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The worst stay we’ve had at any “Five” star hotel, and we travel internationally a lot.
We just finished a five-night stay here, and it was extremely disappointing. Right from check-in, it was clear this place is not up to five-star standards. The front desk staff were consistently rude and unhelpful, making us feel unwelcome. We received no information about the hotel or amenities, and as first-time visitors to Porto, this was frustrating.
The breakfast experience was also poor. Half-open bottles of water from previous guests were left on the tables, and it took over ten minutes to get coffee. The staff seemed scarce, and you had to chase them down for anything.
The room itself felt cramped. The bathroom was outdated, with just a single sink vanity and no separate shower. The bathrobes were thin and worn out.
The hotel seems more focused on catering to large tour groups, which meant the staff were used to a group service approach, not the personalized attention you’d expect at a five-star hotel. This became clear as we watched large groups come through every other day, receiving more attention than individual guests.
My husband spoke to the front desk manager on day four, and although she listened, her response was inadequate. She offered us a free drink, which never arrived, and even suggested we consider removing our review—something we found quite inappropriate.
The only positive aspects were the lovely interiors, the accommodating valet staff, and the housekeeping. However, these don’t make up for the overall poor experience.
We’ve since checked into a four-star hotel in Spain, and it’s already better in every way, reinforcing our belief that Hospes Infante is not a true five-star hotel. At best, it’s a mediocre four-star.
