Train of Thought
Google
If I were not so understanding, I would have given this establishment a one-star review. My experience began with a simple greeting and check-in, where we informed the staff that we had a reservation. Despite calling ahead the day before to request seating upstairs and confirming that we would be bringing a toddler, we were told we were seated outside at a table on the corner of a busy street with only bar stools available. When we expressed concern about the seating arrangement, especially with a toddler, the staff member told us we could sit anywhere we liked. This indicated a lack of attention to our initial request.
The issues continued with the water. The jug of water provided had a distinct metallic taste, which we suspected came from the ice. After informing the server, we requested fresh water without ice. When the new glasses of water arrived, they still contained ice. Upon pointing this out, the staff member acknowledged the mistake by checking the receipt, yet he simply walked away without offering to correct it or provide new water without the ice.
Additionally, our meals were served incomplete. For example, we ordered steak with mashed potatoes, salad, and chips, but one of the meals arrived without the chips. After bringing this to the attention of the server, he acknowledged the error but did not offer to bring the missing item. When the chips still had not arrived by the time we were finishing our meals, the server apologised again and explained that there was only one chef working that day. While we understood the potential for delays, the lack of follow-through in addressing the issue was disappointing.
Ultimately, the service was inconsistent, and the overall experience felt unwelcoming and disorganised. Based on this visit, I cannot recommend this restaurant, and I will not be returning.