631panagiotisk
Google
Overall, my stay at the hostel was pleasant; however, I feel compelled to report an extremely unprofessional and unacceptable experience with one particular staff member.||I arrived at the hostel at approximately 2:00 AM. During check-in, the staff member asked where I was from. When I responded that I am from Greece, he replied that he was from "Macedonia." I politely corrected him, noting that the official name is "North Macedonia," as I am from the region of Macedonia in Greece. He immediately became confrontational and insisted—against all diplomatic and factual accuracy—that he was from "Macedonia." It is entirely inappropriate for a hotel employee to engage a guest in a politically charged argument, particularly one rooted in a sensitive and internationally recognized dispute. I was exhausted and chose not to escalate the matter, but his overall behavior was rude, unprofessional, and completely unfit for the hospitality industry.||Unfortunately, the situation deteriorated further when I was checking out in the middle of the night. I was struggling to find a taxi and asked the same staff member for assistance. He claimed he didn’t know any local taxi companies, and then added that he could not call a taxi for me because he "didn’t have credit"—referring, astonishingly, to the hostel’s landline phone. This excuse was both unacceptable and irresponsible. Because of his refusal to help, I was placed in a stressful and vulnerable position and nearly missed my flight as a result.||The individual in question, whom I unfortunately do not know by name, has a beard and long black and gray hair. His overall attitude was dismissive, unhelpful, and entirely incompatible with the standards expected of someone working in a guest-facing role.||I have over 35,000 followers on TikTok and will be making a video to share this experience—not to target the hostel, which overall was lovely—but to raise awareness about the kind of behavior that should not be tolerated in any professional setting. I strongly urge management to take this matter seriously and ensure that all staff are properly trained in professionalism, guest service, and basic courtesy.||Thank you for your attention