Hostel Chillout

Amazing place with a great atmosphere rigt in the city center. The common area is social, kitchen great, its very clean and great WiFi. Silent at night so you'll get a nice sleep, safety and lockers as well. The staff are so kind and helpful. Highly recommend this Hostel! 10/10

Definitely my favourite—not only as a hostel, but as a place to spend relaxed, chill time. It’s clean, well-equipped, the staff is wonderful, and what I like the most is that the common area has a home-like feeling and helps you connect with people from all around the world.

This hostel is cheap, but you pay for what you get. You have to put your sheets on yourself, lockers were too small and the keys required an exchange change deposit. No space for bags, no curtains on top bunks, small beds and hard to get to the rooms. Bathrooms didn't have soap or mirrors. I wouldn't recommend staying here unless you're on a very tight budget. Staff were also not very friendly.

7/10 Safety should be a concern: the dorm area is always open and if you buzz the ringer you will be opened without being checked if you have a booking or not. Curtain only on the bottom bunk. A lot of tiny flies (50+) that buzz around the bed and covers if you turn the lamp on. That I could see there were only two showers (one in my dorm area and the other next to the reception), so i had to wait.

My friend & I both got sheets that were too short for our beds. We brought this up to the receptionist. After I showed him how the sheets were like 3 feet too short he said "well, I guess that's the way it goes sometimes." I asked if I could get another sheet to double them up and he said "I guess if you really want..." My friend later asked for the same and he said "Sure, but I wouldn't care if it were me." Before this he refused to help move my friend to the same room as me because he'd already printed her receipt, and "my boss doesn't like it when I have to change things after payment's been taken." My friend's room ended up being very, very smelly. Like sweaty sports clothes than had been sitting around. This seemed to be the fault of none of the current residents. Even after opening the window for several hours, their room still reeked. My room was much better. However, it was attached to the lobby which is also the lounge and people were watching football in there past quiet hours, which didn't bother me personally, but I mention because I know others might like a hostel that honors its own quiet hours. P.S. A very small thing that does not affect my rating at all, but in case they read this: if you're going to hand out a piece of candy upon check out, please give out something allergen-free & vegan. I assumed it would be such as a lollipop since most lollipops are, but upon checking it had lactose.

AVOID LIKE THE PLAGUE! This hostel is incredibly unsafe, unsanitary and unmanaged. Two friends and I were beaten, robbed and forcibly removed by two huge men from an outside security company that were invited into the property and let into our locked private room by the lone receptionist whilst we were sleeping!||||
They entered without any warning and violently kicked at everyone whilst we were in our underwear asleep. We had not showcased any aggressive or threatening behaviour prior. They then screamed at us in polish, gesturing to get out. As we started to pack hurriedly whilst bruised and beaten, the unknown security guards continued to kick and punch. We couldn’t do anything but try to block and mitigate the continued attacks, as it was clear that we’d have likely ended up in hospital if we'd tried anything against these mammoths.||||
Whilst we were packing they went through our things, such as toiletries and wallets. All of our cash was taken and IDs were checked, presumably to see to what degree they could get away with more crime. One of the guards struck me in the face whilst I was packing, whereby my nose started bleeding profusely. They quickly donned latex gloves to minimise evidence of their presence and started to use my remaining unpacked clothes to clean up the blood that was uncontrollably going everywhere.||
||We were ushered out of the hostel and down the stairs, blood still flowing, left in the rain outside barefoot and half dressed to fend for ourselves. Fortunately, the third hotel we found took us in for the rest of the night.||||Our other friends staying in the same room returned later to find they had managed to clean most of the blood. Fortunately, they managed to secure the items we’d had to leave behind, such as a passport in one of the safes. They complained to the receptionist but were rudely dismissed.||||To be transparent, there had been a disagreement between two of us and the receptionist. On arrival to our private room, of which we had entered immediately, after we had closed the door to isolate any noise from speaking, he marched in aggressively to tell us that we were not allowed to be talking at all (we had of course booked a private room so that we could do so quietly without affecting other guests) and shouting (yes, ironic) about one of our other friends who had unfortunately been sick in a different private room the night before. That person had already apologised, cleaned and paid to cover new sheets, and the other staff who’d dealt with it were happy. We disagreed that we were causing an issue in our private room and explained that it was unfair to come at us so aggressively for an issue in another room that had already been dealt with.||||Why he decided to escalate like that out of the blue is shocking, childish and unprofessional. I have never encountered anything like that at dozens of other hostels around the world. We ended up going to talk on the terrace for a few minutes, as we weren’t allowed to in our room. He then disturbingly grinned and claimed that security would now come to "punish" us. Five to ten minutes later, once we were nodding off, he unlocked the door to our private room and let his lackeys in to do his dirty work. My guess is that he lied to them to rile them up, so that they would be unfathomably aggressive.||||The entire escapade was completely uncalled for and unnecessary. It could have ended the moment he came into our room with a polite and gentle word. The outcome was completely disproportionate and unacceptable.||||This hostel is a joke and should be shut down. Even days later, I still have cuts and bruises. Including a lovely shoe mark on my shoulder. I hope that you heed my warning, prioritise your safety and DO NOT STAY HERE!

My first day & night was ok. On the second evening I returned to my room with two friends, the hostel was quiet and we were looking forward to sleeping. When we got to our room the door was wide open, giving everyone in the building access to our belongings. There was blood smeared all over the floor, the beds and the bedsheets. I would upload photos, but the review may get removed. Later we were told that our roommates had been in an altercation with the security guards in the hostel. A hostel receptionist informed us that they were being disruptive and called security to "punish" them. Security had assaulted them in their beds (hence the red stained bedsheets), kicked them onto the street without their passports or clothes and stolen all the money from their wallets (Polish and otherwise). It is unnecessary to say, we did not sleep comfortably that night. The security at this hostel is a joke, they and bullies that mugged three of their guests. The staff were apparently shocked at the blood (which I doubt was genuine), when it came to checkout they charged the room a cleaning fee. It is a disgrace. The incident was handled terribly.

Pros: Decently clean, well located (near to many tourist attractions and 15 min from the central train station), the private toilets, showers, and full bathrooms are a huge plus. They have locks on the lockers as well as on the dormitory rooms. Building also feels safe, with 24h reception, and the neighborhood is neat, with many restaurants in a variety of price ranges. Cons: The sheets (which you have to put on yourself) don’t exactly cover the whole mattress. Little privacy in the lower bunks, none at all on the upper bunks. The lockers, while locking, are a tight fit for even a standard backpacking bag (I think mine is 30L). The bathrooms, despite being perfectly clean, have a sewer smell. Maybe it’s a summertime problem. And one side of the building is facing a construction site where work begins at 6:00am, so bring earplugs! Neutrals: Bed comfort, kitchen and common area all nice but not special. Some staff are very nice, others less, but no one rude. Doesn’t seem to be an especially social hostel, which was fine for us.

Booked via booking website and seemed good value for the money. Be advised that the refund policy is a catch 22. One asked the other to proceed with the claim. The rooms are clean due to the fact of having been recently refurbished. But even with double pane windows it is and stays noisy. More so if your neighbor slams the doors or speaks a little louder. One thing not mentioned in the policy was the deposit for the key (actually a badge in my case). In the end they didn't claim it more than that. Maybe just another try of ripoff. Just guessing though. The hood is hip with lots of restaurants and bars open late night. So maybe it's worth paying a bit more but staying in a real hotel with a breakfast included. The choice is the customers to get ripped off or not. Cheers

I really liked the hostel, staff, facilities, breakfast, bathrooms, the only problem was that I have requested bottom bunk and they've confirmed, yet still I've got the top bunk, which I hate. Their response was that 'no one of staff has mentioned that in your booking.' Seems unprofessional.