Sue C.
Yelp
This restaurant has a stunning ocean view, and we started off really enjoying ourselves. We sat at the bar and ordered a grapefruit martini and an old fashioned, both made by Annabel. She was fantastic--skilled, welcoming, and genuinely great to talk to. Her service set the bar high.
We had the octopus appetizer--wasn't our thing. Texture was off, kind of boiled and mushy, so we didn't finish it. The Ono fish and chips, though, were excellent. Fresh, crispy, flavorful. We were already planning to come back the next night to try more.
Then came the issue: another bartender named Gee, whose attitude ruined the entire experience.
A nearby guest asked her a simple, respectful question about how the Lahaina wildfire affected the restaurant. Gee responded with sarcasm, attitude, and zero professionalism--then just walked off mid-conversation. She came across as bitter and completely disinterested in serving customers.
Here's why that hit hard: Our original trip to Maui had been postponed because of the fires. We wanted to be respectful and give the island time to recover. Even from afar, we donated to local families and animal shelters, hoping to help in any way we could.
And for us, this is personal--we've been directly impacted by California wildfires. We've been evacuated. We know the stress, the loss, and the emotional toll. So when I tried to relate and show empathy, Gee couldn't have cared less. No acknowledgment, no human decency--just cold, checked-out attitude.
It honestly felt like she resented having to deal with tourists at all. Which is ironic, considering tourism keeps places like this alive. If you work in hospitality, you should at least act like you want to be there.
Because of her, we canceled our plans to return and went to Mama's Fish House instead--where the staff were welcoming, respectful, and clearly proud of what they do.
This restaurant has so much potential--great food, great drinks, and people like Annabel who truly understand service. But all it takes is one rude, bitter employee to ruin it.
We won't be coming back.