Luca Cortese
Google
If you want to stay in the centre of the park and do not want to camp, this is the best deal around. We stayed for three nights in January 2025 and we were quite worried given a good number of (very) negative reviews that we read. However, we have been very happy with every aspect of our stay. So, here some detailed info on our all experience.
The cost: Yes, it is expensive and there is no doubt that compared with hotels at a similar price in big Chilean towns the expectation can be different. This is why it does not get 5 stars. However, you are in Torres del Paine where everything is expensive. We also stayed at Rio Serrano, which is much more expensive and although much nicer we believe Pehoe provide a much better value.
The room: We stayed in a superior double room. We did not ask for a view, but we were lucky to get an half obstructed view of the Cuernos. While the building is quite old, the room was nice, relatively spacious and clean. The bathroom was basic, a bit tight, but overall clean. So, no complaints on this. Heating and hot water are only on between 6pm and 10am, but this was not a big problem. Rooms are cleaned daily and we were very happy with the service.
Food: The breakfast was good enough, i.e., standard buffet breakfast. Dinners were admittedly on the expensive side but, again, you pay for the location. However, the quality of the food has always been good.
Staff: We never had any issues with the staff and everyone has been incredible friendly and helpful. We had a problem with a flat tire and the staff at the reception was happy to assist us. Also, we had a problem with one of the windows in our room and as soon as we flagged it someone was sent to fix it within 10 minutes. Everyone has been very friendly.
Lastly, a note about the location. This is way above five stars and what make this place unique.
In summary, if you can afford it and are willing to accept that you are paying a bit more for a room that you would get cheaper in any city around the world, just do it. It provides a unique opportunity to sleep in the center of the park and have some amazing scenery really at your doorstep. I would definitely not hesitate one second to book again here.