Bar L
Google
We arrived in Salento after booking a hostel in advance, but when we got there, we found that the room was very uncomfortable, so we wanted to switch. We called hostel Tralala to confirm availability, and as soon as we were told there was space, we canceled our previous reservation and went there with all our things.
A few minutes after arriving, the receptionist told us she had made a mistake and there was actually no availability. We started looking for another place to stay, but after about 10 minutes she asked us to leave because it was the hostel’s quiet hours — even though we were sitting quietly and just looking for a new place on our phones.
We explained that we had nowhere to sleep at the moment and just needed some time to sit and find somewhere, but she said it wasn’t her problem and that we should have been more responsible — even though the reason we canceled our previous booking was because she had told us there was space.
In the end, we found ourselves out on the street at night looking for a place to sleep — when all we needed was just a few minutes to sit in the lobby. That was the bare minimum she could have done after her mistake.
The receptionist’s name was apparently Alla, although it’s possible she gave us a fake name because we asked her after she had kicked us out into the street.