Hoshino Resorts KAI Kaga

We stayed for two nights in June for the Kaga Ultra Trail Running Race. Before booking, we requested an earlier breakfast than their standard 7am. After several emails, they offered onigiri at 6:30 AM, which we highly appreciated. It’s one of the reasons we booked this hotel. However, the onigiri was disappointing, lacking flavor and far below convenience store quality. Had we known they couldn’t properly arrange this early breakfast for race day, we would have chosen a different hotel. We asked for a bucket of drinkable ice to come with the onigiri on the day before and in the race morning. As it was extremely hot that day. However they only deliver the onigiri. We booked three rooms through the hotel’s official website months ahead, clearly stating that my partner does not eat cooked fish. We communicated this dietary restriction three times: during booking, through our friends who arrived a day earlier, and again upon our arrival. Despite this, the first night’s dinner included fish tempura and puffer fish nabe. The staff suggested my partner set the fish aside or eat it raw, which was unsuitable given the race the next day. After 30 minutes of discussion, they provided a small pork portion. The dinner portions were also unusually small, leaving our group of six unsatisfied. When we addressed the issue at reception, the staff did not apologize and stated they couldn’t accommodate dietary requests on the day of arrival, disregarding our prior notifications. When we mentioned my friend shared that one day before our arrival, then they found the note, then apologise. The next day’s dinner was acceptable. A staff member later apologized in Mandarin, which we don’t speak, and repeated the same excuse, showing a lack of understanding of our concerns. This felt dismissive and poorly handled. Other than the poor meal arrangement, the yukata provided in room were too small, and despite requesting larger sizes, we received the same small ones the next day. The public onsen was small, luckily we booked the in-room onsen. Highlight: We chose this hotel for its appealing design, clear email communication ( only email) and their agreement to accommodate an early breakfast for race day. However, the overall experience was very disappointing due to the failure to honor our repeatedly communicated dietary needs, substandard hospitality, and poor breakfast quality. Given this experience, we will not stay at another KAI Hotel in the future.

A waitress from Yamagata, who spoke English fluently, served us during dinner. When she learned that my son would be visiting Yonezawa, she kindly wrote him a note with her restaurant recommendations. Her hospitality and thoughtfulness beautifully reflected the warm spirit of the staff at Kai Kaga.

My wife and I had a fantastic stay at KAI Kaga to celebrate our wedding anniversary, and the hospitality from the team truly enhanced our experience. We are thankful for the attentive service and assistance we received throughout our visit. The staff is young and energetic, always serving guests with cheerful smiles, which left a lasting impression on us. However, I would like to mention one area for improvement: the lack of a complimentary shuttle bus service from Kaga Onsen station to the resort. Given the premium price we paid for our stay, it was disappointing to find that nearby resorts offer this basic service to their guests.

Very warm quite place. Private bath, 2 public onsens ,frendly english speacking staf, english menu

My daughter has arranged a fantastic 2 nights mother-daughter get away at the Hoshino Resort in Kaga. The resort staff was polite, professional making our stay memorable and very comfortable. Our room with the bath outside on the balcony was excellent. The food was delicious, perfectly presented in beautiful china. The hot water spa inside and outside was well maintained and clean. Although the size was a bit small, but adequate for the number of visitors. The cultural performance, dance was very much enjoyable and the extra craft activities were delightful as well. The bus transport previously arranged through the resort from and back to Kanazawa was excellent, getting into the train station on time. I wish to thank the staff working at the resort for providing excellent service for guests.

The hotel is not located in a walkable distance from the station, has no shuttle, also the hotel is not willing to call a taxi. It was all perfect until the day of check out. When I asked to book a taxi, the staff just said no taxi have to take bus. So I have to carry my luggage for a very long way to the bus station with all the snow. When I walked half way through, some nice people offered me helped to call a taxi. And when I arrived the station, there is taxi EVERYWHERE. It just has a feeling they are not willing to help and not even try. I was very looking forward to stay in the hotel and it has a good food and service on the first day, but just the last day ruined everything.

The location of the hotel is not very good surrounded by high rise buildings. Not very charming. The hotel and the rooms are very old, the view of our room was on the parking lot and we have booked private onsen in our room but it’s very different from what we have seen in the hotel website. Very small tab with no view and not surrounded by nature. |The food is average no western breakfast and the hotel is very inflexible about the dinner and breakfast time (breakfast at 7:30 )

During my stay at Hoshino Resorts, the rooms were great The food was also a bit below average and it had not fit my satisfaction. The way the food was presented was beautiful but the the taste of the food was unpleasant. Eating the same type of food every morning and night was incredibly boring. The location of this hotel was quite inconvenient, this hotel is mainly for people that want to get away from the city and try and experience a more quiet life as this hotel is known as a spa hotel. I thought that the spas were quite calming and helped heal the body. This hotel was not for me but could be suited for the elderly.