Başak Deniz Çimen
Google
I am honestly very surprised about the good reviews. The only reason I booked this hostel was that my flight arrived so late so I needed a hostel with a 24hs reception. So I appreciate that. The lady welcomed me with a friendly attitude. The 6 people dorm looked so different from the pics on hostelworld, the bedding they use was definitely not washed because it had hair on it. The upper bunk bed was full of dust, the bed sheet was so thin that it was so worn out over the years. No air in the room. Seeing how much hygiene this place lacks, I couldn't sleep at all because if they don't even wash the bedding they might as well have bed bugs. I actually had an intense rash few days after staying here so who knows...I said I wanted to change my room or get a refund as I could not stay there. The bathroom was also falling apart, they had a towel that had a hole on it. The lady woke up her other colleague who was understandably not happy, but neither was I after 15 hours of flight. He refused to give me the refund, and insisted on asking for extra 1000 pesos If I wanted to change my room. Later he also confessed that they don't wash the bedding (the duvet kinda blanket) every day! After a lengthy conversation, he agreed to give me half of my money back (with the attitude of telling her colleague in Spanish "give her the money so she leaves"). I have been travelling for 12 years, worked at hostels myself, there is a lovely traveller's culture among people who stay in hostels, and unfortunately this behavior doesn't belong there. I hope this person reflects on his behavior and treats the guests better.
Edit: to the reply of the premises
Unfortunately asking for basic hygiene is not considered OCD. If you asked to see the proof, we could have examined the bed together but you did not. No, I did not want a single room, if I wanted I would have booked so. I love hostel culture, but not the one you foster unfortunately. Also I checked the other poor reviews, and it is only sad to see the premises replies by attacking people instead of taking reviews for consideration which already says so much about your attitude. Anyone who is reading this can see that I leave reviews very frequently and I leave very positive reviews when I see the merit, so I am not here to defame anyone for no reason. Good luck to you with everything.