Marc I.
Google
Repeater from the past 20 years, the place is magical. The whole experience has always been amazing, really. Its like time has stopped and it is a magic moment.
However, over the years, the hospitality has somehow changed.
They used to serve breakfast and diners in the room or in the main dining hall. You had the choice. Now the choice is gone and we are all packed in the main dining hall with limited choice for hours : diner 6 or 6.30 , breakfast 7.30 or 8 am. Very strict with no exceptions.
The japanese hospitality is also not the same as the whole kitchen staff is now all non experienced and have trouble speaking and understanding japanese, same with the level of English.
We stayed two nights and they used to make the room (tidy up the futons and replace cups etc), this is also gone.
It is still a magical place but perhaps they should be careful about not losing their roots that started it all - 150 years ago.