Hannah O'Sullivan
Google
We were genuinely surprised and disappointed with our stay at Ka’beh Hostel considering the number of good reviews left by previous guests. We chose this place largely based on reviews and the lovely looking photos of the pool, communal area etc.
Please don’t be fooled by the nice photos of the pool area like we were; we arrived roasting and looking forward to a dip but the pool looked completely rotten.
On the plus side, the staff were very friendly and welcoming. They sold us a tour to see Chichén Itzá, but gave us false information about the tour, i.e., guaranteeing we would have minimum 2 hours at the site, that it would be the first stop of the day etc, that there was no stop at the Mayan village that is advertised in other tours (which we specifically did not want to go to). The tour is carried out by Dream Tours - the tour group name was not available to us before we actually went on the tour; had we known, we 100% would not have booked with them, as they have nothing but bad reviews online. The hostel promotes this tour, despite the negative reviews, giving really poor advice to guests.
When I contacted the hostel noting that we had been given false information about the tour, and that we ultimately had less than an hour at Chichén Itzá, staff were quick to respond, which I appreciated. Unfortunately, they offered nothing other than a cocktail or else a discount on a whole new tour to remedy the fact that we did not get what we paid for, and had been sent on a hellish day out instead.
To be clear, I understand (now), that schedules can change on these tours, and that the hostel can’t guarantee the amount of time at the site. This information came to us only when we complained while we were on the tour. My issue is with the fact that the staff did indeed guarantee minimum 2 hours at the site, with it being the first stop of the day. Long story short, find out the name of the tour group if you are booking a tour with the hostel and do your own research.
We stayed in a private room, it was very basic - thin pillows and mattresses, but the AC was an excellent bonus, as was the filtered water available.