Genesis Jeru
Google
Typical korean restaurant that serves comfort korean food. Taste is exactly what you'd expect. Came here for about 3 times now, and I would say the service is lacking. I know it's not typical for a korean restaurant to provide checkbacks or anything like that, but isn't it a standard to at least check water jugs? If there's a tip percentage on the payment machine, there should be some service expected from the servers, at least in my opinion. We flagged down 3 different servers to take our order, but it took 15 minutes until we were tended to. I'm not trying to act special or needy, but seeing 2 servers downstair chatting and checking their phone while laughing on a slow Sunday evening time is just unacceptable. Nothing wrong with having fun at work, but at least do it after the customers are helped.
We always enjoy the fried chicken, but the first batch of rice served to us with the hotpot were undercooked. Took some time to get a server's attention to have it exchanged. We were able to get a pair of new rice but they were cold. After the meal, I tipped 10% for the bare minimum service we received, but an attitude from the male server (which I assumed was the floor leader), that is crazy. Do you expect me to tip at least 15% if I even had to go downstairs to get water myself?