Homewood Suites by Hilton Tucson/St. Philip's Plaza University

The hotel itself is nice enough, the suite rooms are well equipped and comfortable. We initially thought the location was nice given the plaza, which has restaurants, shops, and a very popular coffee shop. The weekend market is also a plus. However, as travelers from out of state, we had no idea how bad theft is in Tucson. Because the hotel is right next to a popular bike trail on “the loop,” the parking lot is a particular target for this. When we asked the front desk staff if parking our small camper in the back was okay, they said it was good and gave no indication of any safety concerns. Our two mountain bikes were stolen from the parking lot even though they were locked with a heavy duty motorcycle steel chain. When we made a police report, the Sheriff not only said the locals really “know what they’re doing” when it comes to bike and other petty theft, but also that this parking lot gets hit *often.* He even detailed how the bike shop has been victim to theft. There are very few lights in the part of the lot near the hotel and intentionally no cameras (so the hotel doesn’t have to have liability, per the very unhelpful and unsympathetic front desk/operations manager). Maybe we should have brought our bikes inside to be extra cautious, but we had no reason to believe it was an unsafe area and the lock and chain we had would be extremely challenging to break. There is no signage or any indication that we should worry about our property while parked there. We also later learned that a local in a weekly cycling group was stabbed on the same bike trail just a couple of miles west who unfortunately did not make it. So, for safety concerns alone, we do not recommend this hotel. If the management knows well that being near the bike trail is unsafe, that there’s been a number of thefts in the parking lot and other nearby shops, and they refuse to have cameras, they should at least take responsibility of warning their guests of any potential safety concerns. Instead, they’re invalidating and unhelpful when property is stolen and an entire vacation is ruined. We reported the incident to corporate Hilton management 5 days ago and haven’t heard anything, so we certainly hope there will be an adequate investigation and changes to protect the safety of other guests in the future.

There’s one issue that keeps us from giving this hotel a 4 star review. The decor has been updated, the staff is welcoming and responsive, breakfast is pretty good and we liked the location. Unfortunately, the systems, especially the A/C, are outdated and not functioning properly in several places. We had to change rooms the first night due to a leaking A/C that was soaking the carpet. The room smelled moldy too, as if this was a recurring issue. They moved us quickly, and the A/C works in our 2nd room, but there’s still a funky smell, kind of like wet dog. We noticed it every time we walked in, but after being in the room a few minutes, you’d grow accustomed to it. And we didn’t want to change rooms again. (Still….is that mold?) At least the A/C worked. In a hallway near the elevator, another ceiling A/C was leaking and creating a puddle on the floor. Our overall impression was that the whole building needs an A/C overhaul. Hilton should invest in it because otherwise, this is a nice property.

Pleasantly surprised! Comfortable stay for a family. In a nice location with lots of shops and restaurants within walking distance. Great breakfast. Only complaint was the furniture in the living room was very uncomfortable. But other than that, this was a very nice stay.

Excellent Hotel! This was my first time in Arizona, and I chose this hotel for a business trip. I don't regret it at all! Great location in Tucson. If you're confused by the time zone difference (like I was, coming from Florida) and don't feel like driving around, you're in luck: St. Philip's Plaza is right across the parking lot. Tons of restaurants, live music, and an incredible vibe at night. Just perfect. The room was clean, looked recently updated and had super-cold A/C, which was perfect for the Arizona desert. The staff was amazing....super helpful and eager to answer all my questions. The breakfast was also a pleasant surprise. I was shocked (in a good way!) to see chicken tinga with tortillas and regional toppings available in the morning. What a unique and tasty experience! I'll be back in Arizona next week, and while in Tucson, this hotel will definitely be my choice again. It was just perfect for me.

Staff has been awesome and responsive. Breakfast is free and great. Plaza is wonderful with an open air market on Saturdays and Sundays. Great location and place to stay.

We usually have a great stay at this hotel this day was no different. The room had a burned out light bulb and somewhat dirty doorways as if someone threw can of Coke on them. We love the proximity to the bike path, Trader Joe's and of course the live music in the plaza.

I stayed in a "premier suite" overlooking the dry river bed. It was very far from the front dining room area. (daughter in a wheel chair). Allot of things were "old"...not replaced. We had a flashing light in the kitchen: they replaced it: it still flashed....The premier 2 room suite was like they took one room, and chopped it in half with a wall...For 3 adults: it was TINY! The ice machine was along way away from the room. The front desk was spectacular and kind: but for our 6 day planned stay. We cancelled after 2 nights, and went and stayed in an AirBnB...and we are Hiton Gold members...unheard of before now! The hotel had been added to a couple of times, and it was hard to find the way to the front desk...or out the front door.||We did not like the facilities. The halls were dark. The room was tiny, the finishes were old. And it all needed an update. ||The nearby restaurants are great! but they were not part of the hotel! but the room was a disaster! Don't stay here if you have more than 2 people! too small!

Decent hotel but needs a remodel. Rooms are old, have a musty smell and limited kitchen utensils. Breakfast is also unimpressive compared most Homewood’s. Front desk staff was amazing. Unfortunate location with leaving with difficult road access given a high traffic area. Not a bad place for 1-2 night stay but needs a full Hilton remodel.

I have been staying here for years. It's really gone down hill. Dirty rooms, the breakfast is terrible. The staff are not friendly. The toilet is broken in my last two room. Do yourself a favor and stay somewhere else. There is a Holiday Inn Express nearby that offers a better room and friendly staff.

This place is a dump. Stayed here twice in the last few months waiting for my house to be built and let me say it will be the last time! First time - weird, super low ceilings and the carpet in the room was so stained and dirty that I always wore my shoes. Second stay - the ac condenser in the room was dripping water all over the carpet, the ice machine next to the room was making noises all night and you can hear the people walking in the room above. The WiFi was super spotty and kept dropping too! To top it off the free breakfast isn't edible and the fire alarm went off twice one morning because "someone burnt toast". I cancelled the rest of my stay and moved to the Embassy - Catalina Foothills. So much nicer!!

We've been here 4 days now, they haven't cleaned our room, i had to ask and carry clean towels from their laundry room, the bathroom has issues with shower had to dispose of a cock roach or beetle not really sure but came out of nasty drain not screwed down, its 105 outside and the pool has been unusable the whole time we've been here !ive tried to call the front desk from the room phone and no one will answer, yet if i call from my cell phone they answer, not good pc skills at all or customer service, they act like they are doing you a favor, pretty wild right?! and the couch in the entry way is really dirty like its never been cleaned, we still have 3 more days to go so wish us Luck! Lol Update just killed another beetle in bathroom last nite while wife was screaming about it in the shower AGAIN! And they just charged us $25 on our card for what? No explanation so stay away from here dont even come, if you read other reviews which ill cosign on is the mean ugly blonde girl that works at nite and gives everyone the worst rooms in this place with a broken pool , bugs and beetles and cockroaches and the worst management team in Tucson

The Mr and I were planning just an over night stay here, but was enjoying Tucson so much we decided to extend our stay. No problem. We didn't even have to change rooms. 352 was a pool view suite at the end of the building. Everything was very clean and we enjoyed all the extra space to spread out. We only had breakfast one day and it was okay. It was all kind of cold and not very tasty when we ate, but then again, that's just my personal opinion. The Mr overheard another guest ask the servers what brand of sausage they served. She obviously enjoyed them. We loved the location and laid by the pool both days for a bit of AZ sun. All in all a comfortable stay. Recommended!

Bit of a mixed bag with this location. Pros: The rooms are actually quite nice, I loved how the layout made great use of a small footprint. The staff is very pleasant, they were chatting me up on the elevators constantly. The sound deadening in the rooms is top notch. There were several families out by the pool, plus a band playing less than a block away and we couldn't hear either of them. It's relatively close to the "river" walk Cons: Our room absolutely reeked of curry. I suppose that's the downside of having a kitchenette, anyone can cook anything. Fortunately we went nose-blind to it after a few minutes. The toilet was clogged when we arrived. The shower controls are absolutely inscrutable. It took the wife and I staring at it for about 10 minutes to figure out how to get water that wasn't scalding. The hotel is located in the very back of a small mall. The day that we arrived they had some sort of hippy faire going on, the main driveways were completely blocked off so we had to drive the entire circumference of the mall to get to the hotel parking.

Really great location. There was a street market happening on Sunday in the parking lot. Every member of the staff that I encountered was very friendly and helpful. The room size is nice and cozy. The room design I had was not ideal. I was not able to see the TV from the desk. Other rooms were laid out a little differently. Having a digital key is always a plus and I love Hilton brands for that. Full-size fridge, microwave, stovetop, dishes, and dishwasher. The bed comfort was just ok, and the 4 pillows were mostly soft. In order to fit a gym in the location, it was split into two different rooms: One for cardio equipment and one for weights. Good outdoor pool with grill and seating areas. The morning breakfast is just ok, a step above continental. There is also a great trail next to the hotel for running, walking or bike riding. And you can rent bikes near the hotel.

Nice rooms, clean gym but the pool was super dirty & staff are rude. Definitely thought I would have a better experience

The staff is very rude with a no can do attitude. Hotel is dirty with dirty floors, dirty elevator and trash in the hallways. Our floor smelled like dirty diapers the entire stay. Location is good with plenty of nearby dining options.

Customer service- awful! Rude check in lady and hard to get a hold of during our stay Housekeeping- we wouldn't know because we stayed there 3 days and they never came once! When I called to ask why, the lady said they're too busy Room-gross! Dirty, stains-yuck! Pros- there is a full size fridge and microwave and good water pressure in shower. Breakfast- stick with packaged items like yogurt and bagels. Eggs and all other cooked items-not good! I hope I have saved you from staying here, I still feel icky from this stay and it's been a couple days. Never again!

Our stay at the Homewood Suites was wonderful! The hot breakfast was delicious, our room was clean, the staff were courteous and helpful, and the heated outdoor pool was perfect for afternoon swims. The location couldn't be better to enjoy the river walking trail, shopping at Trader Joe's and the marvelous restaurants and live entertainment of St. Philip's Plaza. This Homewood Suites is a real gem. Our family can hardly wait to return!!!

My family and I were in town visiting family we haven't seen in 16 years. My husband just came home from a year long deployment so we decided to stay at a Hilton property because we are Diamond members. When we arrived we were told our room was not ready at 3 and that we'd have to wait another hour or so. At about 4:30-5 our room was ready. As we walked down our hallway there was trash and boxes outside the rooms next to us and across from us. Inside our room was fine. The bathroom had not been thoroughly cleaned. It's covid so they should have done a better job with the cleanliness. As we ventured out to grab dinner, we opened our door and there was a large pile of soiled towels outside our door. This was not there when we arrived. We mentioned it to the front desk and before we could explain the attendant got snappy. We frequent Hilton properties but this visit was very different then what we expected. Maybe they were having a bad day or staffing issues, hopefully they figure it out.

Room smelled stale, coin laundry, dishes were unwashed, asked for a blanket that was never delivered, and there's a weird colony of black spots on the toilet. The couch in my hotel room gave me a really bad rash on my leg, too, and it keeps getting worse.

Outstanding stay! They have fantastic COVID protocols. This hotel is located in the beautiful St Phillips Plaza just across the parking lot are several fantastic restaurants including Union Public House and Reforma. The restaurants surround a a beautiful courtyard that has a center stage for bands to play all hours of the day and night. An added bonus is that the hotel , the restaurants and the court yard are dog friendly for those of us who travel with our pets. The hotel staff here have been nothing but amazing at all hours of the day and night. They're courteous, friendly and extremely helpful; Just a quick stop at the front desk, a quick ask and they have gotten us anything we've needed. The grounds are beautiful and the interior of the hoteL is very clean. Every time we've left the room I always saw staff cleaning and wiping surfaces down. The only thing I wasn't happy with is the bed. It's very hard and the pillows are really thin, but they weren't the worst I've slept on. All in all a fantastic stay at a great location!

I love this place. Great location next to a fun eating and shopping plaza. Rooms are nice, clean. Beds firm but comfortable. Shower had a nice shower head. Breakfast is the star here. Always amazing. Fresh baked pastries, sausages fresh fruit. They makes different things every day like restaurant style.

Review based on 1 night stay (during pandemic): This was our third time staying at this location, no complaints, was another great experience. All doors are locked around the hotel unless you have a keycard, including the front reception area. Not sure if this is only due to the pandemic. PROS: + Great location. Trader Joe's across street and 24 hour Walgreens less than a mile away + Clean rooms + Plenty of parking CONS: - Nothing sticks out Would definitely stay here again in the future

Normally our go to hotel in Tucson, great location. Been coming to this hotel for over 20 years. Has really gone down but we stay here out of convenience. Today was a long day of driving, only to arrive at the hotel at 8pm... to find hairs of various body parts on the bathroom floor,,, and even a pillowcase. Hair all over shower. They are not overly concerned even though staff has seen evidence of the hairy mess left behind from previous visitors. I had to change the sheets as housekeeping has left for the day. Light bulb out in a lamp to top off the evening! Just a bummer, I know they can do better. And care better!

Recently stayed here while visiting Tucson. Nice sized room with nice kitchen and two TVs so my wife and I could watch different shows. The breakfasts ere very good and offered a nice variety of food. We were able to enjoy the complementary meals at night two of the nights we were here. One night they had chicken sliders the other pasta. Both were very good. Overall a very good experience.

Our second stay. All was about the same. Very nice. Miss Tori assisted me again, and she remembered my name, which is always flattering. Used the pool this time. Great temperature; not too cold, but not a bathtub, either. Nice and clean, too. Probably be staying here again next Thursday. I am looking forward to our stay.

The hotel is nice, great staff, but parking is horrible! The hotel doesn't seem to worry or take any action to improve parking for the PAYING customers who have to park across the street because of ZERO parking. There are far better places to stay that has parking. I had 3 instances of bugs/roaches in the room. Likely because the rooms have kitchens. Housekeeping only comes in every 3 days so you can imagine how bad the rooms get. My employer uses this hotel as the "preferred" hotel and I'll be sharing my experience. Overall just not pleased.

I stay in a lot of Hilton brand hotels for work, and I thought this one left a lot to be desired. I realize Homewood Suites can be hit-or-miss, but I thought with the renovations this one would be okay. Nope, total miss. Despite the fact that the hotel renovations were "completed" many months ago, this place still looks like it is undergoing work. I checked in late, got my stuff settled in the room, and then realized the bathroom was covered in construction dust. White powder everywhere. I had a meeting in the morning, so I didn't want to take the time to move rooms. Then came morning, and while I am getting ready for my meeting I realized I didn't have any bath towels. None. I call the front desk and the guy says, "you are going to have to come down and get those". Are you serious?! I think their maintenance department may be the weak link at this hotel. I saw one of them "fixing" things all over the hotel, and he seemed to just leave his stuff everywhere. He was working on something in the ceiling outside of my room on the first day and he just left the ceiling board off for the rest of my stay. Cords dangling out and all. Classy. As if all of this wasn't bad enough, I didn't get any sleep because I was woken up by the ridiculously loud a/c turning on and off all night long. My coworkers had the same problem. One of them finally turned the thing off and he couldn't sleep because it was so hot. The only positives of this hotel are the location, and the fact that they had Dragoon IPA on tap at the manager's reception. My quest for a decent hotel in Tucson continues...

I am VERY disappointed in the service here. I made a reservation with Hotels.com and the Hilton did not have our reservation. So we waited and we went back to check. Nicola was working the front desk. We get that it was a busy weekend with U of A graduation and there was a lot going on, however it took them over an hour to tell us to call Hotels.com to figure it out. Not only could they have told us that when we got here that we needed to call Hotels.com but also the way she handled it was beyond rude. Nicola told us that she didn't know what was going on and that she just couldn't do anything. It was the rude tone she used. I called Hotels.com and it was fixed. Nicola then said this is why I hate third party bookers. You need to book on our site from now on. I'm like wow really I've booked 3rd party plenty and never had an issue. Very disappointed in the level of customer service we got.

Just finished a 3 night stay here: 1 - the physical hotel is great; our room was very tidy and had been renovated recently. The TV's had lots of channels and most everything was in working condition. The pull out couch was extremely comfortable. 2 - the pool was heated and the hot tub was great too; it was very easy to get to (it's in the middle of the complex). 3 - the staff were very friendly; front desk, cleaning service, maintenance. All very good to work with. 4 - my ONLY complaint: the continental breakfast was beyond terrible. Literally one of the worst I have ever seen. There was hardly anything to choose from, the physical space was super cramped (on a week day), the 'hot' items were terrible....the best thing they had was Raisin Bran. Overall - I would highly recommend this facility; thanks for the great stay.

Super nice staff, solid choice in hotels for this area. Homewood Suites are fairly standard in a good way, this one has excellent and helpful staff, and the rooms are clean and well appropriated. I had a King suite, roomy, well laid out, large bathroom. The only issue i had with the room is that the ceiling light kept turning itself on when I ran the fan, so no fan for me. Annoying, but fixable. I also should mention the toiletry items in bottles are a bit annoying, I couldn't get close to half the conditioner out. Silly and petty, I know, and I'm sure one day Neutrogena will replace those poorly designed bottles. We noticed a Farmers Market in the parking lot on our way out Sundays morning. Wish we'd paid more attention, that could have veen a good thing to wander. Overall, good choice for this area and I would stay here again.

Just stayed in Room 305 for 3 nights and found bed bugs. First time I have seen them anywhere--shocked. Staff was very nice but waiting for response to this problem.

I've stayed at this location several times. I've had a consistently pleasant and positive experience each time. This location is in the St Phillips plaza, which contains several great restaurants and shops. It's in a beautiful area within walking distance to a Starbucks and other eating options. The rooms are nice with comfortable furnishings and are well cared for. My favorite spot to stay is on the first floor off the lobby with an outside door to the pool/patio area. They offer a complimentary full breakfast each morning, and an evening appetizer with beer/wine options. The staff are consistently friendly and helpful. They are pet friendly, which is a positive plus!! Parking is complimentary, but because of the popular area it can be a challenge to find a close parking spot. Definitely a recommended spot in Tucson.

Very disappointing for a Homewood Suites which we check for whenever we're traveling. They are usually a good mix of family-friendly, a good value, and free breakfast. This location, unfortunately, does not meet the standards I've come to expect. First of all, if you're used to Homewood Suites, you'll find these rooms to be uncomfortably small. Seriously, I think these rooms are as small as they can be and still qualify as a suite. It's like a Motel 6 room has been cut in half with a wall so they can call it a suite. The fold-out bed won't fold out without putting some furniture on its side out of the way. Seriously. Then on Saturday when housekeeping came I told the housekeeper the dishwasher was leaking. These things happen and I don't blame anyone for it. She called maintenance and they came up and ran the washer empty and it was still leaking. We came back from swimming and all our dirty dishes were left in the sink. Maintenance did all they could do until a replacement part was ordered, and housekeeping was gone. So, I'd been left to my own devices to sort out a sink full of dirty dishes with 1) no dish soap, 2) no dishwasher, 3) no housekeeping, and 4) apparently nobody planning to do anything about it. I called housekeeping back and was told that housekeepers (by policy) don't do dishes on weekends to save water. Seriously, the dishes still have to be washed so how are they saving water? Maybe saving their time but not water. They brought me some detergent and I used the dishwasher with a towel on the floor to mop up. It may seem like a silly complaint but three forces combined to do nothing useful whatsoever for my situation. It's like the front desk, housekeeping, and maintenance don't have any idea what the other is doing. BUT, I want to be clear that everyone is very friendly, it just seems like someone's bad policy got in the way of a better experience. 95% of my dealings with Homewood Suites have been positive! 3 stars "A-OK" is just that, okay, but I'll probably look elsewhere next time.

Great place to stay! Great location. Trader Joe's across the street. A great little Mexican restaurant across the parking lot with the best margaritas I've had in a long time! Wine bar and coffee shop in parking area as well. All is within walking distance. Great trails right off the hotel parking lot as well. Nice little kitchen and living room space. Great shower with great water pressure. Staff is super friendly and professional. Kudos to Nicola for her great welcome and friendly demeanor. Breakfast and Happy hour was nice too. A+ customer service. The only thing that kinda sucked was the pool and hot tub is under renovation. However, you are able to use the Embassy Suites pool and hot tub while under construction, so they did have a back up plan. There's a small gym and laundry services.

I stayed twice in this hotel on July 19 and September 4, 2019 for 4 and 3 nights, respectively. Below I present the facts and let the reader draw conclusions: 1) For my July trip I booked on Hilton's web site using the Long Weekender rate, which provides a 50% discount on one night contingent upon a Sunday night stay. When I got back home, I checked my receipt and to my surprise, they charged me the same rate for every night (i.e., higher rate, not the long weekender rate that I actually booked). I called, explained the issue, and asked to speak with the hotel's manager. I left my phone number and requested a callback. I did not receive a call and had to call them again. Eventually, I spoke with the hotel's manager and they refunded my money. 2) For two subsequent visits to Tucson, I chose another hotel, then in September again I decided to stay at Homewood Suites thinking that the July incident might have been a one off. I made two bookings on Hilton's web site, the first one for one night on Sep 4 for $113 and the second one for two nights on Sep 5 and 6 for $99. Upon checking out, I requested a receipt this time and looked at it. To my surprise (AGAIN), they overcharged me. They charged $113 for each night during my 3-night stay. I spoke to the assistant manager (Mario Moreno) since the hotel's manager wasn't available on weekends. Given my July experience with overcharges at this hotel, I printed and brought with me copies of the Hilton web site reservations that clearly stated the rates for each night. I showed him the copies. His reply was that what he saw on his screen was ONLY one reservation for 3 nights at $113/night. I showed him the copies again, I got the same reply, again and again. At some point, he admitted that there was a second reservation for two nights at $99, but he argued that reservation was canceled. I asked who canceled that reservation (because it wasn't me) and I did not get an answer, he kept repeating the same thing that the second reservation was canceled and so on. He argued that this is what his screen showed him and he would stand by that. Later on when I spoke to a supervisor from Hilton's customer complaints, I was told that the second reservation had indeed be canceled BY THE HOTEL and that assistant manager sure could see that this was the case, but chose to disguise the information from me to avoid further inquiries. I asked him to put in writing what he just told me, he wouldn't do it. Long story short, I called Hilton's customer care and spoke to a supervisor. She also saw the two reservations at different rates. She put me on hold for quite some time, and called the hotel. She came back on the call and told me that the hotel will refund the overcharges and gave me a conf. number. I have to wait to see whether the excess amount will be credited to my account as I have ABSOLUTELY NO trust on this fraudulent business. Two stays in less than 2 months and I get overcharged both times and they fight tooth and nail not to make good, that cannot be an accident, it is simply the result of a dishonest business practice. 3) During my September stay, they were painting the outside walls of the hotel having huge cranes lift workers up and down and making noise as early as 7am. There was no mention of any of this during the reservation process. They had a bunch of flyers at the front desk informing guests (who had already paid for their stay and couldn't back off) of the paint job that would start at 7am every day. Again, bait and switch, fraudulent practices. 4) During my September stay, the AC compressor failed during the third night and started making a banging noise. They eventually changed my room. 5) During both stays, I had a lot of trouble using my room key to open the outside doors. The keys will work on the room doors, but it takes several efforts to make them work on the outside doors. At some point, I was stuck between doors and could not get in up until a staff member passed by and opened the door for me. I mentioned this at the front desk a few times and received the same reply every time "we're sorry, try again". I will NEVER use this hotel even if it were the only hotel left in the city of Tucson. It is my opinion that this hotel has dishonest and incompetent management and is a disgrace for the Hilton brand.

A gem in the Old Pueblo! We stayed at this property many years ago when it was under different ownership and management. Homewood Suites/Hilton has taken over and it is great. Not sure when all this took effect and they remodeled but it sure looks like it was yesterday. It is so clean. All the rooms are suites, great lobby area and a fantastic staff. We checked in and proceeded to our assigned room where we discovered it was 2 queens and not a king as reserved. I called the front desk and even though they were sold out for the weekend we got our room switched to a king, no problem at all. The room is very comfortable with plenty of living/relaxing space. Nice little kitchen if you decide to stay for a while and cook. Complimentary breakfast every morning and dinner Monday-Thursday with cocktails. Always a plus!!. It's located in St. Philips Plaza that has shops, a bank and at least 3 restaurants right there. Very convenient. Oh yea, and a Trader Joe's right across the street. Why no 5 stars, this was homecoming weekend and they had a farmers market with a art show in the parking lot for the whole weekend. It was a pain for getting in and out of the property but not the fault of Homewood Suites. I would stay here again for sure!

The People above me in room 328 were very loud and had no concept if being considerate of others because you could hear them stumping all the time in their room and slamming things. Maybe he has anger issues, but lack of consideration. I wouldn't stay here again unless I was on the top floor.

The hotel itself was decent. The room had a nice layout with a small kitchen, dining area and a small living room with tv. There was another tv in the room and overall the room was quite spacious. The location was great as there are a ton of restaurants in the area and the hotel is located within a plaza. My lower rating is due to the cleanliness of the room and lack of follow up from management. We found two pieces of gum stuck on the wall. One was bright red on the bedroom wall and the other was in the living room. There was a dirty sock behind the couch and popcorn kernels in the couch. We called the front desk to let them know and they did not offer to send someone over to clean it and they said a manager was not available until the next day. Upon check out when asked about our stay I shared this experience with the front desk. While they apologized and let me know they would tell a manager, I never heard back about the issue. I wasn't looking for a discount or any type of amenity, simply an acknowledgement and apology that lets me know the hotel cares and makes me what to stay there again in the future. I hate to write bad reviews but I gave a fair chance to make it right.

I booked this hotel because of the location and it advertised as "pet friendly." My satisfaction ends at the location. Though ideally located, this hotel is in desperate need of a renovation/makeover. The hallways smell like mildew and old food. The room is adequate, except for the AC unit. When it gets ready to come on, it vibrates the entire room. I felt the vibrations while sitting in the couch and lying in bed. It's like being in a car with only one window cracked and the air pressure builds in your skull until it's almost unbearable. Then the unit comes on and provides relief. I am also incredibly disappointed with this as a "pet friendly" hotel. IT IS NOT! Pets aren't allowed in the courtyard, which is the only area with grass. Instead, I'm forced to walk her around the parking lot using concrete parking medians filled with rock as her relief area. Or, I can walk her on the outskirts of the property, behind old sheds, past rebar sticking up from the ground and discarded beer bottles and pillows. (Pillows?!?) I didn't even know where we were allowed to walk because the only clear signage is the one that forbids pets in the courtyard. I had to go to the front desk to ask. As I approached, the employee at the desk was in the phone. Another employee was standing near her, saw me coming, and promptly turned around to go into a back office. So, customer service is lacking for sure. But, if you're all about location and don't mind a no-frills experience, this place will do.

****update response received for Hotel GM yesterday: Hello Ms. Davis, I understand your frustrations with the lack of response from our insurance company. As I have told you before, your case has been turned over to the insurance company for further investigation. I too have not heard anything more from the insurance company other than the fact that an investigator has come to the property to survey the area you fell. I will try to contact the insurance company tomorrow to see if they could follow-up with you in regards to the status. It is not our fault they have not contacted you and I would ask if you could please refrain from writing bad reviews on all of the social sites. We have done everything we were required to do and it was done in a timely manner. The insurance company's problems should not be reflected on how our property treats our guests. Our guest's safety, security and satisfaction are our number one priority. Thank you. Charles G. Brown General Manager Homewood Suites by Hilton - Tucson/St. Philip's Plaza University Glad they are concerned about me and how I am doing. The only concern is about the negative review, got a fast response after this. I don't believe they really care about their guests. I never received a call or email to see how I am doing this entire time while trying to heal from the injury .

I don't know why we keep going back - it is more and more expensive, with less value. The hallway carpets are dirty, worn, and smell bad - when will they finally be replaced? Good luck getting your sheets changed on the 5th day unless you're in the room when the maid comes. The daily breakfasts and Mon thru Thurs light dinners are predictable but save money if you don't have an appetite for a local restaurant. One good thing - the hot tub was hot and jacuzzi jets strong.

this place was very nice. the accommodations were pleasing and clean. i will have to stay here again and again and again. not all properties deserve rave reviews. this one does and this review is my attempt at giving one.

Outstanding place to stay. We've stayed here many many times and will return every year. Welcoming staff and rooms. Nightly dinner is a great perk too. Large suites with a mini kitchen make like home. They go out of their way to make your stay great.

I booked a room here for my sister during a family get together. The room was nice and outwardly clean but unfortunately it was infested with bedbugs. I don't wholly fault the hotel for this as I know this vermin was brought in by a previous guest and maybe better housekeeping may have eradicated them and maybe not. What I do fault the hotel for is their lack of response and failure to address the problem. We reported my sister's bites to the front desk and then left for several hours so the room could be cleaned. Hotel staff as it turned out did absolutely nothing during her absence and she was badly bitten dozens of times her last night there. Hotel management returned my calls two days later and basically told me they felt bad, but this was a really good training opportunity for them. An active bedbug infestation was found in the room. They also offered me a coupon for one nights stay which bordered on the insulting. Due to extremely poor staff and management responses I cannot give this hotel more than one star. My other sister stayed here as well with no issues

We stayed here for the UCLA-Arizona football game weekend. Initially we got off to a bad start. The counter person and then the manager handed me a form letter indicating they do not have maid service on Saturdays and Sundays due to water conservation. What? NO MAID SERVICE! They relented and indicated such would be provided if I specifically requested such. What jive. You stay at a hotel because it has maid service. I would have been less annoyed if this information had been provided when I booked the hotel online. Also it should be provided through the Hilton Honors listings. I made sure I approached the maids on Saturday and Sunday to insure my room would be cleaned and it was. The rooms looked new and were sparkling clean. The A/C cooled the room more than necessary so we turned it off at night. We were never hot although the outside temp. was 98. The breakfast was outstanding. Scrambled eggs, sausage, boiled eggs, bagels, etc. There were cocoa packets available all day and night. The whole hotel looked new. They had two separate exercise rooms, one even had free weights (dumbbells). One odd thing which was pointed out by my wife, the toilet bowl had heated water. Discounting the no maid service I would have given it 4 stars.

Clean rooms, pleasant aesthetic overall between the room and lobby. I've stayed here twice and both experiences were satisfactory. The only negative thought is that the continental breakfast left a little to be desired. They were out of multiple breakfast options an hour before breakfast was scheduled to end. Staff have been generally helpful and kind but none of our interactions were outstanding. A solid budget hotel.

What a great new hotel! Clean, bright and beautiful with an exceptionally friendly staff. The pizza place next door was delicious and there are several other restaurants in the plaza but you could also make a pretty good meal out of the evening happy hour food and breakfast buffet. Beautifully appointed suites (especially loved the lighted bathroom mirror), ample parking and conveniently located at River/Campbell. My new favorite business hotel!

Excellent housekeeping service from Mikki !!! She cleaned our room after it not having been serviced during the day! Awesome employee, care about the guest. Made our day! Thank you again Mikki, you rock!! Our stay was 10/15/16

Don't book the meeting room for events. The manager may not let you use the meeting room door. My guests had to step through the gutter wash and use a side ramp door to into meeting room. Never in my life have I been treated so poorly by a hotel manager.

The accommodations are clean and new service sucks coffee in the room taste like Brown water. When you call the front desk nobody answers... The keys to the room hardly work and you need one to go in and out of every door.. Ridiculous

I stayed here for just one night and in that very short time I experienced rudeness on two occasions which created a very poor experience, I took the time to write the manager but nothing was done to make amends even though they have a 100% satisfaction Guaranty, that of course I know know is false, This hotel simply does not have the hospitality spirit at all, I am a Hilton Honors Gold, I would advise others who are Dimondor Gold Members to simply try another hotel in the area if you would like to be treated well and to be insured that you will be appreciated for your loyalty and treated well, and if problems arise that they will be addressed, with many great Hilton options in the Tucson I will make a Different Choice and recommend that you do the same.

Bed bugs... Horrible management. Wanted us to pay for a night we didn't even stay. We arrived at 4 and left at 10.

Perfect. Stayed here with our six kids for a weekend soccer tournament. Hotel is in perfect condition, impeccably clean, right near every amenity you could imagine including Trader Joes and Starbucks. What more could you want?