Homewood Suites by Hilton Los Angeles International Airport

stayed at the Homewood Suites by LAX for a last minute conference trip and had a great experience. I was initially a little confused about where to check in, but Allen helped me right away and made everything easy. The service provided by Allen truly stood out. He was extremely helpful, friendly, and genuinely went above and beyond throughout my stay. Anytime I had a question and called downstairs, he was attentive and professional.||They offer a complimentary breakfast with hot food and a make your own waffle station, which was actually very good. The rooms were super clean, spacious, and all included convenient kitchenettes, which made the stay even more comfortable.||The outdoor area on the upper floor is a great feature with nice views of planes arriving and departing. It was a cool spot to relax and unwind. Parking is located in the back of the hotel and is available for a daily fee around 50 to 60 dollars, which I did not use but appreciated knowing it was an option.||Overall, excellent service and a well run property. Huge props to Allen and the team. Five star experience.

The hotel is conveniently located in the Airport area, probably 1/4 mile from the closest gates. Service at the front desk from Itzel was great. The hotel is clean and comfortable. This building includes the “Homewood Suites” and The “H Hotel”. There is also a “Coffee Bean & Eatery” in the lobby. The first room I was assigned was nice and comfortable but the AC did NOT work. Although it’s only February, there was an heatwave in SoCal at the time of my stay and it was almost 90 degrees. The room was roasting. I called the front desk and they told me they were going to send somebody up to check it. Alex called me back 15-20 minutes later and told me nothing they can do, they’re were going to move me. He set up a time to meet me a half hour later to move me to another room. Half hour came and went, and Alex never showed up, room is becoming really uncomfortable. I called the front desk to find out where Alex was and when I was going to be moved. Turns out Alex decided to take a break and forgot about me. Thanks. Fortunately, I got Chanese at the front desk, and she came up right away and got me into a room with a working air conditioner. There is a restaurant bar in the hotel and one next door, which I should have tried. I used DoorDash instead and regretted it. $45 for 15 chicken wings from Wingstop. West coast food delivery prices are insane. This is the last time I’ll ever use them. There are free airport shuttles that run every 15-20 minutes. The shuttle was kind of small and filled up at our hotel and this was at 4am. If you’re in a large group or leaving at the busiest times you may want to be aware of this or have an Uber backup. The windows of this hotel could really use a wash. The windows in both of my rooms were very dirty. They did have rain the week before and I’m sure that was most of it. First time I’ve ever had an issue at a Homewood. I would most likely book another hotel next time I need one for an early flight.

Worse hotel in the world. Airport shuttles run at very low frequency. I waited at Los Angeles Airpot for more than an hour before the shuttle came. When I arrived at the hotel at about 2am and raise this to the reception, he offered me late checkout by 2PM as a gesture of goodwill. The next day when I checked out, they charged me the late checkout fee of over $80. I talked to the supervisor. She was very firm in declining my refund request and denied the reception’s agreement for no fee late checkout. I will definitely raise this to trip.com. The supervisor said: Trip.com can refund on their end, but we won’t refund.

Rooms are spacious clean and well laid out. Comfortable bed. First time I’ve stayed by the airport, location super convenient for an early flight. Air-conditioning didn’t work, absolute silence from front desk, but everybody was nice. If you can score a good rate from the Hilton app or Hotel Tonight it’s great.

Gave this place a second chance since the location was so great. First, the positives. Great location for LAX, reliable shuttle service and the rental car company very convenient. Rooms just need attention. Carpet and headboards ripped, lampshades thrashed. First time we stayed a few weeks ago, water was lukewarm at best. We were informed by the hotel this is how the company is participating in climate awareness. Upon return from our vacation, the first room we were given was still dirty from the previous guest. Second room was fine, but still needing cosmetic repairs and just smelled. We noticed a letter to guests in our room that the “boiler” has been fixed. 🤣 Water was hot at least. We sat in the lobby since our flight was later in the afternoon. Every guest that was checking out had a complaint about their room. The bathrooms in the lobby required a key card, and if you have already checked out, the receptionist had to escort you to the bathroom to open the door. Had so much promise, the lobby looks great. I just posted a few pictures, but could have taken so many of things needing repair.

While this hotel is perfectly located for a quick LAX layover on your way somewhere, there are a few things that were a problem. We checked in through the app and requested a digital key. We didn’t get it so we still had to check in. Fun times. The hallway to our room had a funky smell. Our room was fine but who ever stocked the kurig gave us only decaf coffee (BIG FAIL) and I don’t notice until I woke up in the morning and went to make coffee. Ugh! They also didn’t give us any sugar packets or stir sticks. Small things matter. The restaurant on site was nice but they don’t have a plant based burger-that’s ok, I’ll live, so I opted for the pasta. Couldn’t get the red sauce so I went with the cream sauce. It lacked flavor. Their prices are super expensive-I know….CA is expensive, but I expect better for the price. They have a rooftop deck but it’s not maintained and we only went up to check out the view. As far as surrounding area, not much to see or do. Again, it’s perfect for a layover.

We had an issue with the smell in our room during our first stay. We stayed for three days, and by the third day my husband decided to pay for a different room because the one on the second floor had a strange, musky odor that I just couldn’t ignore. Although we were out most of the time since we travel frequently, it was still noticeable enough to bother us. I called the front desk and was fortunate to speak with Alex Daniel. He was professional, kind, and genuinely understanding. After learning about our situation and that we had already paid for two different rooms, he explained that parts of the second floor are still in the process of being renovated, which may have contributed to the smell. He went above and beyond to make things right and made sure we felt taken care of. We truly appreciated his honesty and customer service. If you experience any issues during your stay, I highly recommend asking for Alex Daniel he handled everything with professionalism and care.

Stayed here for work, and had an awful guest experience which began when I checked in. Immediately found dirty towels in the bathroom, and no trash bags in either trash can. It was very late, and I had been traveling all day, and the rest of the room, including the bed, was clean, so I didn't have it in me to complain about it. I went downstairs to the bar, but the service was extremely poor. Long wait times, and even after flagging down staff, was still forgotten about. I had met some work colleagues there who didn't have a problem, though, so maybe that was just me. The room was large, and well-appointed, but I didn't get much sleep, on account of the refrigerator compressor rattling every couple of minutes. The first time, I thought it was someone jiggling the doorknob, so I went out to the hall to check, but later diagnosed the fridge as the noise's source. The plumbing was also pretty loud whenever anyone adjacent to (or above) my room flushed or ran water. Still didn't complain though, as I was only going to be there for a few hours, and it was paid for by my company. The worst part came later when I had to dispute a $6.59 charge on my card a few days after checking out. I spent over 45 minutes on hold, was hung up on multiple times by both the call center and the front desk. Evidently the housekeeping log showed that I had drank/taken one of the water bottles provided (which I had not). To make it even worse, I had actually purchased one in the hotel shop downstairs the night before when I had checked in! Eventually, "as a one-time courtesy" the charge was removed, but only after I had spent over an hour and a half on the phone, waiting on hold, dealing with automated menus, and being hung up on. Evidently the customer is not always right at the Homewood Suites, and though the recording may say so, they certainly do not "value your call"! If it weren't for work, I would never stay here again, and I suggest that you don't either. There are far better options on Century Boulevard.

Stayed at the Homewood Suites by Hilton near LAX and had a great experience. I was in town for a conference next door so the location was super convenient. Parking is available on site (it cost $$), and the rooms were really nice and clean. The staff was awesome and very helpful. Definitely sign up for Hilton Honors since it's free and can help with early check in or late checkout if available. They also have a free continental breakfast with waffles, eggs, and other basics which was a nice bonus. The best part was the rooftop hangout area where you can bring your own food and drinks and watch the planes land since it's right next to the airfield. Pretty cool experience. If you need to stay near LAX for any reason

Update: I am thanking the Management Staff (Daniel & Myra) for addressing these issues. I thought corrective action was being taken, my room was switched....but the way they did it! It seemed professional. They put us in a Transfer Suite while they completed the room checkout and new reservation! It was a bait and switch. They fooled me. With what I spent for these room(s) (well over 10k), the move should have been, at minimum, lateral, not a downgrade. They downgraded the room, the transfer suite is bigger than the room they put me in! ‍ WOW

Lack of management was obvious. Just look at the photos that I took during the breakfast time. It's unbelievable.

We love being Hilton members! This has become our go to place to stay when traveling in/out of California by way of LAX. It's super close to the airport, they offer airport shuttles, and you can't hear the airplanes (the airport is right behind you). If you get up early enough - they offer free hot breakfast. Nothing fancy, just enough to fill you up before you start your day. Staff and service were all excellent and friendly. Rooms were spacious, clean, tall ceilings, tons of kitchen space, and large refrigerator.

This place was great after I had to evacuate my home due to the fires as a precaution. They are pet friendly and allowed my cats and dog to stay with me for a low rate. Fred, Celeste, and Francois are the best.

Horrible customer service. This hotel should be ashamed of themselves for not refunding our one night stay due to the LA fires. Never will I stay at a Hilton property again

I was already to make this review a 1 star after walking in the entrance the same time a homeless man was walking out in only his underpants with a security guard just sitting nearby eating a sandwich, but shockingly it got better. My wife and I flew in for the weekend for a football game and were ready to get some sleep the night before. After our bizarre entrance, the actual employees greeted us quite nicely. The room was well clean and who couldn't hear any airplanes despite the airport being a mile away. In regards to no one doing anything to Captain underpants in the entrance, the only real problem I have with this place is our room had no shampoo or body wash in the bottles in the shower. The visit was fine.

I love staying at Hilton properties...in fact, I always look for a Hampton Inn wherever I travel too; since this trip was just in and out of LA, this was probably the best location for what I needed to accomplish, plus it's as close to the airport you can get. The suites concept is excellent as they include a fridge, stove top and microwave so you can prepare your own meals in which is a really nice touch. I didn't prepare anything while I was there but it was a nice touch. The room was spacious and nicely accommodated; the shower was perfect with tons of water pressure, which kept me in the shower for way too long. The reason for 1 less star was for the breakfast that was included; the toaster for the bagel wasn't working, besides the cooked food was cold and just not good. Hampton's breakfast dwarfs this place, so I hope they can do more to improve their quality. Other than that...front check in staff was friendly and it was a pleasure staying here for time I was in LA.

This hotel is right next to the airport, so if you have an early flight or want low hassle on your way home, this is a great choice. One of the confusing things here though is that this is a Homewood Suites and the H hotel. They are both Hilton properties. The Homewood is on the lower floors, while the H hotel is on the upper floors and has it's own roof patio. The hotel is very modern looking and all the staff was extremely friendly. Pros: 1) Super close to the airport 2) Modern and clean 3) Room key needed for elevator (secure) 4) Free hot breakfast (just okay, but free and plentiful) 5) 24 hour pantry with large selection of items: food, alcohol, toiletries, souvenirs 6) Restaurant and bar with reasonable hours 7) Room service 8) Hannah the robot (super cool robot that can deliver certain food to the room - my daughter loved this) 9) Coffee shop off lobby Cons: 1) $44 for parking (unlimited in and out); You can also use Joe's parking (same garage) but they charge $17 per exit. I recommend just doing it through the hotel. 2) Breakfast and pool are on a floor other than the lobby, which was kind of awkward. I can't remember with floor, but it was 4 or 5 I believe. 3) Loved having a free breakfast, but I didn't care for the eggs, they were kind of watery. We used points when we stayed but the rate seems to go between $160-$190ish a night, not including taxes and $44 daily parking. I would stay here again, but not regularly, only based on the overall price/taxes and parking. If you're willing to go about 9-10 miles out, you can do a lot better and free parking. Still, a great stay and wonderful staff.

It was my first time at a Homewood Suites. And I had no idea they were associated with Hilton. It was a very pleasant stay. I had a 1-king bed studio. It was very spacious and had a small kitchen inside which was super nice. I wish I could have made more use out of it. The bathroom was pretty nice too, large and spacious and clean. The room itself was ginormous with high ceilings. And a large TV. I would definitely stay here again. I loved the gym and the terrace on the rooftop. Had nice views of the city and airport. Also free breakfast in the morning:-) Now for the downfalls: pool is super small and no hot tub, and lastly, I felt the walls were thin, we constantly heard our neighbors. And the room had doors to both neighboring rooms. The room itself is a good value assuming you don't need to pay for parking. Self parking is $40. Ridiculous, but not unheard of. In all great value hotel, I enjoyed my stay. I would definitely recommend and stay again. No car next time!

This Experience was terrible, they had originally told us to check in at 2:30 and told us to come back at 5:00 and once we came back we had arrived to the news that our room had been given away to another customer. they refused to assist in our situation and insisting us to exit the building with no other place to stay. overall i would suggest to not stay at this hotel, they are unreliable and the people at the front desk are very rude and disrespectful.

I loved the stay what a great and peaceful location it was modern and I like the updated room. Thank you for your comfy location. But one thing!! it is very very close to the airport. If you don't pay attention you will easily pass it up and have a heck of a time trying to get back around. There's noooo baggage claim, have to carry your own bags and parking is not close to the door. Have to pay for parking $$$. But once you get comfortable it's a great stay. They offer free breakfast in the morning from 6am to 10am I love that.

We took a room overnight in order to catch a plane to Israel the morning. The room was spacious & very clean. We were also able to park our vehicle there & take a hotel shuttle for our departure, which was a blessing. I would be remiss not to mention how well we were treated even for just one night. Entering the hotel, we were greeted by a very nice woman who was a manager ( I wish I knew her name). Upon entrance, we were given a royal welcome and helped by two wonderful young ladies at the front desk, Yasmin Gomez & Kimberly Gomez. They both made us feel welcome and answered our questions. Being new to the area, we had many. Kimberly & Yasmine greeted and welcomed us and other guests with sincere smiles. Both this young ladies and the welcoming manager manager are assets to Homewood Suites. We will be back because of the best treatment one can ask for. All good or bad starts from the top. Have to give credit to management. Thank you, Homewood Suites. Thank you, Yasmin & Kimberly.

We stayed here for only one night last month and I have to say, I'd definitely stay again if we were in the area. Normally, we stay near Anaheim for the theme parks but since we were flying out from LAX, we just need a quick overnighter. Front desk was helpful and it's about less than 10 mins away from LAX. We booked a king suite and the room was huge!! The suite included a sofa, coffee table, separate bathroom, and a kitchen area. I think this hotel maybe have been remodeled recently because the decor was modern and updated and it was super clean. The only downside is, that you can hear the planes overhead sometimes but if you don't mind it, I'd definitely recommend staying here!

This hotel was confusing from the beginning to the end . I missed the sign twice and had to circle around . The hotel uses JOES lot next to the apparent lot. Joe's lot is sort of dingy and dirty. The complementary breakfast was confusing. The desk told us to order with our room no . Ordering would have been via an app, and the menu was pricy We hose the grab n go that was a soggy bag with two boiled eggs , a small bagel , some Philadelphia cream cheese , several oz of yogurt, and some rancid coffee The intent must have been to take it back to the room to eat with decent coffee and utinsils with a paper towel napkin The room insulation let lots of LAX and motorcycle noise in. Hilton should not have their name on this site Ben J San diego this

I was so impressed by the lobby, and beautiful elevators. Then I enter my room and it was not cleaned even though the cleaning lady sealed the door as if it were disinfected. I knew because someone left change on the leather chair, my glass looked like it was used. They changed our room and that room had the wallpaper peeling off the walls, a dingy tub, and they had to send maintenance up because the heat wasn't working so all night cold air until 2am. Hilton you can not blame covid for outdated peeling wallpaper or people that don't cleaning properly and when I called downstairs to two rude women that answered the phone. Marriot is the place to be great rooms, dining, pleasant ppl, cleanliness and heat that works.

Stayed here for 9 days after surgery. Good service, nice room and good breakfast. Close to many shops, pharmacies and Costco,

This hotel is disappointing. So I live in la but my condo got flooded when I was on vacation and needed repairs so insurance put me up here and wow what a disappointment. First of all the carpets are ripped old dirty and the air conditioning vent was literally covered in dust when they changed my filter since my allergies have been having a field day here. One of the house keepers always has an attitude and the girls at the front desk one with black hair and a blonde strip and the other one blonde are always rude. The head manager lupe definitely has an attitude. They have 3-4 washing machines yet only one that is actually functioning since the rest are out of order. It took over an hour for someone to help me fix my coffee machine like what you send people who don't know how it works what the heck. This hotel isn't worth the money. I waited almost an hour for extra cups to be given one covered in Carmel gross . Everything about this stay has been disappointing. The room has triggered every allergy imaginable for me. Also yes the other reviews are correct the shower head is terrible it needs replacing. And they are correct the service is rude only a handful of decent staff. Also worth noting when i checked in to my supposed ready room the clock had the wrong time and the main kitchen light bulb was dead and not working as was one of the bedside lamps. If this is the hilton standard then that's very disappointing. Hoping my insurance will get me better housing asap . Never again... also found a roach in my room.

I must say I was disappointed with my short stay here. Maybe my expectations were too high, or I thought the customer service would match the beautiful property here...either way, I was wrong. Yes, it's a nice & new hotel located close to LAX. The room was spacious and modern, which I appreciated. It seemed to be clean. They have a fancy elevator where you swipe your card outside and press the floor there so there are no buttons inside the elevator. There is even a robot butler. All great! Where this property falls short is it's service. First of all, I booked this hotel on Expedia, and those pictures are completely inaccurate. They make it seem as if your room looks directly at the runway, which is not the case. I called the hotel about a week or two before my stay, and the lady on the phone said there would be some partial view rooms. Well, when we arrived, I found out that the Homewood Suites is only located on the lower floors of the building, and the H Hotel occupies the upper floors. The front desk agent moved us from floor 2 to 5, but it was still a view of the parking garage. Big bummer. Housekeeping rang our doorbell before 8:30 to clean our room. We were still sleeping. But good thing she woke us up because the "complimentary" breakfast ends at 9 on the dot. My husband and I went down around 8:45 and the guy working told me to get all I wanted now because he would take it away right at 9. And boy did he. Not only did they start taking away pans full of food, but they even turned off all the tvs and the background music. The coffee even ran out before 9 and of course it was not refilled. Then we watched families and couples get turned away left and right because breakfast was over. I'm taking people walking in at 9:05 or 9:10...they could have eaten what was left on the trays. This should be run like a restaurant. Stop serving at 9, but at least let people finish their breakfast in peace. Save some coffee for the stragglers. It was just really rude. And, this is a hotel near the airport. Maybe serve breakfast until 10 or 10:30? They still do not have their liquor license. The H hotel has a nice rooftop area, but apparently it's only for H hotel guests, not for Homewood Suites guests. The front desk agent did give us a card to check out the observation deck, but it is completely outside and it was cold and windy...so it didn't really do us much good. Yes...the hotel is new and shiny, but their customer service is lacking. It's a shame because it is a beautiful building. I hope it improves!

Confirmation #85144607 Stay between 3 days from Nov 22, to Nov 25, 2022 1) Card Keys didn't work, ended up with 3 keys: an elevator key, a room key, and a rooftop key. 2) Have to wait for "technician" to access the room even with "room key" 3) the incorrect price was charged; reservation price was $655.63, appeared on credit card was $692.93 4) contacted both the hotel and 800-number, yield no result. 4) breakfast -- subpar at best plus: Front desk at the check-in was apologetic and friendly.

Brand new hotel that was renovated about 2 months ago (previously an office building). High ceilings, everything is brand new, large TV's in the suites. You could definitely have an extended stay here. Plenty of living space and decent kitchen. The Hannah Butler was by far the coolest thing. I called down to the front desk and asked for a Diet Coke. About 5 minutes later, a robot shows up at my door delivering the Diet Coke. It's a very new age hotel even down to the elevator systems. If you have an early flight out of LAX, I'd highly recommend this hotel. We were able to walk to Terminal 2/3 in about 10-15 minutes max.

Checked in after a long flight. Found a room that was not only not COVID cleaned, but underwear on the floor and curtains pulled up over a lamp. Clearly not cleaned and Inspected. Makes me worried about the room that they put me in. No apologies from front staff... just asked for pictures to be sent so that housekeeping will be notified. Umm, how about... even a hint of "that should not have happened", "we understand how concerning these findings are in this age". Just "we will find you a new room". Have been a gold loyalty member for years, makes me question whether to shift to Marriott.

We stayed herelast night to be closer to my daughter's dance competition. What an unexpected surprise it was, as I assumed this hotel near LAX would be "older"..... I couldn't have been more wrong! The hotel is clean, modern and very nicely appointed throughout. Our rooms have a contemporary flavor; they are ample and very comfortable, especially the beds. Breakfast included eggs, sausage and biscuits n gravy in addition to the standard continental fare. The food was very good and the coffee was great. Even the elevators are super fast. Just swipe your room key and press a floor on the display. Bing! Elevator is open in an instant! Parking in the structure qas simple and stress-free. Just swipe your room key as you enter and exit the structure. Finding a parking spot was easy, as we were in and out 3 times yesterday. The staff are well-trained and treat customers right. They allowed us to check in 2 hours early as well. Very kind of them! I highly recommend this hotel if you're planning to stay in this area. Such an outstanding surprise and a great value for the cost.

Discrimination Hi all, I was super excited to stay in this nice hotel that my partners dad got for us for the night. His dad not only being a paying customer but a diamond member of Hilton hotels. I dropped my partner off to check in and I unload bags. After noticing it had been at least 20 minutes I went in there to check on him. As I walked up to the counter I felt a very aggressive, discriminating and secretive vibe. Mind you my partner checked in with a government issued paper ID. What they told him in advance was that his ID wasn't valid, and if he had a friend with a card ID then they could check in. Which is weird, they were more trusting of a random person who could have been anyone instead of him who was standing in front of them. So, I walked in, said I have my ID and credit card for the security deposit, (FYI it's $300). The gentleman, Jose who was on shift Saturday around 8 pm supposedly helping my partner, was communicating very secretively on walkie-talkie to someone in the back. I could feel Jose didn't trust my partner and was checking his identification in the back, felt like I walked into a police station which made me feel WHACK! Even suckier part is my partner is black, and I mixed with white. When I showed my ID and credit card I felt like I was using my white privilege to check into a hotel that was already PAID for that my black partner wasn't allowed the privilege of checking into. Like what?? So I'm now checking in, but the vibe didn't change, I just felt this Jose mans judging me cause I didn't show up in balenciaga's. It's like the staff only grants you a specific amount of customer service depending on who they deem worthy of decent service. Ive worked in customer service for years and yes you get hard customers but it's not hard to be nice. Anyway, there are certain services reserved only for those on floors like 10 and up and they make it very clear if you aren't part of that special club, they reminded us like 3 times. If you aren't on those 2 floors you didn't get access to the roof view or the workout room. (For as exclusive as they act you'd think the secret places would be cool, roof is not that cool.) On top of that, when we checked in. I explicitly said we will not be doing the $44 daily parking they offer. Guess who was charged for the $44 parking, my partners dad, who is now brought into the situation for no reason. Upon checking out, I told them that we were charged. Again, with a very judging vibe was told that it was requested when we check in. All I have to say is, JOSE YOU SUCK. They acted like they were doing us a favor by refunding us. Last thing, my partner went to have a personal, calm conversation with the manager, Annie Saville. After explaining how he felt we were not offered any compensation, she said we were refunded for the parking and that was our compensation. Excuse me, I explicitly asked to not be charged for parking. I've been in customer service long enough to know that managers know exactly how their business is being ran. Managers train their employees, tell them who to give special treatment to and who not to. She was very consoling, kind to my partner and listened to him. But the managers are last in line to fix a situation so she has to be nice. After hearing what she told my partner it was very clear that she didn't care and was just trying to diffuse the situation. Overall, my experience here was bad. Although being a diamond member, a combination of being a young adult, my partner being black and not being dressed a certain way gave us a demeaning response from the employees at this Hilton location

*DO NOT STAY HERE* I don't ever leave reviews but I felt the need to do so with this one. Before booking a hotel, I always go to yelp for reviews, photos, etc. When I came across this hotel it looked brand new, clean, spacious and the location was great being that we'd be right next to LAX with a flight scheduled for 7am. Everything went great, we only stayed one night. However, the next morning I woke up to bites all over and I couldn't stop scratching. By the time I returned home I was covered in welts.... I had been bitten by BED BUGS! I reached out to the hotel to let them know, someone at the front desk sent me an email asking for pictures, doctors notes, etc. & when I sent it over they said that someone from management will be contacting me in a few days. I haven't heard anything back yet, so I'm still awaiting to hear how they'll address the situation.but my experience these past few days have been horrific to say the least. I am covered from head to toe, even on my face, with bed bug bites! DO NOT STAY AT THIS HOTEL!!!!

They made a bad night good... see previous review on the Ramada. The customer service was great, the food was delicious that was the best burger! The rooms! The rooms were so nice and the upgraded us for free.. Convenient location to everything ... this will be the only place I book for now on when I come to LA

I was really happy with this hotel. The rooms are massive - mine came with a full kitchen, bedroom/lounge area and large bathroom. It was very comfortable to come back to after long days. The bed and and room temperature were comfortable and the room was clean. They offer a nice free breakfast which included eggs, bacon, waffles, cereals, fruit, yogurt, misc. bread pastries and more. It was a robust offering. Additionally, upon check in I received a voucher for a free cocktail and appetizer in the hotel restaurant. The hotel is near LAX and offers a free shuttle every 20-30 minutes. With the location near LAX Homewood created an area called the Overlook on the 12th floor that offered amazing views of the LA area, including downtown or you could watch the massive planes coming and going. The Overlook had nice lounge chairs and bar top tables and chairs to relax and take everything in. My only reason for knocking it a star was soundproofing, surprisingly, I did not hear the planes, but could hear the room next to me and some traffic below.

Hilton Diamond member here...I stayed here for 9 nights. During the first night I found that there was construction happening outside ALL night long. I called the front desk to inquire about this and they said they couldn't help. So at 2 am I called the county to make a noise complaint. They told me that they were authorized to conduct large scale excavation and jackhammering construction ALL through the night. The hotel doesn't advertise that there is construction however and will force you to stay there if you get a non-refundable rate. Since I didn't discover this till the first night I was stuck not sleeping. SO many other Hilton options available. Don't choose this place for the next year or two until construction is done. Additionally the room thermostat doesn't work and you only get place settings for two even if you stay in a six person suite. The shower heads need cleaning as the water just randomly sprays or doesn't spray at all. The internet went out for a whole day. Basically for the first two nights I stayed there it was like a downtown motel that should have cost $50 vs. $200. One of the worst Hilton's I have every stayed in BOTTOM LINE. To be honest... I did make a complaint with Hilton and was granted a one night certificate to stay here again. Which... come on let be real. I won't. Two days of NO sleep and feeling jack hammer vibrations to be offered to come back?

The only reason why they're not getting 5 stars is because of the cost and their bar doesn't serve alcohol. What?! (Don't have the alcohol license yet) When you think of Homewood suites you don't think cool lobby vibe. But really nice brand new decor with a lounge-like setting. When I entered the room I pleasantly surprised - one of the nicer hotel rooms I've been in a while- and from a Homewood suites? who knew?! I'm only in for a day but I could hang here a bit. Full kitchen outfitted with a keurig machine, living room and big bathroom. Huge windows across one wall but unfortunately I had stunning view of the parking garage so I had to close the curtains. Full room service - so I got my coffee delivered from coffee bean and teal leaf at 5:30 am. So nice!

I pulled this folded blanket out from the top of the closet and it was soiled with feces. I called the front desk and told them my what happen, they only offered late checkout. I called back and asked for corporate's number they hung up in my face. I went down to the front desk, they ONLY gave me 20% of a dirty room and free parking. I'm not satisfied!!

This is a great hotel, right next to LAX. The rooms are beautiful large suites. Very clean, no complaints except for the loud party next to us until 2am. Breakfast was good as well. We really enjoyed our stay and would return if we need a place to stay in the area again.

This is a really great place to stay! The rooms are super clean and spacious. Very close to LAX, Venice Beach and West Hollywood. Price varies the stay includes breakfast. Stylish, wood definitely recommend for families.

I don't recommend anyone to come here! Me and my fiancé stayed one night, and I woke up too a bed bug right next to my face, they only offered us too waive our parking fee, which we should gotten a full refund, very unprofessional and we'll never come back, I recommend if anyone wants to stay here check the beds so you won't freak out bring bed bugs back home with you

Hello! My family and I recently had a two week visit at your location. I wanted submit a few suggestions regarding our stay. Room Service We had room services come into our room on several occasions to clean our room. I would suggest that each time they provide the same service to the room each visit. There were days where we did not receive the same number of face towels, hand towels or body towels. Days were we only receive one of the three. The kitchen was never stocked with dish towels or cleaning rags. The room only smelled fresh as if the floors had been moped ONCE! Suggestion to provide a custom check list for each room service. Storage Space The space did not provide enough storage for our clothes; the room can accommodate up to 6 people. The drawers and space only could accommodate one person, leaving the remaining guess living out of suitcases. Amenities Clearly communicate that the space does NOT have an OVEN; inform guest that there is not a Jacuzzi on site and a small outdoor swimming pool. Also, the price of washing and dryer is a bit extreme considering the room rates. The roof top should offer an option for soft music or some type of dinning services. Otherwise, this is a wasted space. The gym was just "okay" the Curio gym was much better offering a few. Parking Parking at the facility was challenging with multiple businesses operating at this location (Joes shuttle, Midway, etc.) Breakfast Increase your options for breakfast; I was very displeased with this as we typically visit Embassy Suites and the breakfast change daily, it is fresh and always a great addition. The breakfast here at Homewood, the meat was rarely cooked to a brown perfection, bacon was greasy, never crispy, bread was stale and eggs sometimes watery. Employees All your employees were very, very helpful and pleasant. Veronica was extremely helpful and so was Jose. Elevator The outside elevator was the absolute worse! If I judged by the appearance of it, I would have left before entering the building. Very old smelled like urine; dated and just a mess in comparison to the actual hotel. The cost of our stay was not equal to what I thought I was paying for; the pay should have been less. I've had better considering what we paid for the two week stay here at Homewood; more than likely we will not return to Homewood Suites, but continue vacationing at Embassy's. I would only suggest short stays at this Homewood Suite facility our kids did not enjoy the stay for the small outdoor pool and we did not find the price equivalent to what was offered. Small gym, small pool, no privacy in the rooms, sub-par breakfast, so/so kitchen....but very pretty and hotel. If you like pretty then this can be a great place for you. Having a Kurig in the kitchen was nice for coffee drinkers. Thank you for this opportunity to share and hopefully this information was helpful.

Service is terrible. Unfriendly. Ordered food from restaurant and the order was short 3 main items. No apology. Front desk staff have poor customer service. Room had trash in it and room service dishes at the door. 0 stars

I'm pleasantly surprised. For a hotel this close to LAX, I was expecting it to be a dump. My room number 410 is very nice. It's very roomy, plenty of room to spread out, with a sofa and full kitchenette and very large bathroom. The shower is a very large walk-in shower and the vanity has enough room for two or three people to stand at one time. The kitchenette is well equipped. The bed is a little lumpy but not too bad. The pillows are nice. The garage parking Is not too inconvenient. Overall, A good place to stay for a couple of nights if you need to be near LAX.

Horrible experience, me and my girlfriend had a 2 night free stay voucher and booked our reservation more than a month in advance spoke to a guy on the phone and confirmed that all we had to do was bring in the voucher we drove all the way from SF to be told that they can't except it that we had to talk to someone and at the hotel which we did on top of that we couldn't cancel so I would have been stuck paying for two nights so I changed to a one night stay and see if they could honor it the next two days they did not as well as they said they would waive my valet fee for inconvenience didn't do that either and put the cherry on top charged my card TWICE and told me to wait 5 days to get the money back while I'm on vacation terrible customer service being rude to us at the front desk Eduardo wouldn't recommend to any friends or family

Very clean, comfortable and professional in a crisp modern atmosphere.....so modern in fact, when the elevator opened, there was a "robot concierge" hanging out. Seriously! It was amazing! The elevator is programmed by touch pad on the Outside of the elevators, versus pushing buttons on the inside. The ladies at check-in were sweet with smiles on their faces and you receive a courtesy bag with bottled water. They have an amenities shop, pool, suites with kitchens (as in our room 601, which by the way is a corner room sharing wall with elevator, 1 king room with with separate by a door from living room/sitting area and kitchen where there's a sofa/queen bed pull-out. Sometimes we heard chairs moving around upstairs, the screeching/scraping sound on a solid floor, and some noise from elevator, but it wasn't obnoxious. (The chair screeching came from the upstairs room and their kitchen chairs.) No bar or snacks in our room, but plenty of food and snacks in lobby and coffee shop. They do offer room service. Car rental is conveniently located to the left of hotel entrance, 50 feet away.

Amazing hotel. Comfy bed nice decor and nice hot shower. We could not ask for a better stay everyone was friendly and they graciously allowed us to check in a little early. Would stay there again.

If I could give this place a 0 star rating I definitely would. My sons chain was left in the bed we went back to get it & it was gone. Talked to a general manager Steve & he was a complete jerk. Shame on the lady who cleaned my room & stole my sons chain. I hope your hands fall off. You never steal from a child. We contacted our lawyer & things will be handled. Never stay here, The workers are piece of shit. & General Manger needs better training. I will be contacting corporate when I get home.

This hotel exceeds my expectations! Kind and thought staff, gorgeous rooms with great accommodations

After a two week retreat sleeping on a cot I knew I would want a hot bath and a glass of wine. Sadly, I couldn't have either at Homewood Suites. Not a mini bar, a lobby bar or even a restaurant bar. I knew the bathtub was hit or miss in a hotel but who doesn't have a bar? What shocked me the most was that there wasn't even a bottle of water in my room. Almost as by irony, I was charged for water at checkout (I had to go to the lobby to fill my Camp bottle so...?) I will not be staying here again, despite the cozy bed.

Th first night i had some bug bites. I believe it's not from the bed but from the throw pillow that was at the sofa. The second night it was gone. Sam at the reception was very helpful and very accommodating. He ensured that we have a great stay. Jen at the breakfast area was also very warming and helpful. Kudos to both of them! Overall our stay was good. We would be back.

Miguel C. was so helpful and kind. I had a major delay on my arrival and was unable to check in on time but Miguel was able to accommodate me and my girlfriend in a timely and professional manner at the inconvenient hour of 3:30am. Thank you so much Miguel! Will definitely be coming back and will definitely be ON TIME. Again, Thank you

This hotel was not at all what I expected. Due to bad weather my flight was cancelled and I had to stay in LA overnight. I had a room reserved at Homewood Suites by Hilton and I literally did not expect what I experienced. The hotel is very well designed, very modern, and very nicely decorated. The young lady at the service counter was very nice and quickly checked me into my room. When I took the elevator up to my room I noticed that modern technology is a primary focus at this hotel. Instead of the typical elevator button you actually select your floor from the lobby which take you up to your room. The studio suite includes a small kitchen and king sized bed which seems very spacious with high ceilings. I was hungry so I went to visit the Waypoint Kitchen restaurant inside of the hotel. They use iPads as menus which you use to view, order and pay for your food. The restaurant staff was extremely friendly and the food was surprisingly delicious. Especially Joseph Rodriguez who walked me through the iPad prompts and helped me with ordering my food. This was my first time staying here and I was impressed with how elegant this hotel is. It made a rough day missing my flight back home so much better. I will definitely be considering Homewood Suites in my future business trips. One last note - there is a robot butler named Hannah that you can request to deliver small items to your room. Just order a towel or Coca Cola from the front desk and ask for Hannah to deliver it. 5 star experience for sure.

The staff is rude and condescending all the time. They treat their diamond members like trash. This is by far the worst customer service from a hotel I have ever had while on a travel assignment.

Great place but not worth it they over charge for parking and charged me $88 just for parking. Don't stay at Homewood ever. You will be disappointed.

Never stay here . They charge you smoking fees for throwing tobacco products in the trash can where they belong . There was absolutely no smoking in the room . I literally slept there for a few hours and checked out . Few days later I get a $250 charge to my account for smoking . Scammers , Rip off , rude ! Worst customer service I've ever experienced in the Hotel industry.

Beautiful and comfortable. Far exceeded my expectations. We stayed in the King Suite. We were able to maintain groceries in the fridge (which was about the same size as our home fridge) and able to cook with the two available stove tops so we did not have to go out for breakfast/lunch/dinner every day. The suite includes pots and pans along with silverware and cups/plates for our use. The bathroom was huge and modernized (really the whole suite was). We had absolutely no issues with either the customer service nor the suite itself. Delicious in-hotel restaurant where we had a full course dinner in our hotel room where they delivered to our suite. LA did not meet our expectations but the hotel definitely made the experience so much better knowing at the end of every day we were going back to such a nice and comfortable place to spend the night and most of the morning in. We did not get a chance to use the fitness room but we did go take a look into the room and it is very clean with a good variety of equipment to use being away from the home gym. There is a laundry on site on the fourth floor (right across the gym) for $2.00 for each wash and then another $2.00 to dry. Parking is not included in the total price of the hotel but it is not a high daily fee considering the parking structure is right next to the hotel (it is not connected directly to the hotel) they do have Valet available as well for a higher fee. The hotel is located conveniently next to many stores (shopping and grocery) I would not say walking distance but certainly a four minute or less of a drive. If I make another trip to LA, I am checking back into this hotel without a doubt. I definitely don't need to give another location a look when this one fit and exceeded all our needs.