Ceciel H
Google
We read the reviews and decided that La Luna would be the perfect place for us. I am sad to say we were wrong. We stayed there for 11 nights so I base my review upon a We were here for 11 days, enough time to get a good idea of what La Luna is like. We have travelled a lot over the years and La Luna to us felt both as a place with big possibilities but also as a cash cow. The owners have a well booked place but no investments are done to maintain the place while most staff (partly volunteers living in the building) are clearly not trained in how to be welcoming or inviting. They sit behind the computer at the entrance, hardly look up when you enter or leave, whether it’s Christmas, New Year’s day or any other day. It all feels very cold and unpersonal. Something we had not expected for a hostal. Then there are the facilities.||||What we really didn’t appreciate was the lack of cleanliness. For the eye it may seem clean, but our children suffered from the dust (allergy) and when we realized the ladies that clean the rooms only have a broom and no vacuum cleaner while all floors in the bedrooms are covered with fixed carpet, we understood why. ||||The breakfast is poor. Old, dry bread, mainly white, hardly any ‘integral’ and the ‘freshly baked croissants’ that are mentioned in other reviews, are at best bought the previous day and are of the type baked in a factory and sold in the prepacked section in a supermarket. If they had been warmed a bit they might have been ok. But they are not. To be honest, we can do without croissants to begin with. Good wholewheat bread, baked in a bakery, would have been great! Fruit would have been great! Just those two little changes would have made a big difference.||||The breakfast room also is part of the beer-bar. One morning after people had been partying all night long, we had breakfast in the smell of beer and on a sticky floor that had not been cleaned yet.||||The building itself has an amazing potential, but at the moment it is in need of a lot of care. In our family room the beds (box spring) were all sagged (some almost hit the floor). Bedsheets are old and pilled and towels are thin and have stains. ||||My advise to the owners would be to give La Luna some tender care and train staff in how to approach guests. Because the building and the location are great.||||Ah, there was actually one manager that gave my husband a lot of valuable information about hikes and biking tracks. But something as simple as a plan of the circuito chico or of Bariloche was not available.||||We loved Bariloche, but if we would again, we would go for another hospedaje.
