Susan S.
Yelp
I recently stayed here for my second time, and was very disappointed.
Pros: The facilities are clean, the location is ideal (just outside of the city, within easy walking distance of the buses), and the atmosphere is much quieter and tamer than most hostels, and the price is reasonable for Oahu.
Cons: The staff was very rude and not at all hospitable. Normally this isn't a priority for me, which is why I came back a second time even after feeling unwelcome the first time. However, I feel something needs to be said.
I stayed here with a friend-- when we reached the office to check him in, we asked if there were any beds available for me to stay too (I didn't have a reservation, as we had cancelled it a couple weeks prior). We were told both reservations had been cancelled and my friend couldn't stay, and that there were no beds available for me, either. We were told to try making a reservation online (?) instead. Fast-forward 15 minutes of conversation that was WAY more confusing and hostile than it should have been, and we were each given a room. The whole time we had the impression that the manager just wanted to leave to go run an errand, and couldn't be bothered with us (even though we were there during open office hours).
Another man was consistently watching us suspiciously as if we were criminals; nobody was helpful whenever we had a question, instead they seemed annoyed and usually referred us to another employee who wasn't currently there; my friend was yelled at for cleaning a load of laundry (with the machines we were told we could use), because the manager wanted to wash the hostel's sheets; their wifi wasn't working, and when I asked for help with connecting, the manager just said "it should work" and shrugged at me apathetically.
We were very unimpressed; this is the first time I felt motivated enough to leave a Yelp review.