I was happy 7-11 store was a block away. The hotel had a lot of restaurants and shopping in the area. The parking lot is cross the street and charge $35 a day for parking. I would stay at this location again after COVID-19 when the pool and hotel food is available.

Do not stay here! Unfortunately we are having a terrible experience. We should have the two rooms we paid for but they have our money and I have no rooms. We dropped our bags off at 11am understanding that check-in is 4pm. We saw the front desk wrote down our info and we were 6th on the list to text when rooms were ready. At 3pm I returned and was told they didn't have our rooms yet. But I saw all the names above us and at least 15 names after us all crossed off the list. Then I sat there until 330pm when I talked to a man that had multiple keys he was handing out to his family. He had just arrived. The desk told me they were short on cleaners and it would be ready very soon. At 4pm we checked back and we're told 10 minutes. At 510pm I checked back and still no rooms. In the over two hours I sat there with my luggage over 30 people got room keys, some multiples. I called the guest assistance line and was told it was being escalated to the on site manager. What a joke. We finally got one room after I went back to the front desk literally crying. Today was our anniversary and this has absolutely ruined it. Plus my 77 yo mother is with us and this hasn't been easy on her. We missed our dinner reservation. They just gave us one room and said that the manager would be up in 30 minutes with the keys to the second room. That was 45 minutes ago. No one even acted like they cared or were sorry. I got an email for a "claim" from my phone conversation and it says it will be resolved in three days. Three days?? I paid in full at 11am when I arrived for 6 nights two rooms...so they have all my money and I barely have one room. But don't worry...they offered me a bag of chips for my inconvenience. Ridiculous. Tell me how 50 people checked in after me and got rooms but they couldn't get me my two rooms? I don't understand this mess. Not to mention the room is not awesome. The living room area furniture is beat up and dirty. I'm hoping the brown stains are because someone ate chocolate cake and it spilled? Otherwise the room is okay. If you want a terrible experience and an uncaring staff to ruin major milestones for you, then stay here. I would give zero stars if I could. The guest services folks said they would escalate to the on-site manager but that manager obviously doesn't care about paying customers or service in general. I guess I'll see in 3 days....hopefully by then I'll have the second room I paid for.

My new Chicago go-to! Highly recommend! Clean! Convenient location! Friendly! Staff is extremely friendly and go out of their way to be helpful. Food for sale in lobby is completely reasonable (not always the case!). Rooms are extremely clean. Elevators are quick. Location is extremely convenient, easy to get in and out of downtown, lots of walkable restaurants and shopping. Also, a Trader Joe's a mere 5 minute walk away! Excellent to have nearby when you have a hote with kitchen. Tip: lobby is on the 6th floor. As always, the Homewood Suites provide kitchen (full fridge, microwave, dishwasher, glasses, plates, utensils, and cooking ware). It's nice when traveling for work to have a kitchen and living room in addition to the bedroom. Also, as always, the Homewood Suites provides breakfast and a hospitality hour Mon-Thur.

I actually saw this hotel running a promotion Ford 20% off downtown Navy Pier Winter Wonderland which if you are a guest of the hotel or any Hilton you can get 20% off and mission of winter wonderland plus 20% off your parking plus a free food voucher and a discounted hotel room so it seems like a win-win my daughter is on winter break I was on the semi break so it's a perfect opportunity for us to do is stay vacation this hotel is Suites so our room is equipped with a kitchen a living area and a separate bedroom I got the king size in my daughter and I were going to take turns sleeping on the pullout couch I once we found out how comfy the bed was we decided to just share the bed and forgo using the sofa sleeper which was included in the suite we arrived midweek on a Wednesday. Monday through Thursday though this hotel offers a wine and bar reception also a dinner reception on this particular night it was a pizza buffet with salad and soup along with the beverages I already mentioned juices and sodas for the non-drinkers it was actually awesome we got to fill out but body up with free food go to our room and we rest up We were located on the 19th floor which also has the pool and the workout room which was great for us cuz we didn't want to be walking through a hall after Hall or floor after floor wet from being at the pool the pool itself is on the opposite side of the hallway so we didn't have to endure any noise from guests who were partaking in amenities The suite was spacious and comfortable with kitchen amenities like for instance full refrigerator dishwasher food disposal coffee pot stove top microwave and even toaster plates pot pans all the comforts of home I can't say enough wonderful things I love going on the 6th floor where they actually had the food located in the mornings between 7 and 9:30 I believe what's the free breakfast buffet your car fees routines your oatmeal or eggs and breakfast me cereal Bagels tow something for everybody all of course complimentary so I really didn't spend a lot of money on food we actually went to get Carson's Ribs where where you were maybe 15 minutes walk and because we had the refrigerator in the microwave we were able to warm up our leftovers I'm definitely going to sign up so I can become a Hilton Rewards members and not miss out on special promotions because I definitely want this to be my go-to hotel it is near everything a block or two away ,near Michigan Avenue walk up another two to three blocks your near the water tower everything is in walking distance or close bye five star restaurant trolleys to go to Navy Pier and back May I daughter and I had a wonderful time can't wait to return

Honestly you could easily live in this hotel room since it has pretty much everything you could need. Very spacious for hotel standards and has a kitchen including a full size refrigerator, dishwasher pots, plates, etc. Comes with extremely comfy beds, great location and free breakfast with a large selection. Need I say more? The beautiful views and the fact that it was the cheapest quality hotel I could find during Halloween weekend only added to the awesomeness of Homewood Suites. There are like a bazillion hotels in Chicago but this one is just right! Check it out.

Stand out items for this hotel chain: - Grocery purchasing service - Daily themed evening socials with free food and drink! Room: 4/5 The rooms are a little old and missing a few luxurious touches. Also, there is no room service available... That said, the room is quite well furnished, featuring a decent sized refrigerator with a freezer, stove tops, and a dishwasher. Most suite portfolio brands do not have this much available, so this is an outstanding plus. I'm happy that they put the blank grocery list and evening social calendar on the fridge with magnets. I was also glad they have a tub, since I enjoy my epsom salt and bubble baths. Amenities/facilities: 4.5/5 One of the best amenities I've experienced - big statement, considering that I've stayed with many hotels and their portfolio properties! I am amazed at how you write a list of groceries you want and they buy it for you, without charging a delivery fee! That is a huge time saver and I greatly appreciate the customer service. As for the evening socials, there is plenty of food and drink 5-7pm everyday. Beware that sometimes, the food is just finger food and does not really constitute a full dinner. You can even bring up a tray of food (and alcohol) to the room! Depending on the day, that could be a whole free meal! You are definitely getting your money's worth from staying here. The reason why this is a 4.5 and not a 5 is because the gym is quite small. It seems that some people are staying here long term, so Hilton should really consider expanding the gym functionalities and add more space.

My mother, 2 siblings and I had to book a place last minute and, although we had to leave our luggage and come back in a couple hours to get a room, we eventually got a place to rest. I really enjoyed the service here and the room was really nice! There was a kitchen, living room (with a TV and couch with a pullout bed), bedroom, closet, and restroom. In the kitchen, there was a fridge with a freezer, dishwasher, sink, stove top, and drawers that provided plates, cups, utensils, a toaster, and even a cutting board! The bed was comfortable to sleep in and there were no weird stains. I enjoyed being able to sleep while watching twilight on the TV haha. There wasn't a bad smell, either. The indoor pool was alright and same with the gym. Their breakfast was amazing. The view was amazing. I just had a great experience here! I would recommend this place for sure! One letdown is that some of the lights wouldn't work in the living room and the lights would flicker in the restroom when you first try to turn it on.

I often stay at this Homewood when I travel to Chicago for work. It's clean and comfortable. The staff is very friendly and accommodating. The only downside is that the workout facilities are a little bit sad and very limited.

I always wanted home stay to keep vacation as regulated from home. Hilton is one of the good choice to consider, they provide you the comfort. When you think of Chicago you should also think about car parking, where Chicago makes from tourist. Hilton homewood is not exceptional they will charge $59 for a night. Think about your room rent +parking charge. There are other parking around which are subsidize but it would be difficult without research. And also, don't trust gmap for route as there are several tunnels to drive. This place is awesome for walk to near by attractions and also to take subway to other radius.

This is my new favorite hotel in Chicago. Rooms are big suites with separate sitting area from bedroom. I go to room on the 17th floor and it was very clean looked like newly remodeled. The corner room I got had a wonderful view of the city! Reception was friendly and very helpful smiling. I found the heating in the room to be sufficient. There are two flatscreen TVs one of the bedroom and one in the sitting area Nice size refrigerator for keeping all your stuff

Me and my girlfriend had the best stay even though it was during covid19. We stayed about for a week. The hotel staff was very friendly I decorated the suite and locked myself out about 4 times in one hour and they never got upset or distracted the view is amazing we had a late check out and didn't get charged. Smoking isn't allowed but I would say do it at your own risk we enjoyed our suite the hotel was quite and a good experience I would definitely stay again.

Stayed over the memorial holiday with my two children and wife and we had the worst experience of many years I have been staying in hotels. Stuff are mean and not friendly, especially the managers. Breakfast is awful and they're trying to be cheap for a highly regarded hotel like that, they put out in the kitchen couple of items with no many selections. They couldn't even offer pancakes and my children couldn't eat anything else. We basically paid a free money for not waking up for breakfast anymore. We called for cleaning and they said it's by appointment request. We called for maintenance to fix the bedroom suite door and they said no one was available, they couldn't even change the room for us. We forgot and left valuable items on the checkout day and they said we have to make a claim through the hotel insurance, which apparently the insurance declined afterward. In my opinion, stay away from that hotel.

Stayed here with my 2 teenage daughters for their spring break. Requested a corner room and was on the 9th floor. First night there, the heater in the room made a horrible squealing noise all night. Was awoken at 6am the next morning by the people in the room across the hall screaming at each other. When I was putting up the sofa sleeper, the mattress lifted up and I realized there were cracker crumbs all over under the mattress. I immediately went to the lobby and spoke to the man working. I had videos of the heater noise and people yelling and a picture of the crumbs. He immediately moved me to another room. I appreciated him being so helpful in this situation. It did not seem as clean as I would expect. Due to covid, they do not clean rooms daily, which is understandable. Instead, they ask you to put full bags of trash and dirty linens in the hall and they would be picked up. There was a huge pile of trash and dirty linens in the hall for most of one day before it got picked up. Frequently had trash (wrappers, napkins, etc.) on the floor of the elevator. Lots of closed amenities right now due to covid (pool, gym, etc.). Long wait for the elevator at times, as you come into a small lobby from street level, then main lobby is on 6 and guest rooms above that. The location of this hotel is great, but with so many other choices in downtown, I wouldn't stay here again.

Very happy with this location. This hotel is clean and the rooms are a very nice size and are just as clean. The rooms are suites and have a stove, microwave, sink, fridge and all cooking utensils, cups, etc. This is a wonderful hotel if you want to save money from eating out (but in Chicago that's nearly impossible with all the great places to eat ) There is a complimentary breakfast and it's pretty darn good. Just get the bacon early because of the people who take plates of bacon to their room because eating plates of bacon is very healthy for you....not. The pool area is relaxing and super clean. The exercise room as well. The only thing that caught us off guard was the check in is on the 4th floor, but that's ok as the lobby gets very cold with the doors constantly being open. A+

Average price, great room had a king suite and small living area. Felt safe, good area. Breakfast was average. Elevators were broken so had to wait a long time to go up and down, I used the stairs but they led me to the employee area and got lost haha.

Staff was very friendly. We had stayed here pre-Covid. Back then, there was full hot buffet breakfast, and evening social serving salads as well as hot entrees, wine and beer. Breakfast was halted temporaritly, but in August 2021,they brought back a limited hot breakfast which is good. The evening social has been temporarily stopped. Please, please bring back the evening social. There are a lot of hotels in Chicago. I would come back if they brought back the evening social.

My wife and I stayed at the Homewood Suites in Chicago for the weekend. My wife was running the Chicago Marathon and it was a conveniently located place to rest our heads for the weekend. The one-mile mark for the marathon is also right in front of the hotel. When you arrive at this hotel it's a big confusing because you walk in off of the street and there's a room that about 20x20 where there is a concierge stand and two elevators. THAT'S IT. At first I wonder what we had gotten ourselves into. It turns out the check-in desk is on the sixth floor. I was relieved when we got off of the elevator on the sixth floor, because THAT'S more what I was looking for. The lobby area was nicely appointed with a dark wood décor and a very helpful staff behind the desk. The lobby also serves to host the hot breakfast buffet in the mornings. Our room was on the 17th floor, directly across from the elevators. I was a bit apprehensive about being across from the elevators, but it was surprisingly quiet and we didn't hear much elevator noise at all. Our suite was very clean and nicely appointed. The view of Chicago from the 17th floor was fantastic, both during the day and in the evening. The kitchenette was nicely stocked with dishes, silverware, pots, pans, and basic cutlery and utensils in the event you feel like making yourself and home and cooking. We never made it to the rooftop pool (mostly because it's outdoors and it was about 40° outside), but the property is located within walking distance of Eataly, the Magnificent Mile, Weber's, and several other local attractions and businesses. Our choice to stay at Homewood Suites was a very good one. I'd recommend it for a great weekend in Downtown Chicago.

This hotel is like step down from Motel 6. It was dirty, dated and DIRTY..... This hotel clearly does not represent the Hilton brand at all unless Hilton is now a low brand hotel.

We stayed here for our wedding anniversary during covid and it was phenomenal! The room was nice, the view was AMAZING! The staff was pleasant. Everything was in walking distance. I mean EVERYTHING! The grocery store was literally across the street. In a hotel like this you want to go buy groceries because they have a full kitchenette with a stove, microwave, and fridge. The prices were cheap. Idk if that had to do with covid, but we were impressed to pay only $100 a night (not including tax fees and parking) and be in the middle of everything downtown Chicago. Can't wait to go back. I hate that I didn't get more pictures.

Pool closed, lobby closed, cleanliness is not their priority, quiet, good location, nice large room and affordable, $49/day parking. Prolly would not stay here again, but if had to-it'd be okay. If they stepped up their cleaning-we'd be returning customers.

Decent spot, convenient to a lot in downtown Chicago. Room and public areas generally clean. Some areas a little worn, but overall good. Only 2 elevators serving 19 floors: be prepared to wait. Breakfast and evening reception are too busy to try (other reviews don't entice me to fight through the crowds).

Nice and Cozy hotel in the downtown Chicago area. Rates are fair. Staff is friendly. Complimentary breakfast was fresh and fulfilling. Nice kitchen to cook food in. And nice living room with let out couch. Wonderful scenery. I was able to see the other side of Trump towers.

We used this hotel as one of the room blocks for our wedding! We can't give Dane, Jeremy, and Fabiola enough praise for all of their help in making the stay as accommodating as possible for our out of town guests! They went out of their way to make sure everything was exceptional! The hotel itself is in a great location for walking to many restaurants and bars.

I really enjoyed my stay here. Newly renovated and very clean, and you cant beat the location! I was only here for 2 nights, so didn't quite need the 'suite' style of room with mini kitchen and all that, but it has everything you need: microwave, 2-burner stove, full size fridge, kitchen sink and garbage disposal. The lobby is on the 6th floor and is right next to the dining area with free breakfast. You get a typical selection of what I expect to get at a hotel breakfast. I would have given 5 stars except for the fact that their fitness center was really small and they don't have a hot tub. Everything else was great and I would stay here again.

Complementary breakfast every morning + such great customer service! Will definitely stay here again.

Staying in the Loop this past few days to attend a Conference was made SO much more restful and relaxing by staying at Homewood Suites on Grand Avenue (rather than driving 45 minutes each way to the South Suburbs). Wonderfully-managed Hotel!!! Way to go, Jim Craver!!! Great Room! Awesome view from the room! Doormen were really friendly, courteous and helpful! Location was perfect, as it is near Michigan Avenue, as well as many many restaurants. Close to John Hancock Building, in one direction; Sears Tower (it will never be 'Willis Tower' to me ), in the other direction. Again, perfectly-located!! I look forward to staying there again!!!!

Great hotel overall, don't get me wrong! The service was amazing, rooms were awesome and one of the best locations downtown that's located near just about everything walking distance! The breakfast was good, they had a hearty selection to choose from, although the dining area gets very busy. There is always some one there to tend the tables and check on you, which was great!! My family and I had an awesome time!! Only downfall was the elevator! It took forever!!! We waited an average of 20-30 mins one way. The hotel tended to the problem when the elevator chaos happened, so they were escorting guests up and down on the service elevator. Amazing hotel! Amazing staff! Amazing location and amenities! Comfy beds and great size rooms! Just wish there was a way to have faster elevators or something.

The breakfast was awful greasy sausage no pancakes or waffles nasty fruit so so very disappointing The beds were like sleeping on a large brick!!! The pillows we so soft that I piled up 3 pillows and rolled a blanket underneath. The pool had too much chlorine. We were pleased with the American Girl gift the girls received but the cookies were very hard We used spot hero for parking and were just a few feet from the hotel instead of paying $59 My girls said "Mommy there was nothing good about this hotel " lol Also only 2 elevators to serve the entire 19 floors so be prepared to do a lot of waiting. The only good thing we were on the 19th floor it was very good views of the city. I was very disappointed will NOT stay here again. We Are Hilton Members

Hey stayed here with my family and we got a suite the pull out couch was the worst thing I have ever slept on the bed pool and breakfast were ok but the pull out bed sucked and on top of that the elevators take forever. Worst bed ever feels like I'm sleeping on metal you can literally feel the springs everything else was ok though they just need new beds for the pull out couch preferably soon... also please for the sake of coffee leave extra creamer and non dairy creamers so it's more appealing to everyone that would be amazing!

5 cleanliness 5 for staff ( especially housekeeping ) 3 for the odd construction up front? 3 for the elevator ( kinda rocky and had some malfunctions at times) Overall, a nice stay when your visiting the downtown district of Chicago. On a major street and was convenient that it was nearby everywhere.

What a beautiful experience. After miserable customer service and lackluster rooms at the Palmer House, this was heaven. The rooms are spacious and clean. Amber who was manning the front desk was an absolute gem. After hearing about my poor experience with Palmer House, she offered to buy me a beer. I haven't had such a delightful experience until then! Give Amber a promotion!!

It's hard to really judge a hotel when I stay for work. The scale of judgement. Is different: Wi-Fi: Fast & Free Front desk staff: Very Friendly Bell Staff A+. Sal gave amazing recommendations. Dimitri was extremely friendly and helpful. This was the group I saw the most. Everyone on the team was great! Why only 3 stars? The rooms are in extreme need of a facelift As I work from my hotel room I was thrilled we were in an all quite property. This way the team doesn't have to work where I sleep. My room was an open floor plan: kitchen, dinning table for 2, sofa, coffee table and king bed all in one room with bathroom off to the side of the bed. I made it work but was a little surprised that everyone else on the team got a 2 bedroom suite. Odd because I request a double bedded room as we need space to work. Ok upon check I said what ever they have is fine but I need space to work. Putting a kitchen and a sofa in a hotel room does not a suite make. The other issues with the room are the saggy wallpaper, cracks in the popcorn ceiling, leaky faucet in the kitchen, the towel rack falling off the bathroom wall, stained sheets and the very 70 decor (not retro, not vintage but original not well maintained). But more good stuff that I didn't get to take advantage of Monday-Friday Welcome Home Reception drinks & snacks) Monday-Thursday Dinner included in the cost of hotel night Breakfast included with cost of hotel night (heard it was egg meat & bread no fresh fruit) Side note; Chicago is an amazing food and craft drink town? Why would anyone want to stay in their hotel and eat? When traveling for business budget and convenience are paramount.