Honjin Hiranoya Bekkan Ryokan

Nice hotel, got a new experience here. Nice and warm staff. Nice room and walking friendly. U should try the public onsen. So good 😍😍😍|The Room not so big. But ok and compact. Amazing dinner , breakfast and lunch here. 😍😍😍 You can take photo outside the hotel, so many instagrammable near the hotel

We enjoyed our stay at Honjin. Very comfortable rooms with lots of amenities. Very friendly staff. We got very late reaching tokayama and they waited for us (English speaking staff) till we reached. Very thoughtful. Very nice and reasonable gift shop. The view from the to over looking water stream was very nice.

This is a beautiful place to stay, located on the river with amazing views. The staff were amazing attentive and kind, showing us everything. ||The food was wonderful and it was nice to have an option for continental breakfast. The futon was a bit tough on my old bones, on the second night the staff doubled up the mattress and it made a massive difference 🥰

Where to start? What a beautiful, perfectly located, spotless, welcoming ryokan! Totally exceeded our expectations. I only wish we had stayed for longer! Every member of the staff was just outstanding and the facilities were perfect and comfortable. Make sure you try their sushi place across the street. Also loved the massage!

After our recent experience with this hotel, I feel it's important to share with others. Unfortunately, we were unable to make it to the hotel due to unforeseen circumstances—we couldn’t get a car rental and were traveling with a small child, which made things even more complicated. When we reached out to explain our situation and requested a cancellation or at least some flexibility, we were met with cold indifference and extreme rudeness. The staff were not only unhelpful but dismissive, bluntly telling us, "Not my problem." No empathy, no attempt to understand or assist us in any way. It was clear that customer care and service were not on their priority list. If you’re looking for a hotel that shows even a shred of understanding or flexibility in difficult situations, do not stay here. Their approach to customer service is appalling, and their attitude leaves much to be desired. I strongly urge others to think twice before booking here.

We really enjoyed our 2-night stay at this traditional-style Japanese onsen hotel. The staff were all extremely friendly and helpful. And it was fantastic to have such easy access to the very pleasant and atmospheric onsen on the top floor. ||The dinners and breakfasts were very good. It’s worth noting that these meals are served in the dining room on the second floor, not in your guest room. This allowed for efficient service and a very comfortable experience at a dining table with chairs rather than being seated on the tatami mats. ||Looking back at previous reviews for this hotel, I can see that many things have changed over the years. It would be best to ignore reviews from a few years ago as so many things have changed significantly since then. ||Highly recommended

The building is a bit aged, but everything else is perfect. Professional and helpful staff, GREAT location (get a river facing room then you can sightseeing from your room 😆) , tasty and fulfilling meals.

Superb accomodationsStaff are all excellent and attentive make u feel like a kingClean hotelSpecial thanks to Mr Ono-san who went out of his way to make it a pleasrable experience - fantastic host Food is delicious and the hotel changes the meal plan daily