Chelsea J.
Google
This was, without question, the worst diner experience I’ve ever had. From the moment we walked in, the atmosphere was chaotic and uncomfortable. There was no sign indicating that guests needed to wait to be seated, so we sat at an open table — only to be immediately scolded by a staff member in a rude and condescending tone.
The service throughout the visit was awful. The staff were openly yelling at each other across the diner, creating a tense and unpleasant environment. When we tried asking simple questions about the menu, the responses we received were sarcastic and dismissive. It felt as though customers were an inconvenience rather than guests.
The food was equally terrible. The toast wasn’t toasted, the corned beef hash was undercooked, greasy, and had a texture and appearance disturbingly similar to cat food. The coffee was bitter and unpleasant, and even the water had an odd, distinct taste. At one point, we were asked whether we wanted our pork chop cooked or “pink,” which is deeply concerning and potentially a health code issue.
Beyond the food and service, the diner itself was in poor condition. The staff appeared unkempt, and the entire facility felt dirty and poorly maintained — from sticky tables to visible grime on the floors. It’s clear that cleanliness and professionalism are not priorities here.
I left not only disappointed but honestly concerned about the food safety practices in place. I cannot understand how this establishment has nearly a five-star rating on Google, because my experience was the complete opposite of what those reviews suggest.
I would strongly discourage anyone from dining here. There are plenty of other local diners in Rhode Island that treat their customers with respect and take pride in their food — unfortunately, Hope Diner is not one of them.