allison C.
Google
I genuinely enjoyed my stay here. The room was clean, the space was comfortable, and the location couldn’t be better. Everything seemed smooth when I checked in I showed my booking confirmation, and the woman at the front desk told me, “Great, looks like you’ve already paid.” No concerns, no red flags. I went on to enjoy my time.
But after checking out DAYS LATER!!!! I received multiple calls and messages from the hostel claiming there had been an error, and that I hadn’t actually paid. This came as a shock not just because I was told otherwise at check-in, but because the tone of communication was accusatory and, frankly, unprofessional.
Instead of calmly providing documentation or explaining the situation clearly (was it a tech glitch? human error?), I was made to feel like I was intentionally avoiding payment. There were even threats to call the police, which felt wildly out of proportion especially since I was never shown any proof that a payment failed.
I’m absolutely willing to pay if a mistake was made and I communicated that but the way the situation was handled left me feeling more scammed than supported. A simple email with proper receipts and respectful dialogue would have gone a long way.
This hostel has potential, but the management and communication practices need serious refinement. Either the staff is undertrained, or something shadier is going on behind the scenes. Proceed with caution. RED FLAGS RED FLAGS.
