Hoshino Resorts KAI Kaga

My wife and I had a fantastic stay at KAI Kaga to celebrate our wedding anniversary, and the hospitality from the team truly enhanced our experience. We are thankful for the attentive service and assistance we received throughout our visit. The staff is young and energetic, always serving guests with cheerful smiles, which left a lasting impression on us. However, I would like to mention one area for improvement: the lack of a complimentary shuttle bus service from Kaga Onsen station to the resort. Given the premium price we paid for our stay, it was disappointing to find that nearby resorts offer this basic service to their guests.

alright, this is super over the top hospitality and service. Words like posh and high-so come to mind while I was here. Food was delicious and everything is super first class and refined. One thing that’s super fun about it all, is you get to do it all in your PJs!!!!! Definitely good value for money and the onsen was a delight.

The hotel is not located in a walkable distance from the station, has no shuttle, also the hotel is not willing to call a taxi. It was all perfect until the day of check out. When I asked to book a taxi, the staff just said no taxi have to take bus. So I have to carry my luggage for a very long way to the bus station with all the snow. When I walked half way through, some nice people offered me helped to call a taxi. And when I arrived the station, there is taxi EVERYWHERE. It just has a feeling they are not willing to help and not even try. I was very looking forward to stay in the hotel and it has a good food and service on the first day, but just the last day ruined everything.

The location of the hotel is not very good surrounded by high rise buildings. Not very charming. The hotel and the rooms are very old, the view of our room was on the parking lot and we have booked private onsen in our room but it’s very different from what we have seen in the hotel website. Very small tab with no view and not surrounded by nature. |The food is average no western breakfast and the hotel is very inflexible about the dinner and breakfast time (breakfast at 7:30 )

My daughter has arranged a fantastic 2 nights mother-daughter get away at the Hoshino Resort in Kaga. The resort staff was polite, professional making our stay memorable and very comfortable. Our room with the bath outside on the balcony was excellent. The food was delicious, perfectly presented in beautiful china. The hot water spa inside and outside was well maintained and clean. Although the size was a bit small, but adequate for the number of visitors. The cultural performance, dance was very much enjoyable and the extra craft activities were delightful as well. The bus transport previously arranged through the resort from and back to Kanazawa was excellent, getting into the train station on time. I wish to thank the staff working at the resort for providing excellent service for guests.

During my stay at Hoshino Resorts, the rooms were great The food was also a bit below average and it had not fit my satisfaction. The way the food was presented was beautiful but the the taste of the food was unpleasant. Eating the same type of food every morning and night was incredibly boring. The location of this hotel was quite inconvenient, this hotel is mainly for people that want to get away from the city and try and experience a more quiet life as this hotel is known as a spa hotel. I thought that the spas were quite calming and helped heal the body. This hotel was not for me but could be suited for the elderly.

Over the years we have stayed at, and trusted, Hoshino Resorts when we travelled to Japan: Hoshinoya Karuizawa several times; Hoshinoya Fuji; Kai Hakone a few times; Kai Matsumoto; Kai Atami (shame that it closed); Kai Ito and probably a few we have forgetten. We were glad to have found Kai Kaga as a new Kai to stay. Unfortunately, the drop in service standards was palpable. When we checked in, the two reception staff barely cared how we could park our car, didn't help. Knowing that our dinner was scheduled to start in 10 minutes, the staff nonchalantly directed us to sit in the Travel Library and wait. We had to ask, "Aren't we supposed to get ready for dinner"? Both rooms were dusty. One swipe of finger across the counter behind the bed gathered a thick layer of dust. My wife had such a serious dust allergy as a result that she had to put in a face mask in order to sleep (for both nights). Corners and edges of the bathroom floor were dirty. More amazingly, the housekeeping staff barely cleaned anything on the second day. The rubbish in the living room was not even removed. The cause of these issues is likely the inexperienced and limited staff (still recovering from the impact of the pandemic I suspect). We reflected these issues to the hotel manager and she admitted the same. Still, we stayed at Hoshinoya Karuizawa last December (post pandemic) and did not experience such issues. If there is a staffing issue, we would have hoped that the management reduced the number of available rooms rather than lowering Hoshino's standard. It is difficult to win back lost trust. Lastly, it is strange that Kai Kaga offers guests to use a public bath across the street (no shower, 500 yen per visit for typical guests). As Kai's are onsen resorts, the fact that its own onsens are insufficient in servicing its guests is unacceptable. We ended up not using either onsens for fear of crowding and used the onsen in our own rooms. That was a shame.

I stayed 1 night there with my friend. The resort was located in Yamashiro hot spring area. So, we had to take a cab from Kaga station to get there(about 15min). ||The facility was clean and cozy. The room was a bit tiny, but well situated and well decorated. ||They had a tea house you can experience Japanese tea ceremony, which was great. And local lion dance performance at night was good too. I like the way hoshino resorts collaborate with local culture.||The hot spring was a bit tiny, but beautifully decorated with kutaniyaki ceramics on the wall. ||I particularly enjoyed their meals. Both dinner breakfast were amazing. The taste was fantastic and the presentation was absolutely beautiful.||Very lovely weekend getaway, thank you so much!