Homewood Suites by Hilton New Orleans

This hotel is great!!! The staff is dedicated, attentive, and professional. We stayed five nights and everything was just as expected, if not more. The breakfast is the best, each day we had a different variety of fresh cooked breakfast foods, they accommodated those that do not eat red meat, vegetarians and picky eaters. The happy hour was better than any hotel happy hour I have attended for free. The wine was delicious and the snacks were just right. Our rooms were clean, and comfortable.

I had the pleasure of staying at Homewood Suites in New Orleans while in town for a wedding, and I must say, this hotel exceeded all expectations. Many of the wedding guests stayed here, and we were all impressed by the consistent quality of service. The staff was incredibly friendly, professional, and accommodating throughout our stay. The rooms were spacious, well-appointed, and exceptionally comfortable, a true retreat after long days of celebration and sightseeing. One major highlight was the complimentary breakfast. Not only was it plentiful and fresh, but it also included thoughtful options for guests with dietary restrictions. As someone who doesn’t eat beef or pork, I was thrilled to find turkey sausage available, a rarity that made me feel considered and cared for. There were also plenty of vegan choices, which added even more value. The entire building felt secure, and the location made it easy to explore the city while still enjoying peace and quiet at night. This property is a shining example of how to deliver hospitality that’s both inclusive and high-quality. I would absolutely stay here again and recommend it to others, especially for group travel or events.

This is by far one of the best Hiltons we’ve been too! The location was in the perfect spot. Within walking distance to a lot of great places, restaurants and even the Cesar’s casino. Our room was very clean, the water pressure for the showers were great, the rooms were very spacious, the balcony was awesome, and breakfast was good as well. Overall wonderful trip with my family.

The best part of this hotel is the service. All of the staff are wonderful. They are attentive, kind and so welcoming. The location is excellent for being able to get to everything. The breakfast buffet has many options. It is in walking distance to Bourbon St, Canal St, the Casino and Convention Center, and the Superdome. Will definitely return again.

⭐️⭐️⭐️⭐️⭐️|I had a fantastic stay at Homewood Suites located at 901 Poydras Street in New Orleans. From the moment I arrived, the experience was smooth, welcoming, and truly enjoyable.||A special shoutout goes to Jakira, who went above and beyond to make my stay exceptional. Her warmth, professionalism, and friendly attitude made me feel right at home. It’s rare to come across someone who genuinely cares about guest comfort the way she does—she is truly a gem!||The hotel itself was clean, spacious, and well-equipped with everything I needed. My room was comfortable and quiet, and the location was perfect—close to great restaurants, local attractions, and the heart of the city.||The complimentary breakfast, evening socials, and overall hospitality made the stay even more memorable.||Thank you, Homewood Suites, and especially Jakira, for making this a trip to remember. I will definitely be back!

I am a Hilton Diamond member and spend about 300 days a year in Hilton properties for work. During my current stay, I realized late at night that I had forgotten my toothbrush and toothpaste. I went to the reception to ask if they had one available, as most Hilton hotels do for their guests. The receptionist, named Lenette, was extremely rude and spoke to me in a very aggressive tone, insisting that I had to purchase one for $6. It’s not about the price – it’s about the way she handled the situation. Given my loyalty and the amount of time I spend in Hilton hotels every year, I expected more courtesy, flexibility, and willingness to help. This is not the level of service I am used to from Hilton, and it left me genuinely disappointed.

Miss Lenette was amazing and made our whole trip. We went to the lobby multiple times overnight and she was always amazing and so welcoming. We had such good conversations and she gave great recommendations of things to do. The whole trip was made by her being so great with all of our interactions. I will come back specifically because of her working here.

Hotel was clean & smelled very nice. It's located in a great area with restaurants & shops within walking distance. The rooms were clean & spacious, first time in a hotel where you could open the windows. The staff was friendly & helpful. The breakfast decent. We would stay here again.

We had to relocate here because the area where we live in Marin lost power and there was no ETA for restoration. This place is cool, feels old but was quiet and comfortable. We got a two bedroom suite which was big enough for our needs. The staff was friendly and helpful.

We stayed over for 5 days on our 1st trip to NOLA. We slept like babies on the comfortable bed, room was clean, & we had close access to great restaurants & shopping. The staff was more than accommodating to our requests for more coffee, extra towels & toiletries during our stay. The standout employee was Charles Waiswa, who was warm & friendly each time we came through the door after being out all day. He always asked how our day was, & if we were enjoying the city. What a wonderful 1st time in NOLA! Looking forward to coming back.

This was a lovely hotel! Main floor is under some remodeling so front desk are at tables. Valets are pretty pushy with needing to get their service . There is no free parking at this hotel. You will need to budget in paying for parking. You can pay for valet or there is a parking garage right next door Front desk staff was okay. Our room was amazing!!! Absolutely loved the room!!! The fitness center was also very nice. I posted some pictures. 3 treadmills, an elliptical, a bike, yoga mats, weights, weighted balls. It was a 10-15 minute walk to the french quarter but at least you can avoid some of the noise this way and get a quieter stay.

Worst place ever. Was there for my fiancés 30th birthday. We got there and asked about where the valet parking was and if they had any break ins. They said no not even one and that they are very safe. Paying 50$ for valet parking I thought it was be safe. Wrong. My car almost got stolen and back right window is completely shattered. Hilton did absolutely nothing. The first front lady said she would call her manager and see what they can do and would give us a call back. They never did. Going to try calling them again to see if they will do anything. The manager of the valet area said he would drop the 50$ a night so that was nice. I'm just honestly shocked because the hotel looked so nice and isn't cheap. I thought it would've been nicer and safer. Be careful if you choose to stay here.

My stay here was amazing nothing bad to say at all. The customer service lady at the front was such a sweetheart. She made my so comfortable. It was my birthday and I'm not from Greenville and I booked the wrong hotel online but she assured me that my stay would be top-tier and it was. The breakfast was incredible and the even had a little min golf in the bad. Definitely a fun time. Thanks again.

Good hotel. Great location. About a 10 minute walk to bourbon st. Staff was very friendly. Rooms are just slightly outdated nonetheless it was a very big room. We had a kitchenette and a balcony. Housekeeping was very kind as we left them a generous tip. Highly recommend staying here. Great experience

I want to start by saying I have stayed at this hotel multiple times and this time will absolutely be my last time staying here. I'm not sure if there is new management here or what, but my experience here may have ruined my whole Hilton Honors loyalty. Everything about this was awful, from the way they didn't help people find a cart for their luggage, to the breakfast being worse than a low range motel. And the cherry on the cake being locking my husband out of the hotel making him sit outside until I came down at 3:40 in the morning to let him in after yelling at me on the phone that he wasn't on the registration (which was not an option to do on the app by the way) insists I come down right away to get him. Responds to me rudely in the app when I requested to speak to a manager in the morning. Even though he was in the digital key showed her his id where I had added him and all of the proof. They still chose to rudely call and yell at me in the phone. When speaking with the manager Tanya the next day. She offered no real apologies and just said they'd be retraining her staff member because that is not how it was supposed to be handled. The only resolution she gave was providing us hard copy Keys and adding his name to the reservation. Followed up with a text asking us how our stay was... like not good Tanya not good at all. While this was by far the worst. We were treated rudely they whole time. We came down for breakfast the second day at 10 and found out that it was closed which is fine but I mentioned and showed staff that the internet had it listed to 11. She looked and just was like well your internet is wrong.... Okie dokie.. so the next day we got up early for breakfast. To get there and discover they were out of omelets didn't even have a waffle or pancake maker the hash browns were unsalted and cheap and the sausage was over cooked and terrible. So don't book for the breakfast because definitely not worth it. Also... if you are going to stay there... though strongly don't recommend it, make sure to put your do not disturb outside of your door or you will be awakened by cleaning services banging on the door at 8:45 in the morning. Over and over again after they try to enter a room where the bar is over. Which obviously means we don't want cleaning at that moment. We also discovered that for the TVs the guides didn't work because the date was set as March 23,2021 and there was no way to change it.. so no guide no casting services and no way to tell what we were watching. All the way around it was my worst stay here and the only reason I booked here was prior good experiences but it will not be happening again. Also l, while I was there I watched people search for carts to carry their luggage up while staff just stood there with deer in the headlights looks letting their guests struggle. The best part of my stay was the valet staff. They were wonderful. But every other aspect was not worth $330 a night... book at the super 8 it will be better for your wallet and your stress level and they have waffles

I had a great experience here. I love the tiny apartment feel of the rooms. Was visiting for my daughter's bachelorette. The valets were wonderful all 20 times I needed my car! Ha I only had one issue where the drapes in the actual bedroom are not made to close completely. I'm baffled by this!? It was so bright in the mornings! Otherwise, breakfast area was clean and well stocked. Water, both citrus and plain was always available in lobby! Also, people coming from the pool, would leave water on the slippery tiles going to the elevator, and I almost slipped more than once

Valets stole my full tank of gas. Nice, right? Towels and toilet paper thin. Sheets didn't fit the bed. Wouldn't stay here again.

It's OK. It is a more of a Central Hotel than the French Quarter - don't get this one confused with the one at Rampart like I did! The rooms are big but a bit dated (old sofa, small TV, noisy A/C). There are some design/amenity flaws that are OK but a bit annoying - only 2 elevators so expect to wait, in my suite the bathroom door swung open and blocked the shower but at least there was a separate room for shower/toilet from sink/closet. The bed was comfortable, good water pressure. Breakfast was free but very basic and taken down by 9 on weekdays and 10 on weekends.

I've come here for a few years now only because my dad is loyal to Hilton hotels and a creature of habit. And the staff is consistently not friendly here (minus the occasional cheery ones like previously mentioned) Like ever. Check in sounds like an interrogation lol rooms are subpar with cleanliness. The only plus is that the hotel is being renovated so it's less grimy these days (last time I found a sock in my bed sheets that wasn't mine )with a few updates. I do like the updates but the customer service is... no smiles allowed?

Check in went great. However the power sockets in room 704 by the bed didn't work. Also Valet is wrecked my vehicle. Evolution guest and services LLC. Is the name of the 3rd party valet which the hotel charges on your folio yet they have no liability for their actions. Insist on a police report. Take pictures of your vehicle and valet before they drive off. Also be aware they turn off dash cameras before they move your vehicle to cover any potential issues.

Walking distance to the French Quarters and most restaurants and attractions in New Orleans. We had a large suite with bay windows overlooking scenic NOLA. Free breakfast makes this a great choice when in the big easy.

We were here on a combination business/pleasure trip. I was the "tag along" so got to spend more time in the hotel. We got to the hotel much earlier than regular check in, but were still able to check in to our room a bit early. The room itself is the usual homewood suite but for New Orleans and others used to a regular "city" sized hotel,it was quite large. The living room area and full kitchen were bigger than the bedroom and had all the amenities of a full kitchen, and living room. The bath was a combo tub/shower. The king-sized bed was comfortable. We like to stay on a high floor but the highest available with our early check in was the fourth floor. That being said, we still had a nice view from our balcony and there wasn't much street noise. My one quibble was the fire alarm that others have mentioned. It went off at 3 am and although it stopped, there never was an "all clear" announcement. We did call down to the front desk before leaving the room and were told all is okay. I should point out that New Orleans is a city in which people party and drink quite a bit ( you'll even encounter loud drunks in the finest of restaurants). We just figured that it was some drunk who rolled in at 3 am and thought it would be funny to pull the alarm. The free breakfast provided was very good. Their grits were excellent. I was disappointed to learn they don't have them everyday (they alternate with oatmeal). And the free beer/wine and snacks provided during the week are always a welcome addition, too. Luckily we were there on a Thursday night and brought a couple sliders back to the room. This was our meal in our room Friday evening after my husband's work day ran too long to go out for dinner. Front desk staff and other staff that we encountered were friendly and efficient. The location of the hotel is convenient (my tour picked up right in front of the hotel). There are some restaurants not far away -- in easy walking distance. The French quarter is an easy uber ride away (if you don't want to walk). So in spite of the inconvenience of being awakened at 3 am (not by choice), I'd still recommend the hotel. And we'd probably stay here again when next in town. Read less

Clean rooms; excellent breakfast; amazing staff. We were able to walk to most places and Uber the others. Will stay next trip to NOLA

First, I'll say that I usually enjoy staying at Homewood Suites. Also, on this same trip, I stayed in several other Hilton-franchise hotels (Hampton Inns), which are probably one notch down the overall ranking of properties (in theory, in terms of price/quality). And, I understand that different states and cities have different Covid-related policies that may affect hotel stays (at this point). That said, here is my review. You should be aware that there are, in fact, 2 Homewood Suites properties within about 4 blocks of each other in this area. So when making a reservation, be careful which one you are choosing. A lady ahead of us at check-in may have been at the wrong property... This hotel is in the business district (about a half mile from I-10), and as such is valet-only parking. They were pretty good at coordinating the traffic flow while allowing you to unload luggage. There is space for maybe 6 - 7 cars in the covered pull-through area. However, the hotel appeared to have only one large luggage cart available. This actually became a bit of a running joke during the trip. We never saw more than one cart at any time, even early in the morning. I cannot understand why this would be the case, but it made unloading more challenging. We emptied the car into a space in the lobby and then made multiple trips to ferry things to the room while someone watched the remaining items (we had some extra luggage as we were helping someone move). The next challenge was towels. We had a party of 3, but only 2 towels when we checked in. We asked about it and they said they were out of them, but would have more in the morning. At breakfast the next day, I asked again and they were still out; they did offer to have some brought to the room, though. True to their word, a staffer did show up about 30 minutes later with towels; she asked for the used towels in return. I then started to put away what she'd brought and realized that we again had only 2 towels! I had to go down the hallway to get her to provide that extra 3rd towel... Breakfast was pretty minimal. There was a lot of variance between hotels and states as to what was provided. Here, you got a bag breakfast with an apple and a packaged muffin; if you were lucky, you might also get a breakfast bar of some sort. That was it. Maybe this was due to local / state restrictions there? They did have coffee in the lobby also. The final minor issue was the clock in our room - it had no display. However, its alarm did function, as that went off about an hour after we arrived. I don't know what it is about Homewood Suites and clocks - a few years ago, they had some model where, if you needed to change the time, they wanted to send a maintenance staffer to do it for you... (?) Aside from the above, I will say that the staff here was uniformly friendly and tried to be helpful. The room itself was quiet and comfortable (we were on an upper floor). The location is pretty central - you can walk to Bourbon Street in about 10 minutes or down to the river and the associated mall-type district in 15 - 20 minutes. Jackson Square is within a 30-minute walk. We could see part of the Superdome from our window, so it was close also. There are a number of restaurants within easy walking distance. We left our car in their garage for our full 36-hour stay. You can also take the streetcar to some of the tourist areas. If I ever return to New Orleans, I might check out the other Homewood Suites for comparison.

Newly remodeled and spacious. The staff was awesome and very attentive and professional the whole 2 months I stayed. Highly recommend for long term stays in New Orleans

My recent stay here is sort of a mixed bag. The rooms were clean, hotel staff attentive, and someone visible at the front entrance at all times. I booked this hotel because it was in an area I considered safe. It very well lit, accessible to attractions, and close to the airport. The reason for the stay was also due to a change in plan for my daughter's bachelorette party. Prior to checking in I called ahead letting them know I wanted to check in as soon as a room was available to decorate and surprise her before checking in. No one explained there would be a charge or that it would be any problems if any items were left in the room. Moments after checking out I received an extra charge on my credit card for $50. When I called the hotel it was explained that the charge was for decor being left in our room. It was further explained that the charge would not be removed nor it is a common practice to make customers aware of this charge even if the hotel knows decor would be used in the rooms. This was so disheartening and may impact future stays with this hotel chain.

I was happy to come to New Orleans & when I checked in all seemed well...then the elevators broke & we had to walk up the stairs to our room...then our room was NOT cleaned, I asked for room service to clean it & the elevators were broke again...got back to the room several hours later & room still not clean & trash was not emptied...this is unacceptable! How do you not clean a room, empty the trash & not provide clean towels? Will not stay there again...Airbnb here I come...done with Hilton!

It was - OK. Not fabulous, not terrible, just OK. Some of the good things: - The breakfast is good, substantial, and comes with the room. - The full size fridge and mini-kitchen is nice. - The beds are comfy and the linens were fresh and clean. - The Front Desk staff were friendly and helpful - The Concierge service was outstanding - worth a full 5 stars. Some of the not so good things: - While the room was clean, the housekeeping was a little haphazard. Items for the coffee were not alway refilled, vacuuming was not very thorough. - The pull out bed was terrible. The mattress was very thin, badly worn and had lots of mysterious stains. - The property overall seems a bit old and worn out. It is definitely in need of an upgrade - There needs to be more outlets for electronics - There was rain leaking in through the windows. They provided a huge blower to help dry the carpet out. All in all, we had a good stay and the location is very convenient to both the French Quarter and the Arts/warehouse district.

Beware for the expensive valet parking fee this is likely what you will receive. Lost my car had to Uber to work after hour delay at 5 am, week later lost my keys again could not find and hour later finally at to Uber. What they call a secure parking lot is an open gate all day long in a poorly light area between buildings two blocks away. Manager solution to the incompetent valet was for me to park and retrieve my own car each am at 5 am and park at 10 pm which are my normal times getting in from the work. Easy hour delay if valet is called to get car. Valets are often smoking and or smell of smoke from illegal type of tobacco. Could be the cause for lost keys and lost cars.

The room was nice and was as advertised. There was a full kitchen which was useful. However, there was construction on the floor above us and we could hear it for the whole week we stayed from 8am-6pm. We could not sleep in any day because we were woken up around 8am from the construction noise. They even worked on Thanksgiving. The trip was not peaceful or enjoyable at all because of the construction. Also, this is the first place I've been to that advertised a continental breakfast and they didn't have pancakes or waffles.

This hotel has a good location, but has fallen into disrepair, poor management and filth. The pool heater was broken in the winter. The Assistsnt manager is rude and unprofessional. Found lots of damage and filth in the room when we checked in. I was also contacted the day prior to arrival stating that this specific hotel changed their policy and I would be charged in full for my reservation the day prior to checking in because they were full. It seemed like they were trying to find people to kick out so they could double book their hotel rooms. I will never stay here again and am reaching out to Hilton Corporate for a refund.

The absolute worst I've stayed in NOLA! 4 days twice a day asked for service. DID NOT HAPPEN!! Window shade broken upon arrival. Spoke to the front desk daily. No shampoo!! Just awful

Older hotel but in great location with friendly staff. Large suite rooms with comfortable beds. Basic breakfast each day. Reasonable price!

I'm going to start off by saying that my expectations for this stay were higher than usual because I've booked with Hilton brands before and they are usually stellar. To start off, something went wrong with my stored credit card. This issue was fixed quickly and friendly. Then we went up to our room. Our keys didn't work nor did the digital key. It took about 20 minutes to get someone to open the door. Once inside, after looking around, we knew we didn't need a new key. We didn't get pictures of the first issues because someone came up right away to try and rectify it. There was a "smear" on the bathroom wall, a "stain" on the couch pillow, and the floors were dirty. While the friendly staff member went to see if there was another cleaned room, we further inspected. I will include those pictures. Full filthy garbage, drawers full of garbage, finger nails, someone's braid.... Things you could not miss had you actually cleaned a room. The AC wasn't working properly and there was garbage under everything like beds and couches. The hotel did clean another room for us. This room was what I expected from Hilton. It was spotless and actually smelled clean. They did do a great job but that took over an hour. The breakfast. If you want to call it that. They gave a white lunch bag with an apple and a nitro grain bar in it. That's it. Not even juice or milk or water. There is a coffee bar with plain cream and sugar. Coffee was ok. This was not made known at booking time that the hot breakfast was not available. And, I could be satisfied had there been some bagels or cereal or some juice. Hilton can definitely do better for their guests. I'm giving two stars for the friendliness of the staff. They really are nice people here. The negative review is because clearly Hilton doesn't value its guests.

Not my favorite hotel! Came here thinking that it was going to be like the other Homewood Suites but was very disappointed! It started out with my son and his family getting a 2 room suite that the AC wasn't working and maintenance couldn't fix so the had to move to another suite...mind you they have 2 kids and a newborn! In this next suite the hot water wasn't working in one of the rooms!‍ Also both suites didn't get housekeeping services! Apparently it's done every 3-4 days!‍ Oh...and the free breakfast...a fruit, packaged muffin and a breakfast bar! Really! There are too many other options in this fun city!!! I hope this helps you make a decision for your accommodations!

I only booked this hotel because it seemed close to many attractions and the French Quarter (which it was) but other than that STAY AWAY. The "breakfast" is a joke. A bag with a muffin and an apple. The rooms really need to be updated, yesterday. The room is straight out of the 1980's. I would urge Hilton to distance itself from this property ASAP. Defiantly not a good value. Skip the "free" breakfast and stay somewhere nicer.

Booked thru hotels.com for a last minute weekend getaway with the family. I like that it's not too far from canal & there are plenty of food options within walking distance. They have an indoor pool, free (hot) breakfast, WiFi, & a store downstairs near check-in. Also have a laundry service, 24h gym, & business area. We booked because we like to have a separate living room when we travel with our son. Room was spacious with a small balcony & a kitchenette. Plenty of available space for a family. TV available in living room & bedroom. Blackout curtains in both rooms. Bed was very comfortable, thankfully! Plenty of linens in room. Shower gets super hot () Everything was clean on arrival. Does show some typical signs of aging, but nothing out of the ordinary for what you would expect from a value hotel. Would've enjoyed some coffee downstairs when I got here but I assure you it is NOT hot 24/7. There were a few flies buzzing around too. No big deal but still. Also a chair on the balcony would be a nice Overall would stay again. If u want late check out call in advance (only til noon).

Upon arrival, the hotel systems were down requiring a few hour wait. They finally started to check people in manually based on when we signed in. When letting them know that I pre-checked in, they still were unable to check us in. They reassigned our room in their manual process. While I feel for the staff, they should have better processes. Otherwise, the room was clean and adequate. I would consider staying here again.

The hotel was nice and all, but we found a bedbug in our room and we had to evacuate immediately, our stuff was almost ruined

I don't recommend. The lobby is nice when you first walk in but our room had a grimy dirty feel. The carpet in particular was pretty disgusting. Housekeeping left us 2 conditioners but no shampoo on multiple days which is indicative of the attention to detail. As a Hilton diamond member, I was supposed to get bottled water and cookies at checkin. It was not offered and I forgot to ask. We were on an alley in room 507 and the garbage man consistently woke us up about 2:30am every morning. While not the hotels fault, you may want to keep in mind when picking your room. Our air conditioner rumbled so loudly one night that I turned off and sweltered a bit because I was afraid that it would explode. It was fixed promptly the next morning but I suspect this is a reoccurring problem. I didn't catch her name but the concierge was very nice. The manager also introduced himself the first day at breakfast and was very very pleasant. I just don't think he has much to work with regarding the run down facilities. Until they tear out their carpets and give the place a major refresh, I would avoid.

In total, New Orleans was a huge disappointment from pre-Covid visits. This hotel was dirty and in disrepair. The only good part was the valet staff, who were very helpful. The bathroom sink drain leaked and there wash cloths full of hair in our bathroom.

We were a little disappointed with this location, overall. We're very loyal to the Hilton brands and especially Homewood Suites. This location looks very nice from the outside and throughout the common areas. The disappointments may seem picky, but took away from the experience that we're accustomed to receiving at Homewood Suites. First, we arrived to find most of our dishes sitting, dirty, in the dishwasher. The doors to the bedroom and bathroom had to be forced to close, and the exhaust fan in the bathroom didn't work. We were out of our room before noon each day, and half of the days we returned to find the room hadn't been cleaned. Each of these items, alone, aren't that big, but they all took from the experience. I still rate it as "ok", but not what we've come to expect better from Homewood Suites

Let me start by saying that I only have 2 negative things to say about this place and it's really just a helpful hint to point out to people booking here, not really negative towards the facility. It's a little old and it shows in some stuff such as the rusted tub drain (pictured), peeling toilet seat and some marks/holes in wallpaper. The AC also shuts off when you are not in the room, so there were times when we would come back and was INCREDIBLY humid inside. That being said, it was cleaned immaculately! We came for a week stay with myself, my husband (that works in NOLA once a Month) and our 3 and 5 year old. We booked a 1 bedroom suite and were upgraded to a 2 bedroom suite at check-in (SWEET)! It was perfect for our family with two separate queen bed rooms, 2 full baths, a kitchenette with full size fridge, microwave and 2 burner stove. The housekeeping staff was fabulous. They never knocked when we had the tag on the door and always came in to freshen up (removed tag) while I was out with the kids. They had hot breakfast every morning (usually some sort of egg product, meat product, waffles or french toast along with juices, cereal, fruit and bagel & toast assortments ) with more fabulous staff. The location is great for business and families alike. There is a Hop On Hop Off tour bus stop 2 blocks from the hotel with many food options. We will definitely stay here again!

From the outside and into the lobby, this hotel is very inviting. I was given a wonderful room on the top floor with balcony and a nice view of the city. I had also requested the high speed internet which I was told didn't exist?? I asked to please double check since it's a $4.95 up charge, and slow internet was going to More or less suck. I had a lot of work to do that evening. "No we don't have that here". Thinking to myself, does it even exist at any Hilton, or just an extra charge for something that really doesn't exist??? Wake up in the morning to no shampoo. Eye role, curse, and wash hair with soap as I'm in a hurry. I get back to my room for a quick nap, and wake up to wet carpet as I step off the bed. Eye role, curse, and call front desk to express displeasure and request another room. Not quite sure what that is all about, and really don't care. Just want to get to my other room and move on. My new room has more stains on the carpet and furniture than I care to ever see. This is a Hilton right? I'm here for two evenings and was less than impressed as both rooms were more or less adequate. I probably won't stay here again as the value for the money and overall conditions didn't match up. The staff also seemed like they were just here for the check.

Just ok... nothing special. The free breakfast is ok... glad it was free. The bed is nothing special... I like a comfy bed on vacation! The location was pretty good... but I think I would try another place next time.

Location good, staff overwhelmingly positive & helpful. Breakfast unappetizing, coffee constant. Room about what you'd expect. Good value. Wish they had some type of sitting space that's more comfortable than the breakfast area.

I guess you get what you pay for here. Stayed in a suite for 5 days here and was underwhelmed in comparison to other Hilton chains i've stayed at. First of all our Room door was broken and we had to fight to get it open and closed. Also the bathroom door lock was broken. Despite the fact that we had booked a room for 5 people they only gave us 3 towels and we had to call down for more twice. On the second day housekeeping didn't come so we ran out of toilet paper and had to call for that. They forgot to bring it and we had to call again. The breakfast is subpar, I'm pretty sure the sausage and eggs were made of rubber. The only edible thing was the fruit and grits which I ate plenty of. There was a mini riot on Monday because everyone was told that breakfast ended at 10am but at 930 the staff was literally swiping food from under people's noses to clear it out swearing that breakfast stopped at 9:30. It wasn't just 1 or 2 people but at least 20+ who had been misinformed and they made no effort to rectify it. The best thing about this hotel is it's location. It's very close to the french quarter and various restaurants but there are plenty of others with just as great of a location. I would look to book elsewhere the next time I come back to New Orleans.

I recently stayed at the Homewood suites on Poydras and all I can say is 5 stars to this property I was reading some other reviews that said the hotel is dated and can stand for some renovations but nothing is perfect and i am sure the owners ( a franchise company not owned by Hilton FYI) have the renovation plans on the top of the list so stay tuned. The hotel is in a great location especially if you don't mind walking the Casino is up the street, Canal and Burbon street maybe 6 blocks away and Rouses grocery store 2 blocks away I recommend this hotel to everyone and just have a open mind. The employees make up for everything that would make someone unhappy TRELL,JALISA,ALFRED,LATOYA,NEICY, MARGIE AND THE BEST CONCIERGE IN NEW ORLEANS CHERYL BANANNO these employees at the Homewood are amazing and exceptional they truly exemplify true Hilton standards they all were passionate about delivering great guest service they did the right thing for my entire stay,they are true leaders they all showed great teamwork and operated with a sense of urgency and discipline. The GENERAL MANAGER and rest of the MANAGEMENT team also get a thank you for training a great staff because it starts at the top.

I've stayed here before, and I'll stay here again. This may not be the sleekest hotel in town, but I think it's got a lot going for it: *** Love having a suite. Two televisions -- my husband and I watch different things -- a good kitchen with a dishwasher and burners. Great for heating restaurant leftovers *** Comfortable bed. *** Friendly staff. Our room was nicely made up every day *** Convenient location. ( You can easily walk to the French Quarter, but bring comfortable walking shoes!) *** While hardly gourmet, you get breakfast, wine/beer, and dinner included in the price of the room. (I think dinner and alcohol may only be served Monday through Thursday.) If you want ritzy, there are plenty of options in the area. But for many folks -- including me -- Homewood Suites is just fine. Update: I read the review posted 11/26 by a Yelper who claimed racism. I say, "b.s." We were treated cordially by everyone on staff, nor did I witness anyone spoken to disrespectfully by any employee. I'll agree that the woman who checked us in wasn't as friendly as a front desk employee should be. But racism? C'mon. When we arrived on a Sunday afternoon, we were told that our room wasn't ready. Apparently a number of conventions in town. But nobody need wait in the lobby and curtail their activities. The hotel gladly holds luggage in a secured room. Also -- apparently the rooms facing Poydras are noisy, but if you face the side street, it's really quiet.

We booked our rooms here a couple of months before the pandemic. We thought about canceling since there was alot of concern, especially in New Orleans, right after Mardi Gras. Needless to say, we went and had a great time. This is a wonderful hotel. In the NOLA business district, ten minute walk to the French Quarter. We really enjoyed staying here. We were not in our room for long. Just to sleep basically. Very clean. All the amenities you need. Everyone was super nice. Free breakfast was just ok, but not bad. 4 stars for 35.00 a day parking charge. We found a way around it, and paid 20.00 a day at the public parking garage right next door.I will definitely stay here the next time I am in New Orleans.

My family of seven booked a two bedroom suite here after getting out of Texas during the February winter storm. The staff was friendly and understanding of our situation. Due to COVID, their pool is closed and they're only doing repacked breakfasts but overall, our stay here was awesome and just what we needed to try and salvage what was left of our vacation.

This hotel is average at best, but not a complete horrible choice. However, I don't think that I would ever stay here again unless there is a crunch for rooms. The lobby is clean and staff is really friendly. On the day I arrived, one of the elevators broke down, but they fixed it within hours. So that's a plus. Now, about this room. You know this is a older hotel from first entrance. The carpet is dark and the furniture is brown. There is a stovetop, microwave, full-size refrigerator and dishwasher/sink. The bathrooms are not much to be desired. They looked old and not as clean as I'd like. When I looked at the bed, my comforter looked dingy in certain spots. And I'll say that after day 1, I'm not 100% sure they change the sheets. They straightened up the room, but it wasn't cleaned. Like, I don't think they touched the shower or sink area with any type of cleaner.

The location is good in proximity to where you want to go at in New Orleans. First. It is close the Superdome. Second. It is also close to the French Quarter - probably a ten plus minute walk. Rooms were decent. Nothing blowing your mind but quality was good. We had the two bedroom suite and there was plenty of room. The mattresses however suck. They are very springy. Free Food. Always a plus. The breakfast was decent and nothing more. The do have a social hour Monday through Thursday. It includes free beer and wine as well as food that ranges from light snacks to a full on meal. My biggest complaint is how noisy it was. We were on the 7th floor and could here a ton of street noise every night. Loud enough that it woke us up every night. I think some new windows would go a long way. It was loud enough that I would look elsewhere before staying here again.

Back in my working days, I traveled extensively. My hotel chain of choice was Hilton properties. Consequently, I still have a bank of points I'm using. Upon check in, we were upgraded to a corner suite. I will freely admit, the upgrade may taint my review, however I will do my best to be objective. The common areas like the lobby and restaurant are very nice and look like they've been updated not too long ago. The elevators are fast and moving between the lobby and our 7th floor room was very quick. Our room was huge. It looked as if the room had been painted recently and the carpet was decent. I also think the bed was fairly new and pretty comfortable. The one thing that was less than nice was the kitchen area. The cabinets had definitely seen better days. Some cabinet doors wouldn't close and hung crooked. Next to the dishwasher the base cabinet had been wet numerous times and was blackened and the finish is coming off. Quite nasty looking. Wall paper above the cabinets is coming loose and peeling off. The first time we used the toilet, I noticed the tank was about to fall off. You could rock it back and forth with one finger. I contacted the front desk and within minutes maintenance was knocking on our door and fixed the toilet. Additionally after three days in our room, the room next to us was rented. Unfortunately, the inhabitants ignored the rules and shortly after their check in we started smelling cigarette smoke. The smell got stronger the next morning. I reported it to the front desk and it was addressed immediately. From that point forward, we no longer smelled smoke. The staff was awesome. One thing that I didn't like, there was never fresh hot coffee available first thing in the morning. The couple times I inquired why there was no fresh coffee available, I was told it would be available when breakfast was served and not before. EVERY Hilton property I've stayed at previously had hot fresh coffee available starting at early as 5 am. I was inquiring at 6 am. I would definitely stay here again.

If I could give the place 0 stars I would. By far the worst Hilton experience I've had. The room was filthy, stains on the couch. Dishes were dirty, bugs in the room. We couldn't even get the proper amount of clean towels, due to a shortage. All I can say is due to the COVID pandemic you would think this hotel would do a better job at keeping things clean and comfortable for their guest.

I really have mixed feelings about the stay here. We had a 2 bedroom suite with a sleeper sofa. The sleeper sofa was very thin, unable to lie on it thin. It was also dirty when we pulled it out so we ended up not using it. The sheets on the master bed were too small so they kept coming off of the mattress. My son wanted to go to the pool so we did, when we got there we were hit with chlorine overkill. We stayed at the pool for about 10 mins before the smell gave us all headaches and we left with burning eyes. My eyes burned and I didn't even get in the water. There was also a family in the pool with jeans and socks on. Staff was friendly, valet was really fast and the breakfast was really good.

While the staff appeared nice . They are THIEVES!!! Our room had to be changed due to a air conditioner compressor , we moved to the nee room and forgot my jewelry box. No other guest were assigned to the room the entire stay the only person that accessed the room was the housekeeping and they lied and said the box was never there. We called police made complaints and the hotel did absolutely nothing to compensate us for the loss! We made a formal complaint with corporate still nothing . This hotel knows the housekeeper took the box and yet nothing was done! I will never stay at a Hilton hotel again!