Hostal Zócalo

What beautiful place with a great staff. There was always someone on duty to answer any questions we had. The room we rented was a loft and perfect for our needs with a smart TV, AC and a large comfortable bed. Each morning we went for breakfast there that was included and each morning the selection was amazing. There are stairs when entering but even with heavy luggage it was not a problem. The room didn’t have a refrigerator but there is one in the main hall that can be used. There are water stations everywhere available for use. I am happy to have chosen this location and when I am back again will return here again.

If you have mobility issues it is not for you. There are a lot of stairs going up. And then you have to go down to get your room. It was very difficult to me because the air downtown was very dirty. I left two days early. The window did not close all the way. So there were mosquitoes inside the room. The bed was very comfortable. The AC was good. It was right on the main plaza in Centro. But if you cannot breathe well it's not the place. There's lots of construction. There's lots of dust. And soot in the air. I will not do it again.

The place is just amazing its a very large very old family owned and run mansion( it will make you feel like you are in Europe). The staff was so nice and helpful! They made our stay a pleasure. Lots of spaces to sit and chill in apart from others. It's located right on the main square of the city and had 5 little balconies that look right over the park. The bed was cozy and rooms were very clean. We will definitely tell all our friends to come to this place and will be back next month again.

This hostal is old, dirty, and uncomfortable! At one point, there wasn't even running water to take a shower. The rooms are closet-sized without air, and very stuffy! I wouldn't recommend this place at all. There are much better places to stay!

I really wanted to like this place and my husband and I are used to staying in hostels, but this was extremely disappointing. The inside is relatively comfortable, but when we were taken to our private room, it was unbearably hot. There was no ventilation, just a ceiling fan that didn’t do the job. There was nowhere to hang our things and the bed took up almost the entire room. It was not a big bed. We are used to shared bathrooms, but the walk to the shared bathroom was pretty long, and there was a man sitting outside the women’s room, watching something on his phone, and that made me uncomfortable. Inside, the women’s room was filthy. Granted, we checked in at night, and by mid morning the next day, the bathrooms had been cleaned, but I absolutely was not comfortable in that location. We had the breakfast, which was good and checked out the next morning, finding a regular hotel for a couple dollars a night more that had a private bath and a decent air conditioner. I can’t believe the great reviews this place has. I’m sure everybody’s very nice, but they really were deplorable conditions.

Great value (very good price compared to other hostels in Merida), Great location (you can’t find a better location than this - right on the main plaza!) , Great breakfast (the breakfast was included in my rate, it really amazed me how great it is, best in town, even compared to other restaurants), Great view from the breakfast cafe balcony and amazing terrace! Great shower - enough hot water and nice water pressure. They also gave me a nice tower and soap, and a lock when I check in. I stayed in the dormitory, all the beds are individual (no bunked bed), and they are quite comfortable. My only complaint is that the dormitory is quite crowded, my bed was right next to the door so I don’t have any privacy as everyone walked by can see me and wake me up all the time, and the door can’t really be closed from inside.

I gave one because of the nice receptionist at front desk. She was embarrassed 😳 of the bad Mainance of the room. This is the Worse place i ever try to stay🥴. I checked in very tired , after 12 hour long trip for business and find out with a very bad maintenance of a/c,the room super tiny and smells terrible! No way to stay in that room. Took me 5 minutes to get my things at 2 am, I have to look for another place to stay. I have breathing problems so no way to stay in a so bad stinky,smells mold in that room. For the price I went to Hotel Hit the receptionist very helpful and the rooms very big and clean a/c. The room is Double bed for the same price!! Make sure see the rooms before booking this place and canceled my other reservation. Even something in the bed 🫨

I imagine that the other people who have reviewed this location did not stay in the room where we were. Although the inside of the hostel was not unbearably hot, our room was. There was no ventilation, nowhere to hang our things, and barely enough room for the bed. We are normally fine with shared bathrooms, but the walk down the hall was uncomfortably long, and there was a man poised on the couch outside the women’s room, watching something on his phone. Inside the women’s room, the evening we checked in, I found it filthy. Toilets were a mess and I did not feel comfortable being in that bathroom. We managed through the night and the next day the breakfast was delicious, and when I checked the bathroom, it had been cleaned. But it was already too late and we couldn’t stay another day. For a couple dollars more, we moved to a hotel with a private bath And a working air conditioner just a couple blocks away.

I really wanted to like this place and my husband and I are used to staying in hostels, but this was extremely disappointing. The inside is relatively comfortable, but when we were taken to our private room, it was unbearably hot. There was no ventilation, just a ceiling fan that didn't do the job. There was nowhere to hang our things and the bed took up almost the entire room. It was not a big bed. We are used to shared bathrooms, but the walk to the shared bathroom was pretty long, and there was a man sitting outside the women's room, watching something on his phone, and that made me uncomfortable. Inside, the women's room was filthy. Granted, we checked in at night, and by mid morning the next day, the bathrooms had been cleaned, but I absolutely was not comfortable in that location. We had the breakfast, which was good and checked out the next morning, finding a regular hotel for a couple dollars a night more that had a private bath and a decent air conditioner. I can't believe the great reviews this place has. I'm sure everybody's very nice, but they really were deplorable conditions.