Sofie S.
Google
This hostel is, in my opinion, very bad — especially the service.
A travel companion and I had booked two private rooms. Since I was traveling with a male friend, we wanted two separate private rooms. We booked and paid a deposit for them one day in advance through Hostelworld.
When we arrived at the hostel, the man at the reception told us that a mistake had been made and that there was only one private room in this hostel. So we either had to stay in one private room together as a group of three, or take a dorm room that was supposedly empty, together with the private room. Because I wanted privacy, we chose the dorm aswell. However, we were surprised that we still had to pay the same price.
When we arrived at the dorm, it turned out there were already three other people staying there. We were then assigned another dorm that was supposed to be empty. However, this room smelled so bad that we almost felt sick.
After that, we went to the private room instead. There was also a smell there, but it was nowhere near as bad as in the dorm.
We were absolutely not happy with the room — it was small, old, and definitely not worth the money.
Since many hotels and hostels were fully booked, we decided to stay in the private room anyway. At reception, we expressed our complaints. We were told that the smell was a general issue in the square. The mistake with the private rooms was supposedly not the hostel’s fault but Hostelworld’s. The person at reception was not authorized to issue refunds, and the responsible person would only be back two days later. We were also not allowed to call the person in charge.
We were told to send an email to the general hostel email address and hope that the money would be refunded to our account within two weeks.
We spent about two hours at the reception, trying in our best Spanish (since the gentleman did not speak English) to get our money back. On top of that, we also had to spend our own time and energy writing and sending an email ourselves.
Simply disgraceful service!