franciscac917
Google
The vibe when we arrived to the Hosteria was very off, there was a lady (owner?) using the common dinning room to do her bookkeeping which was inappropriate since guests were there trying to eat/ relax. Secondly, we were communicated that the room in the exterior cabin that we booked had an issue with the heating system, therefore we could only stay in a smaller room inside of the main building for the same price. (In booking that twin room was way cheaper but they didn’t offer any discount and the condition of the room was untidy - there were pants hanging in the bathroom and toilet wasn’t clean). We didn’t accept the smaller room and said that if they couldn’t offer anything else, we would ask for a refund… Then miraculously, the staff lady asked the female, that was doing the bookkeeping, what to do in this case when she said that the heating system was now fixed in our room.|We went to the exterior cabin and it was freezing, the heating system was off prior our arrival but was turned on when they realised we were not staying in the cheap room at our own expense. No towels, shampoo, etc were already in the cabin for us. The staff said not to use chimney due to safety reasons and also not to use the kitchen appliances that were there available.|Everything was ok, despite the cabin looked like a haunted house, when we saw in the “information for guests” that the heating system would be turned off at midnight. Was a night with -3 degrees and they were leaving us in a freezing cabin when we paid 280 AUD for a “hotel room” with heating system.|I went to the front desk to find out if that was the case that night since we were just starting to heat up that cabin and they said yes, they would turn off the heating system at midnight and in fact, they did. The solution for us, after a long wait and discussions, was to use the chimney - that we were unable to use due to safety reasons in the first place (???)|Then the cherry on top of the cake: bugs in the food, we asked for an early breakfast since we were leaving and they had prepared the breakfast for us and there were insects in the cookies and cake!!!! I raised my concern to a staff member and she acknowledged that they had an issue, from a while ago, with these insects and the owners haven’t fumigated yet.|We don’t recommend this place at all. They are saving money at your expense, zero hospitality, simply terrible service and no comfort.|Photos for reference of our awful stay there on the 19 March 2024.