Hostal Luis V

During my stay at the hotel, Luis v. My experience was very poor and disappointing. Starting with my reservation. I did it first, though, Airbnb , and the hotel owner didn't accept it, and when I approached the front desk. The receptionist called him. A d mentioned my reservation. The owner told him that he couldn't accept my reservation that I had to make right there at the front desk . Was late night. 1, the receptionist told me that he didn't have rooms available on the ground floor. And assigned me one on the second floor. When I entered the room. First, a crockroach was playing in the room. The bed sheets were stained and with a very bad smell. The room is very humid. You couldn't breathe well. I mentioned it to the front desk. And then he showed me another room on the ground floor, when I was told that not rooms were available on the ground floor. The second one was even worse than the first one. I told the front desk that I would not stay at the hotel, then he showed me another room. This was better. With a king-size bed. Because the receptionist told me that only doble beds were available. He and the owner lied. No customer service. They don't care about it. The girl at the front desk. In the morning, she apologized and empathize with me for the inconvenience caused during the night. She really cares about the customers

Smells bad, like they wash the bed sheets and put it wet to dry on the bed

This is one of the most pleasant places in Santo Domingo, located across the street from the presidential palace, zona 47 bar in gazcue, is one of the safest bars in Dominican Republic. It's pleasant ambience and food and drink specials makes you want to come back over and over.

TV did not operate, toilet did not flush properly and pillows were smelly and old.

Bad Staff behaviour Ac not properly work Staff not clear Answer Service not properly Breakfast not properly 🙏🙏🙏🙏🙏🙏🙏🙏

The only good things were the location and the desk and restaurants staff that tried the best with the worst management we ever expirence. The room and, the hotel in general, are falling apart ( rain in the corridor, jacuzzi in the terrace with green water, no hot water and towels for the first day, water going out under the sink and a broken flash for the WC ... And that as we change two room, pretty sure if we were keep change we would have find more things wrong ), quite dirty ( we left for the three days we stayed there the sign to clean the room but they never did it ) and the breakfast are miserable ( you can choose between precooked egg or precooked egg, two slide of breads or two slide of breads and black coffee or black coffee ... At least this was for our three days of staying ).

Great location and the woman who runs breakfast is the sweetest! Book online ahead of time since it is cheaper and we had some issues when we didn’t. Great for the budget and location, but service and communication were lacking.

Helpful and friendly. Karaoke bar on the first floor , adjacent to the hotel. If you want a calm place , probably it is a good idea to weigh pros and cons in advance to spare you a sleepless night. All in all a good place to spend a night.