Hanna P
Google
One of the worst experience regarding the service in hostel! We stayed this summer, August 2016, with a group, and we will never repeat the same mistake. I have to tell that a lot depends on the staff. So, during our stay the receptionist badly treated our international guests. Here are some examples:||- They were downstairs at night, trying to get in, calling the doorbell and she did not let them in. It happened during several nights, and it is not acceptable to let people outside, especially when the service is 24/7!||||- Our Slovenian guest wanted to wash his cloth, however, he did not pay attention that there is a 'queue' to do the washing. So, he just put all his cloth in the washing machine. When she saw it, without any notice, she stopped the washing machine at the middle of the process, took all his wet cloth and put in the corner. He was shocked with such an attitude. ||||- One more thing: she was shouting at our guests! Shouting!!! I wonder how can the manager hire such people, who has neurotic problems.||||The hostel itself is nice, good beds, showers, kitchen, common room and central location. But only one receptionist made our experience a nightmare! Never again!||||P.S. Expect super long stair trip up as there is NO elevator!