Horizn Studios

I had a great experience with Horizn Studios. The staff at the store were incredibly helpful and genuinely kind — they even helped me sort out a rather complicated issue with my online order and handled everything professionally and patiently. Their suitcases are outstanding: excellent build quality, lightweight, and with a really stylish, modern design. Fantastic service and fantastic products — thank you! 🙌

I have purchased the Horizn Model M suitcase. At first, I was very happy with it. The design is beautiful and because it was a significant investment, I always treated it with great care. I only used it as carry-on luggage, never checked it in and never subjected it to any rough handling. That is why I was so surprised to discover cracks on both sides of the hard shell during a recent trip. I contacted Horizn’s customer service expecting support, but their response was extremely disappointing. Without inspecting the suitcase, they claimed the damage could only have been caused by misuse or heavy impact. They refused to investigate further, to check whether the suitcase could be repaired, or to properly assess the situation. When I pointed out the lifetime warranty they advertise on their website, I was told that this type of damage was not covered. The only “solution” they offered was a discount code. This did not feel genuine or fair, especially considering the premium price of the product and the promised life time support. For luggage in this price range, I expected not only better durability but also much better service. I therefore cannot recommend Horizn to anyone who values quality, reliability or professional customer support.

Traveling discerning New Yorkers looking for a carry-on language in Berlin, explored a few other places in the west and center of the city before finally rushed to the Horizon Studios store here as a last resort. We walked in expected to buy just one piece, but ended up buying four pieces of languages. Needless to say Horizon Studios offer great products. Yet, what we appreciated especially more was their customer service at this store. When we walked in, the salesperson there immediately started helping us in a very professional and low key no pressure manner acting as your best friend making sure you truly find what you like and not at all concerned of making a quick sale. When we were eventually ready to finish the transaction, the manager and other staff also came out to help us. At the end, the manager thanked us and wished us well, it was at that point that I told the manager that we were happy and bought more than we prepared today because this very salesperson made a big difference. It was then we learned that her name was Mia. So, here we go, Mia, this is for you, we are grateful for your help and the way you helped us. It was a pleasure for us to give you and your store a five-star rating. Thanks and best of luck.

Great store experience! Staff was super helpful and knowledgeable. The luggage is top quality: durable, well-designed and it comes with a lifetime warranty! Highly recommend. Thank you, Mia!

What a lovely store it is! Appearance of suitcase is the symbol of minimalism but inside and compartments and of suitcase is super smart. However, I couldn't get tax refund doc. due to the run out of paper!! Ha Ha. It's not possible in my country. Someone who want visit this store, please check if they have paper for tax refund print.

I had a very good experience on buying a suitcase there. Ford helped me out there explaining and showing differences in models. Thanks!

Was a desperate need for a new suitcase and originally just came to browse, but the sales staff (I think his name was Fuad) was so helpful and accommodating that i ended up purchasing a small suitcase for myself. Great quality, long lasting product, i feel like ive made a great investment for myself. Thanks for the great product !!!

Came in the store today, not even looking to buy anything. But I have to say the presentation, customer care and lifetime guarantee really convinced me. Thanks again to Fuad for the nice service.

Came in to buy a Model M suitcase and was very impressed by and knowledgeable service by the girls in the store. Store is beautifully designed, a bit different than the others on Alte Schönhauser Straße. I will be back to buy a laptop case