Horseshoe Hammond - A Caesars Rewards Destination

Great lamb of god show super nice people but the beers are over priced and the ladies pouring um give ya more foam than beer pour your own.

Nice sportsbook with movie theater type seating. Big tvs. Other than the cigarette smoke, it's a great place to watch and bet sports

Nice casino right on the water. Fairly modern and updated. Good variety of games, both tables and slots. Kept moderately clean. The complementary soda fountains were a little gross, I did not use them. Restrooms were kept okay. Not in the greatest part of town.

I used to come here every week for years. Loved it here, I was platinum. However I havent stepped foot in there the entire 2025 or 2026. They became so tight on their slots. I was losing constantly it went to from 50/50 to 0% win. So sad cause it was the best casino before Ceasers.

Surveillance and security at Horseshoe is top notch. They are polite, kind, and swiftly helped me find something I had dropped. If only I was as lucky on the slots as I was lucky that they were able to help me. Thank you security team. You will surely remain my preferred casino in the region.

My rating is only based on my personal preference. I've always had a good time at the Horseshoe Hammond location but for me, there's not enough ventilation. I suffer from the cigarette smoke. I would not want the smoking banished because it's part of the enjoyment of casino life. I been to other casinos where the ventilation was better.

Great selection as well as dining. Very friendly.

I wish it was non smoking. That was horrible in there. We went to watch Theresa Caputo. That area was smoke free at least. Great seats!

What's a great escape from the smell of petroleum refineries in the area? A smoky casino, apparently! I don't like casinos, though I do like casino history. If I were rating on that, I'd give it one star, but that wouldn't be fair to little Caesar. (Caesar's is the current operator. No Binion here.) The smoke is bad. Very few people were lighting up, but the stagnant remainders of "freedom" made my throat burn. (And no, a token smoke-free area completely surrounded by smoking is nothing but a cruel charade! You gotta be kidding!) It's a pleasant place otherwise: nice and spacious inside, a good variety of slots and tables to lose your money and pay for the lovely lights, and staff were friendly. Would I go back? I have no idea. It's not my scene to begin with, but I don't think I'd protest if someone dragged me there. If there were a next time, I'd bring a good mask. And maybe a good psychiatrist.

DEGENERATE SMOKERS PARADISE There's a reason most states don't allow smoking indoors anymore. Maybe armpit Indiana will wake up in another hundred years. One step into this place and you realize that most have blazed up. Our visit lasted about 15 minutes. For every minute you stay here, you're likely to lose it on the backend of your life. Only one of their restaurants was open on a busy Saturday, the others looked to be permanently shut down. Can't say I'd want to cigarette steak or a cigarette burger though. But who needs food when you can smoke a few packs of cigarettes instead. Table games were jammed with degenerates as far as the eye could see. They allow people to drag chairs over to their one open craps table and sit, taking up the space for two. A lot of oxygen tanks, teethless folk and scuffed knuckles on the premises. Move over people of Walmart, the slot players here take the cake. Good riddance.

I came here this time to play a little poker on a Saturday afternoon and kill some time while in the area. I've been here a few times going back many years actually, but it was always just to enjoy one of the eateries housed here. I did also grab a bite to eat at their H Burger and visited their Seven Stars VIP Lounge, but will review those separately. Why No Limit Texas Hold 'Em then (that is, why the most popular by far variant of poker played these days)? For one, I was on a boys' fun day out with my high roller brother-in-law, so why not try to take other suckers' money? For another, we were in the area to attend a function at the newish and not far away Hard Rock Casino but they don't have poker there for whatever reason. It seems apparent though that poker isn't a high enough margin operation for them as there is plenty of other gambling going on there. Anyway, the poker room here worked and I only had a 15 minute wait after checking in at about 1pm. They only had 3 tables going and there were 6-7 players at my table. They have a total of 34 tables and in their heyday as "the" poker room of the midwest, all of these tables would have been occupied, and with a healthy waitlist time. They're way past their heyday now, but I enjoyed my 2 hours of poker entertainment here nonetheless. It was interesting for me to compare them to the vibrant poker room at Rivers Casino in Des Plaines which is the current hot spot for Chicagoland casino poker. Overall, I give them an OK here, and thank you and good luck Horseshoe!

The management of the Sportsbook are so rude and unprofessional. They do not honor their promotions. They are not honest people.

Had an opportunity to see Gregory Porter and Terisa Griffin this past Friday. What an awesome show. Extraordinary artists and musicians. We were in the center of row H, so it was an ideal location to see them up close. However, the actual seats were atrocious. They were welded folding chairs designed for small children. Surely not worthy of the price (~$160) for an uncomfortable seating arrangement. I literally had to lean to sit on one butt cheek. My brother complained as well about how cramped his felt. I would implore your business to improve your seating and consider who's actually patronizing your establishment.

2-12-24 I called three times, spoke with Jay, Eric, and Angie. I had one simple question, what are the table limits on weekends? Pretty easy, right? Nope! These people do not want your business. Each time I was sent to silence, no warning, nothing just silence. I even asked to speak to a manager, silence. My huge group will be going to Hard Rock.

03/23/21 - I came here today to collect my $75 million dollars & they said they have no mo money. All kidding aside we came down here as a favor to my wife's former coworker so she could get her 1099's. She use to live in Chicago but retired & moved back to Batangas in the Philippines. You might think this is crazy but when you win $11,000 & $4,000 at 2 different casinos you have to report the winnings. I'm not much of a gambler. I don't like to throw my money away so as a rule I don't gamble much. While I was waiting I lost a whopping $10 on the slot machines. Some of my wife's coworkers go to the casino on a regular basis. Her friend told me she said her loss limit @ $200. Once the $200 is gone she would stop. Only on this particular night her 2 coworkers weren't ready to leave. So on this particular night she ended up staying & playing & ended up winning $11,000. Yowser what a stroke of luck. There doesn't seem to be anything that would make me Want to come back to the casino. Typical casino w/lots of machines & colored lights. This was on Wednesday morning & the casino was fairly empty except for a lot of senior citizens killing time & using their social security checks. After I lost my $10 I grabbed a seat in the lounge where the sports betting lines are. Stephen A, Molly & Max all on the big screens taking up an entire wall bigger then my whole Basement where my tiny tv is at.

Why is zero stars not an option? This place needs a separate entrance for the music venue at the far-back part of a smoky casino. As good the Sheila E / Morris Day & the Time concert was, i would never return to walk through this nightly emphysema festival, no matter who the performing artist would be. Not to mention that, in full violation of Federal law, they had both handicapped entrance doors disconnected. I had to ask the entirely impolite doorman to call management to unlock the doors. Do they ignore the Americans with Disability Act in all of Indiana or just this tobacco hell masquerading as a music space? NEVER see a show here; it's not worth the overpowering, days-long-lingering stench of cigarettes soaked into one's garments. Not one star... ZERO stars.

After eating at Binion's Steakhouse in the casino, we retired to the gaming floor to try our luck. The floor is huge ... it seemed like acres of space ... but there was one big negative - smoking. The gaming space was nice and roomy and offered all the usual betting venues ... slots, baccarat, black jack, roulette, craps, etc. The only negative was that this casino - unlike most others in Illinois and Indiana - does allow smoking. No matter how hard they try to exhaust the fumes from smoking (and I was a long time smoker) you cannot get rid of it in this room. It really was choking. For this reason alone, even though it was a nice gaming floor and an enjoyable experience, we probably won't return. Parking was easy-peasy and everything was very safe - security was more than adequate. If they solve the smoking fumes problem (maybe getting better ventilation) this place would be more welcoming. While they have a non-smoking section (which is a bit of a joke when the floor reeks of smoke) ... they need to make it bigger and not hide it away in the attic. Three stars overall and could easily be higher.

Stopped here while coming thru Chicago - what I like about this casino is it is off on its own island and away from the hustle and bustle of downtown Chicago etc. There is plenty of parking linked onto the building, parking garage, as well as plenty room around the casino so you don't feel overwhelmed. Casino was clean when I was there - staff was nice and the dealer at the table I was at was very nice. I can see where this place would be lit up on a weekend night, but that's not a bad thing if they have enough tables open. Bathrooms were also very nice

You have to see this place to believe it. Friday night it was absolutely popping featuring some of the most reckless degenerate gamblers I have ever encountered. To give up $30 per hour at the blackjack table just to take in the sights, sounds, and awful-quality air is totally worth it. Dealers were all really friendly. To us. They definitely had strict orders to not interact with the people blowing thousands while playing ridiculous side bets. This could be ground zero for someone writing about gambling in America. Absolutely fascinated by this place.

Big screens & betting! Great for Sports-- Bears Sunday, Basketball, your game, you name it! Comfortable seating, complimentary beverage station, food court in walking distance. Fun outing!

This is an average casino experience. Lots of slot machines with average variety of manufacturers. The craps and blackjack tables were sufficiently staffed and players and staff were friendly. More servers, security, and cleaners are desperately needed however. Couldn't easily find servers and security on the floor. The slot machines had ashtrays that were dirty or even full of butts. Paper cups were also littering the slots and the shelf under the craps table. Not pleasant. We hope this casino improves. We like to come here from time to time.

Do I have a night to remember this evening at the Horseshoe Hammond Indiana. First, Ceasars have really out done there selfs when the remodeling, I have not visited there for awhile, looks amazing clean and comfortable. Secondly ,Shout out to bartenders Patty and Albert acting so quickly on telling security about my Issue with a stolen slot machine ticket worth $600. David R. Head of Security was able to get all my information and work coincide with the camera operators and actually find the thief and I was refunded my money. Lastly I was able to end the night with a massive jackpot. Thank you everyone ! Karl K.

I used to go there but like many casinos they're very sexist. They were more respectful to men esp. Middle eastern men. The dealers are not educated, typically only h s. Women are treated sexistly.

There have only one blackjack table that pays 3 to 2 on blackjack, and that table is packed constantly. You would think they would open up another table if people are dying to gamble but no table is available. Also, smoking is allowed everywhere and the whole place stinks like an ashtray. The only benefit of this place is it's location. It's convenient for Chicago residents, but I would advise driving a little further to the Four Winds in New Buffalo.

We celebrated our brother's birthday here. He LOVES the Village Square buffet. The variety is hard to beat, but for dessert go with froyo or gelato. The cupcakes did NOT taste fresh. I did NOT like that they changed some shuttle stops every 4 hours instead of 2. Chinatown has shuttles EVERY hour, for free. If you drive there's plenty of indoor parking. The cashier who admitted us to the buffet was pleasant, funny and honest. She said the frozen margarita was not nearly as good as the one on ice. I agree they smoke here is ridiculous, and I have not had much luck with the non-smoking section for slots. I am not certain if the tables are non-smoking. If you live in a place where smoking indoors is a no-no, this is either an oasis or a waking nightmare for you!

I don't even want to give this place a star! "We called and left a message to confirm your reservation" THAT WAS A FAT LIE. Very unprofessional manager and employees! I do not recommend this place to anyone! Horrible service! McDonald's served better

Warning, this is a a COVID-19 review lol. I went with a few friends and there was a temperature check at the front of the casino, along with ID checks. You must always wear your mask while at the casino unless you're eating or drinking of course. There was also social distancing enforced through the spacing of slot machines and number of people that can be at a table at any given time. Overall, I had a great time and enjoyed myself. The pizza was delicious and the service was great. The only thing that I wish they would do is come through the slots and clean the handles as patrons leave their seat. Although it was busy, you still had plenty of space to move around and enjoy yourself.

Wall to wall entertainment progressive nickel reel jackpots is as large as can be and the dollar reel offers a better bonus win than the poker denomination of 25 cent. Overall a greater chance at the jackpot if you play your cards right.

This casino is the best response to poker ever i love playing poker there i also like the $0.25 cent denom of diamond lines. Yes indeed the progressive $0.05 cent denom made a big jackpot id love to hit. My order at the buffet pretty much dessert. I chose ice cream.

I had never been to the Horseshoe before 2022 I've been 8-10 times as of currently and the service is lacking. They are taking all the chairs for roulette and asking everyone to stand. WHY? The limits on non-busy hours is ridiculously high. Slot machines are taking extra off when you spin you push the service button you are lucky if someone comes. The energy is negative from from customer service, managers to dealer and food staff. And definitely not enough floor security On the flip side the staff for Caesars Book betting were friendly and helpful. Time to give the Hard Rock a try

We recently went to dinner ($300) and the Boney James event ($400) at Hammond Horseshoe Casino and on their website on Goodie it said Valet parking was complimentary. Once we arrived the Valet parking fee was $50 cash no receipt. Upon my complain to their parent office the "Caesar Casino" rep said the ad in google was posted in error by their third party vendor. That unfortunately there was no reimbursement but they could give me free Valet parking at the next event I attend at Hammond Horseshoe Casino. Well isn't this a bate & switch I'm a senior citizen and I know these casinos rely on us elders to help fund their profits. Well that will never happen again FOREVER. I can't wait till Chicago open their own Casino.

Unless I'm going to play poker or going with my girl when she begs me to go, I try to avoid this place like the plague. The slots are REALLY REALLY tight and when you do finally win something, they are extremely cheap. Blackjack is a farce. You'll never come up playing it here. Blackjack playing 6 to 5 and the few that pays 3 to 2 are full. They never open up more tables when it needs to be done either. This casino used to be good and fair. You lose sometimes but now it ALL of the time. Unless you're playing poker or maybe craps, I say go to another casino

THANK YOU FOR SMOKING "I only gamble with my life, never my money." - Brendan Fraser as Rick O' Connell in The Mummy (1999) Close friends & family of mine know that aside from the occasional scratch-off, I never gamble. My Bohemian roots are probably to blame for my hardwired frugality; if I ever happen to set foot in a casino, it's because I've been enticed with the promise of one of four things: 1) hella cheap buffets! 2) nudie showgirls!! 3) free booze!!! 4) the concert I need to go to is on the opposite end of the casino floor I didn't drag my girlfriend to the hood, a.k.a. Hammond Indiana, for the first three things (in fact, Horseshoe can't give out complimentary drinks in accordance with state law, and that blows). We came to see Judas Priest, though little did we know we'd have to trek through a corridor of smog to get there. Thick, silver plumes of Newports came wafting out of thousands of ash trays as we journeyed across the floor lined by aisles of vibrant slot machines. It made the air quality of Los Angeles seem acceptable by comparison. Real classy. Cigarettes, cigars, e-cigs (joints? spliffies??) everything is fair game. The other borderline maddening feature about Horseshoe is their completely bogus, subjective entry policy. When you walk in, there's two podiums off to the right side and a wide open area, manned by a single 'security specialist'. Their job? Judge you based on your appearance. If there's any doubt in their mind that you're under 30 years old, you have to patiently wait in line off to the right. Normally I'd have no problem getting carded, but what drove me nuts was the complete lack of impartiality: "excuse me sir, you still have most of your teeth and don't reek of unfiltered Camels. may I please ask you to wait an extra 20 minutes while we conduct a background check and full cavity search?" "wait wha-" During our extended time in line -- a solid quarter hour -- I saw several younger twentysomethings scoot in past the pathetic rent-a-cop when he wasn't looking. I even saw one fresh faced teen who pulled a baseball cap down to hide his face.....no questioning whatsoever. At this point I half expected to see two kids stacked on top of one another, hidden underneath a trenchcoat and slowly wobbling toward the entrance. "yup, seems legit to me. enjoy your drinking & gambling, sir!" Are you f*cking kidding me?!? If you're going to eyeball every person who steps through the doors, then do your goddamn job! No exceptions, no excuses, and no getting distracted by some big-tittied blonde! Good christ almighty...... Apparently all you need to get in is a sneaky disguise, just try and look like you're 40. A fake mustache & bowler hat should do the trick. * TL;DR * I nearly died with fits of laughter when on our way out, I saw a sign that said "Horseshoe Casino: voted #1 place to work in Hammond Indiana!" Yeah, cuz you've got SO many good choices, like the bulletproof glass Popeye's or the nearby Dollar Tree. What they failed to mention is, working here will also shave 15 years off of your lifespan from all the secondhand inhalation. Sure, it might be a fun place to work......at the cost of having your lungs slowly fill with tar. D'ya ever wonder WHY smoking is banned in 99% of businesses in this country? It's because that stuff is pretty harmful. If you voluntarily want to be exposed to it, fine, be my guest. But forcing concertgoers to endure the Marlboro Gauntlet, that's not f*ckin cool, man. Unless Led Zeppelin decided to do a reunion tour and The Venue was their only show in the Chicagoland area, I don't see myself ever returning to this cesspool. Free parking, though. That's nice. Three Rivers near O'Hare Airport and Harrah's in Joliet are both smoke-free casinos that offer the same stuff (and you won't have to pay $5.20 to cross the Skyway toll, either!!) Recommended for smokers, busloads of old Asian women, anyone who "looks over 30", townies of Hammond, and hobos.

Of all the places i could have gone to celebrate nye, i chose this place. Never again will i make that mistake! After only 2 hrs, i was told to leave for being "too intoxicated" i had one white claw when i arrived and drank a cup of water before ordering a glass of champagne for the countdown. Once that was over, my friends and i head to the bar to get another round of drinks before hitting the tables. Well, as soon as my boyfriend brought the drinks back, two ladies approached us to tell us we had to leave because of my "intoxication" which was complete bs! I understand i might look young, but i am 26 yrs old and know my limits! After insisting I was ok, two officers came to escort us out but before doing so, they made sure to snatch the drinks out of our hands. As if being kicked out isn't embarrassing already. And to add on, its funny how they waited for us to buy the overpriced drinks before kicking us out! why not stop us from entering the bar area to begin with? The four of us are escorted to one of the exits, where we would have to wait for our uber. Surprisingly, they allowed us to wait inside and not in the freezing cold! The two ladies who initially kicked us out, waited further inside the casino, just watching us till we left, clearly on some power trip. I was shocked that the officers were insisting that i was too intoxicated after showing them i could walk in a straight line(wearing heels) and with no slurring of my words. But I guess thats how this casino treats paying customers. No wonder the casino is empty! Rude and disrespectful. Unfortunately, none of us(4ppl) had the chance to collect our winnings due to being kicked out so abruptly and i doubt any of us will make the 45 min drive to this awful place ever again. Highly recommend stepping foot in this casino neverrrr. Unless you enjoy losing money and being ridiculed in front of others.

Came in for the Will Downing concert and the venue was GREAT for the show!!!! Easy in though the traffic was hectic, but turned out to be gamblers coming in, though the concert was packed, we were able to get in and go straight to our seats - yeah, we were late :(, but considering, no wait at all! Drinks were reasonably priced, no food available, which was no problem... The only complaint was exiting the parking structure, which were full of bottlenecks on each floor. Next trip, I'd consider parking on the lowest level possible... I came in a few years ago for lunch and the buffet was spectacular from my recollection...

A regular sized bottle of Bud Light is $6 and I just can't get on board with that at a casino where you're going to be spending a lot of money. Better off going to Las Vegas and getting all of your drinks comped just by walking through the door! There isn't a lot to do here other than the slots and table games, very little in the way of entertainment or dining. However, parking is ample and easy to find which is pretty nice.

If only there was no smoking! I will probably never give a casino 5 stars. Let me just put it out there for the fact that the house always wins lol. But if Horseshoe didn't allow smoking, I'd give it 4 stars. For the Chicagoland area it's the closest experience in terms of tables and slots that reminds you of Vegas. Especially after some of the renovations, it's better than ever! They have good food options- I especially enjoy the Asian spot hidden away behind the baccarat room. They have a nice variety of slot machines, many of the same new ones as Vegas. I appreciate the attempt at a non smoking slot area. There are free soda machines scattered around so you can help yourself and not have to wait for a cocktail waitress. The prices of drinks are reasonable if you choose to drink. The bathrooms are clean. There is plenty of parking. I really have nothing bad to say about this place. Except for the smoke! If that won't bother you then I'd say it's worth the trip!

Horrible. Went to a show at the venue...have been sitting in line to leave the parking garage for an hour and have not even moved, how is that possible. Don't waste your time.

Saw a show here. It was great. However leaving the parking garage is horrible. Took us an hour just to go from floor 7 to 6.

They keep taking things away from players and raising the prices on everything. It use to mean something to be a diamond member, now its not worth the toilet paper you use in the bathroom. They give you no comps whats so ever and they have raised the prices on food almost 50% since reopening from the covid shutdown. Theres a reason why they are losing so much business to hard rock and i just named a couple. Unless you are going there to play poker, dont waste your time and if you are going there to play poker, make sure you eat before you go so you dont get raped on the prices.

Went to Pizza place at 130p Sunday February 26th 2023. I ordered two large slices to go. They put them on a paper plate. I asked the lady for a too go box please. She said this is 'how you get it.' I said please I need this to go and I'll pay for the box. The manager grew even more irate. Hey CAESERS your better off keeping people out of your organization by closing a restaurant instead of alienating your customers. Your staff manager for your pizza place has no class and I'll never come back to your filthy establishment.

I just experienced a terrible experience at this casino. I'm a new mom and my mother and aunt wanted to come and get tickets briefly at the box office here at the Venue. Granted there was a big confusion! However, the man at the desk checking ID's should've told me that I was not able to bring my newborn in with me to run in and out. What also should've happened was after we notified them about briefly going up to the box office, he should have told us it was not open and they only sell last minute tickets. Now, moving forward we were not notified any of this. While we were not coming in there to gamble ... we passed many working security to get to the box office. On our way back out ... we were approached by three men. Granted they told me I was not aloud to bring the baby in ... so we immediately told them we were already leaving and only came to pick up tickets to a concert. Granted two of the men said no problem, this is our fault and immediately left us alone as we were walking out as is. BIGGEST ISSUE: David R. had a very rude and nasty approach as if it was my fault and I should've known better but I did not and no one told me otherwise, neither. This man sat in my face the entire time walking out rudely talking to my family and harassing me for my ID as I was literally walking out the front door. He sat there continuously reporting what I was wearing to someone and badgered me in my face with my newborn child. I felt extremely attacked! That type of attitude should have been given to the employees that let me in and walk so far. Me not my family spoke rudely to him and we kindly told him to get out of our face and he is approaching the matter all wrong. If you look on the cameras we were only there for 5 minutes! In & Out. I am 26 years old. I have been here all but twice and had a good experience but due to this man rudely handling this situation and attacking me. I will never return here and I will make sure no one that I know will give this facility any services. His situation was merely a mistake. I'm not sure what ghetto personalities or people he has come across but everyone is not the same and we were WAY more then cooperative. You do not treat people like that especially when it's not someone's fault. Common sense isn't common to everyone. David R. You are extremely unapproachable, you're rude and you definitely need to know the line between harassment and making sure everyone is safe & You made me feel extremely unsafe in this situation. I will make sure I seek further action against you. You as a "supervisor" should know about HR ethics and security especially to cooperative individuals that just had no idea.

What on earth happened to this place???? I'm literally sitting in line, 40 people deep, after waiting in line at the other bar to get one single drink. Wow guys, get it together. This used to be the best casino in the Tristate area, this is crazy bad now....

Large enough for the area, but nothing special... lots of machines and table games to accommodate.. but my absolute biggest beef. Is that they'll send out a email " benefit" re Multiplier Reward Credits bonus - up to 100X .... and NOTHING noted, not even footnoted that Video Poker play is NOT included ! Only once one looks around for signs of when the promo starts...I found one sign that read " video poker play not eligible for multiplier credits" Is that fraud? Once the Horse corrals you in...without the right data ...then you need to find the " small print"?! That blew my trust in Horse quite a bit....Good Luck.

If I can give zero stars for this casino. My husband served in the Marine Corps, deployed twice to Afghanistan and now retired. THEY DO NOT HONOR MILITARY ID. Even the manager said they don't accept his military ID cause it doesn't have an expiration date. He's retired!!! There is no expiration date!!!

Although there are lots of big, new, highly electronic games, there are very few officially licensed ones. So there's no Game of Thrones, Sex in the City, Waking Dead, etc. It is a very smoky casino. We go to Vegas frequently, and I would compare the smoke factor to be on par with Fremont. Also to be noted, with the new Indiana gambling laws, the line for sports betting on Sunday morning was long and extensive. All in all, we won't be making the trip up here again anytime soon. We will just save our pennies to go back to Caesars properties in Vegas instead.

We went here for a concert and got stuck in the elevator that's the 4 star review the smoke walking in is a bit much but once in we really had a great time and the venue did not disappoint with responding --thank you team for turning it around!!

Went to just change out my Veteran card, they take it, make show all my proof I'm a Veteran, then claim, they gotta send an email to Vegas??? For what? Gave me a gold card instead. So Vegas honors Veterans, and you clowns make excuses. Won't be back. And will pass on to All VFW's

The number one thing I will tell you: Do NOT come to this casino if you are not okay with smoking. I was naive to think that it wasn't going to be that bad. WRONG. It was quite honestly the worst casino I have been in smoking wise. Everyone was smoking. Every. Single. Person. The non-smoking section is quite honestly a joke. When I was in there, people were smoking in there too. There is no ventilation in this place and it is quite honestly horrible. I've been to other smoking casinos and didn't even get a headache; here, I had a headache within the first half and hour. The other thing that was disturbing was that they weren't checking ID's. They selectively checked IDs and people just freely walked in through the doors. I am a huge fan of the Harrah's franchise, but this is one of the worst places I've been in terms of gambling. Gambling was fun to me and this place made me not want to gamble every again. I know this sounds extreme, but if I could give this place -1 stars, I would. The only saving grace of this place is the nice dietary staff and the shuttle service. We live in Chicago and we took the shuttle service from the Hyatt. It was easy and on time. They give you a little ticket so you can return on the shuttle for free. We went to the buffet here, but don't bother. Their pizza place is fire. The pizzas there were some of my favorite and they're wood fired. They're also marketed at an extremely affordable price and you can customize the pizza anyway you like. Their drinks are okay. It's nice that they have free pop machines everywhere, but when we ordered drinks, the waitresses were rude and demanding. We were here from 6:30-12am and I honestly wish I could get that time back. I am not sure I even had fun. The place was loud, smokey, and the staff (aside from the nice dietary staff) were shady as well. People hogged machines even though there were clear signs on the machine that said you can only play one machine at a time. No one was nice here. Thumbs way, way, way down. One star for the pizza and staff at the pizza place. -2 stars for the rest.

This Casino is close to where I get my gas each week in Hammond. Plus one of my fav Asian restaurants is here. The payouts used to be better, now it's every now and there. The staff have gotten better, must have had some customer service training. Mixed crowd. U wanna gamble they got the machine for ya!!! Good luck.

I think this is the best casino in the area. It's larger, nicer and cleaner. Parking is easy and they have a good variety of game tables as well as slot machines, a very small food court with decent options on the main floor, a great buffet upstairs and the more upscale Jack Binyon Steakhouse. The only thing I didn't care for was the smoking. But that seems to be allowed in all of the casinos around. Yuck. My husband and I love the Venue upstairs as well. It's a great place for concerts! We are fans!

Could be COVID related, but I say don't waste your time. They moved the slots around and I've never experienced anything so tight. I guess they're trying to make up for lost time. Plus, there's no eating, drinking, or having as my fun whatsoever, for that matter.

Why I dig the Horseshoe: *They carded me and almost didn't accept my ID when I rolled in, I take that as a compliment *Lots of parking spaces *Gorgeous view of the water and Chicago on a clear day *Lots of slots....and loose ones *Ridiculous amount of people there on a Friday afternoon *Fabulous people watching Why I don't dig the Horseshoe: *Even though bountiful parking, I could barely find a space *$10 valet? Oi vey. *Sketch location *Smoking galore. Smoke doesn't usually bother me but I felt like I had to chain smoke to be a part of the cool crowd. *Fabulous people watching can also lead to creepers I wouldn't detour to go check it out but if you're driving through The Region, why not?

Nothing like celebrating a religious holiday by heading to the casino right? I'm not a gambler so I was just a tag along on Easter. The employees seemed friendly. It's a shame the non smoking section still smelled. One person was smoking in the non smoking so it would be nice if they enforced that but I doubt that's something they can do. I didnt check out the venue since they do have shows here. It's a shame to think this place is open 365 but it's also nice to know people who are lonely or have nothing to do can come here. This place of course caters to Chinatown and I saw chinese themed slot machines but it would be nice if they offered Chinese as a language option. And no yelp, I dont think this place has gender neutral bathrooms.

Meh. It's okay. The bartenders are heavy-handed, which is awesome. It partly makes up for the lack of free drinks, and tight machines. The employees we interacted with were nice. The food is okay, I got a burger with no fries for $10 at the casino which took 15 minutes but is cheaper than room service back at the hotel. Probably won't be back though. It's not worth the $10.60 I spent in toll roads to get here!

Went there for a show which ended before 12:30 am. Because my car was parked on the top floor I was just stuck there until cars cleared till about 2:45. Terrible

Very disappointed in this establishment. While well over 21, they would not let me in to see the fluffy comedy show, as they felt they had an issue with my Illinois ID. I lost over $300 in show tickets (could not get a refund), a $150 hotel night stay (came from out of town) and meal/fuel/dog sitter costs. Asked to speak to management and was told no. Will NEVER be returning to this place again.