Georgia Dixon
Google
If you’re a woman, DO NOT STAY HERE.
We booked this hostel for seven nights, expecting a safe and comfortable stay. Instead, we barely made it through four before having to leave for our safety.
We believed we had booked a female-only dorm, yet we were placed in a mixed room. When we raised our concerns with Addy at the front desk, we were met with outright rudeness. There was no attempt to accommodate our discomfort—just dismissiveness and hostility.
On our fourth night, a new guest checked in, and it was immediately clear that something was wrong. He was very clearly on drugs and made us feel very uncomfortable. We woke up in the middle of the night to find him pacing frantically and rummaging through our belongings. We were terrified to move, let alone sleep. No one—no matter the circumstances—should feel so unsafe that they are forced to stay awake all night out of fear.
As soon as he left the room, we packed our bags and went to the front desk but once again, we were met with complete indifference. At first, they simply offered to move us to another room—as if that would erase the fact that this man was still somewhere inside the hostel and we would have to see him daily. When we insisted that we didn’t feel safe, they half-heartedly looked for him before shrugging and telling us we’d have to wait in reception until he returned.
We were then told from someone who overheard him checking in that he had asked for the full names of the people sharing his room and the blonde lady at the front desk had happily given them to him. A complete stranger—someone who had just violated our space—was handed our personal information. This is a major data protection breach an absolutely unforgivable failure on their part.
At this point, we just wanted out. We asked for a refund so we could leave immediately, only to be told that there was only “a 50% chance” we’d get our money back. Both Addy and the blonde receptionist were disgustingly rude and passive-aggressive telling us that if we didn’t want to stay, we should “just book another hostel.” No concern for our safety. No accountability.
They were more than happy to take our money but completely fine with leaving two young women stranded, scared and alone. Thank goodness we had each other and we weren’t solo travelling as this would have been enough for us to book a flight home.