Andrea
Google
I found a strange insect on the bed. After checking Google Images and consulting ChatGPT, it appeared to be a bed bug. I informed the staff immediately, but they insisted it was not a bed bug. However, since neither of us are professionals, I chose to trust the AI analysis and decided to leave early for my own peace of mind.
Unfortunately, no refund or compensation was offered. On top of that, when I was moved to another room for the night, NO BED SHEETS were provided. had to sleep directly on the original mattress and pillow, which felt unprofessional.
This experience showed a lack of crisis management and concern for guest comfort. I hope the hostel takes this feedback seriously and improves its response to such issues in the future.