Henrik Gonder
Google
Not for a hostel stay, for bike rentals.
Had booked 6 bikes months in advance for a full day rental. When we came in none of the bikes were ready, there was no staff there to help us. Took almost an hour getting the bikes out, filled with air, batteries installed. Bikes were not well kept and one got a flat and broken stem valve as they were being repaired, which in hindsight was a bad sign. Got a replacement bike in a much to small size but it worked ok.
Even though we had prebooked 6 bikes they only had 5 helmets for us. And could not find a sixth anywhere…
First couple of kilometers towards Dînant were fine, and then the chain on one of the bikes jumped off. Quick fix but annoying. Then it kept happening. Over the 60 kms to and from Dinant it happened around 15 times, resulting in quite frequent stopping. Chain was very sloppy and loose which we unfortunately did not realize before we were well underway, we were just eager to get started as we had waited so long. Since this was a group of 6 we persevered and didn’t want to return, especially as we had almost depleted the stock of bikes anyways.
One of the other bikes also had a bad chain that jumped off a few times. Didn’t totally ruin the experience but it is definitely annoying to have a substandard experience due to severe lack of maintenance on rental bikes. For 30 EUR per day I’d expect better.
We got refunded for 2 of the bikes, paid for 4 of them, which we were happy with after the fact, but I’d much rather rent from someone else.
Bike ride to Dinant was absolutely stunning. Well worth it. Just get a proper bike elsewhere.