Joshua Timson
Google
Our recent stay at Hostel Mundo Joven Catedral was far from perfect.
The most egregious issue arose when we were inexplicably locked out of our room. Upon contacting reception, we were informed that they believed we hadn't paid for an extra night, despite us having clear confirmation of our pre-paid booking. We were then subjected to the indignity of having to provide proof of payment, wasting valuable vacation time trying to rectify their error. This level of incompetence and the accusatory tone were utterly unacceptable.
Furthermore, any hope of a peaceful night's sleep on Friday and Saturday was completely shattered by the noise emanating from the rooftop bar. The music continued late into the night, making it impossible to relax or get any rest. This lack of consideration for guests staying in the hotel is appalling.
Adding insult to injury, we were repeatedly denied access to the very rooftop bar that was causing us so much disturbance. Despite attempting to reserve online and then following the staff's advice to book in person, we were consistently denied entry for the majority of our stay. This felt incredibly unfair, especially given the noise pollution we were enduring.
Overall, our experience was deeply disappointing. The attempted overcharging, the disruptive noise, and the inaccessible amenities made for an unpleasant stay. This hotel prioritizes its bar scene over the comfort and well-being of its paying guests which is far from ideal.