Hotel 24 South

Beautiful hotel! Room in the old wing was small, modernized, clean. Bed was incredibly comfortable - lovely white bedding and sheets, with great pillows. Bathroom was small but well equipped. Elevator to Parking. Friendly efficient staff. Lovely old town - we spent a long time driving around looking at the gorgeous old homes. Wonderful experience.

The staff and their amazing service bump this historic hotel to a 5-star level. What I loved: 1) A comfortable clean room in the historic wing. Decided not to move despite having made a follow-on reservation for a room in new wing. 2) The staff: From the front desk folks and onsite manager to the cheerful 3rd floor cleaning staff- all were welcoming and helpful. 3) The location: Steps aways from the great restaurants on E Beverley Street, as well as shops, theatre, and (almost) next door to the BY & BY - the best morning coffee shop with a gorgeous outdoor courtyard. Hotel 24 South is at the center of activity in Staunton. Hoping to return soon!

A great hotel tucked right into downtown Staunton. Walk to food, shopping and the sights. Right next to Black Friars Playhouse so don't forget to get tickets to a show while you visit! Checkout the scenic railway (short walk). Lots of fun to be had locally - a new favorite restaurant - Edelweiss is not to be missed, delicious food in a unique German themed restaurant.

I booked a last-minute stay at Hotel 24 based on positive reviews and photos, but my experience was overwhelmingly disappointing. While the lobby looked nice and festive, everything went downhill the moment I approached the front desk. No one was there, and when a young woman finally appeared, she made it clear I was an inconvenience. She was short, dismissive, and borderline rude. Even though my reservation included early check-in, I was told with attitude that no rooms were available and that I could “wait in the lobby if I chose.” After an hour, I checked again only to get another curt response. I eventually went to my car in the parking garage, which was dark, dirty, and smelled terrible. Trash cans were overflowing onto the ground. I called my daughter, who made the reservation, and asked her to cancel. When she called the hotel, the same young woman was rude to her as well before finally admitting there was a room available—but not the one we paid for. When I went back inside, the attitude continued. After taking my card for incidentals (a $15 charge even if unused), I went to my room and found it in disgusting condition. Sticky substances on the refrigerator and remote, dirty floors with what looked like food crumbs, stained bedding and pillows, and a nasty stain on the side of the bed. The elevator was filthy too. This did not resemble the rooms shown in their photos in any way. In the morning, I discovered the “included” breakfast actually cost $16.85, it was a very generic buffet the same as you would get from Best Western and parking was an additional $7.85. I was also charged a $50 pet fee for my service dog—even though my daughter had already paid the deposit and service dogs should not incur fees. When I questioned the charges, the front desk staff seemed unsure of what was going on and told me a manager would look into it. I eventually called the next day and was told the pet fee would be refunded, but the entire situation was exhausting. Overall, this hotel was a complete disappointment—from the rude and unprofessional service to the dirty room and surprise fees. I would not stay here again and cannot recommend it to anyone UPDATE: My stay was on November 30, and Thanksgiving fell on November 27. While the website stated the property dining would be closed for the holiday, the listing for complimentary breakfast did not specify that the benefit was only available only on Thanksgiving—or that there would be any charges on other days. As of today, December 3, the website still advertises complimentary breakfast. The breakfast offered is comparable to what you’d find at a Best Western or Hilton—actually, those hotels provide more options and better coffee. The website should clearly state that breakfast comes with an additional charge, as the current wording is misleading. Regarding early check-in, the front desk associate—who was notably rude—clearly acknowledged I was checking in early and acted as though I was inconveniencing her. Overall, Hotel 24 South feels like an outdated, unclean property with poor customer service beneath a superficially appealing lobby. Even the dim, dirty parking garage was unacceptable. Based on my experience, I would not recommend staying here.

We booked our wedding block here for our wedding weekend, so many of our guests stayed at this hotel. The best part of the experience was definitely the location — it was convenient, and we’re grateful our guests were able to be close to everything. That said, there were several disappointments. We dropped off welcome bags for our guests the day before and were assured they’d be handed out at check-in. Unfortunately, several guests didn’t receive theirs, and some had to go back down to the desk to get them. We ended up having to call and remind the staff, which added stress during a weekend where we already had plenty going on. Our own experience checking in on our wedding night was especially underwhelming. As the bride and groom arriving for our honeymoon suite, we were greeted very coldly by the gentleman at the front desk — no congratulations, no warmth, just an annoyed, icy demeanor. Once inside the suite, we were let down again. We expected it to feel special, but it was essentially just a regular room connected to a living area. Nothing stood out, and honestly, we would have saved the money and just booked a standard room if we had known. Even at checkout, we experienced the same cold reception. While the location was great and convenient, the overall service and experience — especially for such a meaningful occasion — fell short of our expectations.

Stayed there one night and it was a terrific experience. Parking was in a garage that is connected to the hotel so it was easy. The room was everything it should have been and was very clean. We didn’t eat in the hotel restaurant rather, we walked across the street to the Mill Street Grill which is always good. The hotel is in a great location in downtown Staunton. Would highly recommend a stay at this hotel.

Very convenient location, a little confusing to find the entrance with all of the one way streets and some of them shut down for the Harry Potter Festival. But we finally got there. Room is super nice, bed was comfortable, view was beautiful. What a precious town. We only stayed one night but the hotel was a perfect stopover.

We loved to hotel, the history, architecture and location. The people who were at the service desk were amazing, Ms. Jackie stands out. Wish the bar area was open in the evening. Breakfast was okay, paid for what is the usual included Continental breakfast. We were there for 4 days but no one ever checked on the room, towels trash. We will definitely be back but hope for better service. The location is the draw.

We hosted a work event here and Kristina & her team knocked it out of the park! Our event ran from Wednesday night to Friday morning, included a meeting room, plated lunches, a seated dinner, and breakfast for our overnight guests. The Hotel 24 South staff were around for any questions, super helpful and friendly, and made sure everything ran smoothly. I can only speak for my room, but I felt it was rather large and well laid out. The bathroom didn't have ventilation which made getting ready after showering a little unpleasant and smelt a tad musty/moldy but it's a historic hotel so let's temper our expectations. The breakfast offering was quite good, and included everything you could want (eggs, bacon, sausage, sausage gravy, fruit, granola, yogurt, pastries, etc.) so I was surprised to see other reviewers noting it wasn't good. That being said, had I been traveling not with a group I probably would've ventured out to a local coffee shop to see their offerings as that's my preferred method! Lastly, this hotel is super centrally located and made a great jumping off point to explore Staunton. We may look to host here again in the future and due to how easy it was, I look forward to it!

I stay at this hotel almost every year and I've had some bad experiences here but the last 2 or so times they have really improved things. The biggest issue I continue to have is their keycards. They deactivate constantly. The employees keep telling me to keep it away from my phone or other electronics. That's not really reasonable. Just get a better system.

Dismal hotel. I booked this based on website look for a Wednesday night stay noting what looks like a decent restaurant. It has a Cavernous old lobby area with nothing in it. Zero services. The restaurant is only open a couple of days a week which would've been nice to know, but the website gives no warning of this issue. Rooms are clean, but equally as dismal as the lobby. Boo!

Very unremarkable. Historic decor and downtown location do not make up for tiny rooms (no ventilation in bathroom) and outdated furnishings. $15 breakfast option was a joke--standard grocery store quality bagels, granola, etc. No better than what I've experienced at the free breakfast buffet at other hotels. The advantage was I could just walk down the street to Cranberry Gro and get a really good cup of coffee and organic scrambled eggs, fruit and multigrain toast for less money. Check in and check out both took forever because there was only one front desk person in each case, who was making a phone reservation while letting the actual guests who were already there stand and wait. I had prepaid for my room--all I needed was directions and a key. Not a good customer service strategy.

Appreciated the downtown location, a few blocks from the Amtrak Train Station and around the corner to Beverly Street shops and restaurants. What was not so great was being charged my full 2 night stay the week prior; I did not expect to be charged prior to my check in. I had booked directly at the hotel's website and it is my usual practice to not select a pre-pay room, only upon check out. I believe this is their standard practice. Hotel day staff was lovely (2 ladies during my stay) but I had a different experience with the mustached older gentleman during the evening shift. I had waited patiently for him to stop typing and look up (I was the only person at the desk) and it was a very long, awkward filled few minutes, waiting for him to (reluctantly) stop typing and look up to address me and my request for a late check out at 1pm. It was granted but I had a bad feeling and double checked in the morning. The lovely day shift lady asked if I was advised to come back before noon to get my room key re-keyed. Of course, grumpy/unpleasant guy, did not share that key piece of information. I was in town for a wedding, I think it is the only option in town. Perhaps I would consider other options next time...

Walkable area to some amazing locally owned restaurants and shops. And to Gypsy Hill park. Clean, pet friendly hotel is super comfortable. Great service!

We have stayed at this hotel 3 times over a span of 5 years. Check in is always easy whether we are traveling with or without our dogs. The lobby is always clean, put together and welcoming. The checkin staff is efficient and able to answer any questions you have. The hotel could not be in a better location is is such easy access to downtown! Literally a half a block walk and you are on their gorgeous street that is the heart of their town. The local area is safe and easy to navigate. We have checked in in the middle of the night while on a long road trip and in the afternoon. Each time the hotel and parking garage we felt perfectly safe navigating, loading and unloading luggage. The parking garage is easy to access from the hotel via elevators. The parking spots in the garage are a bit tight so the better parker in the family will want to do the parking :) Luggage carts are readily available and do the exact job we need them to when loading and unloading the cars. We have always found the hotel nice to sleep at and never had any issues with noise waking us. The town as well is a bit sleepy after sundown so there is never much traffic noise The rooms are nicely appointed and as depicted in photos. The tvs works for us with no issues. The beds while I worried they would be uncomfortable they were not. We slept well and I did not wake with any aches or pains. They are spring beds so you will move some when someone you are sharing a bed with rolls over. More so than a memory foam mattress. I did find the sheets scratchy but I have sensitive skin and it could also have been disinfectant or a cleaner used on the sheets. This would not deter me from returning but I would wear long sleeve night shirt there in the future. There are ice makers on every floor in case you are traveling with a cooler that needs to be refilled with ice. A complimentary breakfast is offered but we have never made it to the breakfast.

Hotel was clean and inviting. Such a wonderful historic place. All of the staff was friendly and helpful.

We recently stayed here as the 2nd of 3 legs of a trip; the other nights we stayed at a chain hotel in other cities. Hotel 24 South was more expensive than the chains, but looked nice and was centrally located in Staunton. I was disappointed in several things: my bed was "short-sheeted", meaning the bottom sheet was about a foot from the end of the bed, with scratchy material exposed. I actually got a rash on my feet from it. Secondly, there were little round holes in my bedsheets. Cigarette burns? Stains that were cut out by the staff with scissors? Who knows. Thirdly, my son stayed in the room next to us and, for the same price, had a refrigerator in his room (and not old, unfitting sheets). It was in the upper 90s and we desperately wished we could have kept cold water in the room. When I mentioned the sheets, the cleaning staff actually laughed out loud. Very strange. I get the feeling Hotel 24 used to be a high class place, but has lost its charm. Lastly, not every place serves breakfast, but for the record, they charged $15 per person for the same breakfast we got free at the less expensive hotel we stayed at closer to DC (which one would expect to be more expensive than Staunton). So, not worth the money.

EXCELLENT STAY! We stayed at this beautiful hotel this past week from Wednesday to Friday. Josh the front desk attendant treated us with such kindness & professionalism. We would highly recommend to anyone who wants to be in the heart of downtown Staunton to stay here. It's close to the Virginia Scenic Railway Station & Restaurants and shops. Ian & Gigi Bailes

Beautiful hotel excellent staff and a convenient location very walkable. Little city hotel was clean. Bar staff was fantastic. Breakfast staff was fantastic. The only downside I can remember it being that because I booked on Expedia for some reason they could not give me a receipt which I found very inconvenient, but other than that comfortable and safe and clean

A hotel bar, but of the 19th Century Variety. Never tawdry, always classy. I have visited for years, both as an outlander and a local. It drips in history, is well and expertly staffed, and is next door to the theater. After dinner, before or after a show, or if you are staying in the hotel, I recommend without reservation ad a civil place to enjoy a drink. Forgive them COVID challenges. They will overcome.

Really nice rooms in a convent, centralized location. Room was clean, and parking is convenient with it's own elevator right to the lobby. Although during our stay, the parking lot arm was broken, so it wasn't the best feeling of security in the garage. One thing that holds it back was the breakfast - it was underwhelming and a little pricy for what's here. Skip the restaurant and go to one of the smaller places to eat.

I usually stop overnight in Staunton when I'm driving up north and I've stayed here about three times now. The hotel is nice -- historic, so the rooms are quite small. But the location is great and very walkable. It has parking garage connected to it that only costs $7 per day. Most importantly, it's a dog friendly hotel with a reasonable pet fee: $50 per room per stay. So even though I have two dogs, I only had to pay the $50 once. (Some of their competition in the area will charge $50 per pet and for a one night stay that's just ridiculous). I can't say I'm blown away by the Covid precautions being taken. Disappointed but not surprised, if you will. The staff I saw were masked up but when I stayed here in August I was very alarmed by the fact that a wedding was happening in a private room off the lobby and people were running around with no masks. It was my first time traveling in months so it was a little jarring how comfortable people were being maskless and hopping in elevators with strangers. I was hesitant to stay here again last month, but given the pet fee situation it was still the best choice for me. Thankfully I had a better experience this time -- I suppose the guests were just more respectful than the ones in August. I'm sure I'll be back next time I make the drive to NJ!

Hotel was beautiful and....the AC unit was so loud it shook the bed and kept us up the better of two nights. The front desk sent maintenance, who said they tightened it, but honestly one of the loudest AC units I could imagine.

A Staunton Icon. Finally booked a stay here after many years of gazing longingly at their "front porch" rocking chairs. Nearing its 100th birthday, this hotel is stately but subdued in it's lobby and more austere in it's hotel rooms. The lobby holds a bar and a small dining area (serving a breakfast buffet on weekends) along with free coffee, tea, a piano and comfy seating. My queen-queen room had all the essentials but felt lacking in luxuries. There was no refrigerator or microwave and the toiletries provided were very basic. The bed was firm but fairly comfortable and the walls seemed to be thicker than your typical hotel room which did allow me a good night of sleep. My favorite thing about staying at Hotel 24 South was the location. After parking my car in the attached garage at check in, I didn't move it for 3 days. So much of "downtown" Staunton is within a half mile of the hotel. Overall, this is a solid hotel choice for a weekend spent (out of your hotel room) exploring the town!

Very nice stay in a neat little town. One block away from the Main Street. Room was nice and staff was accommodating .

I attended the Salvation Army lunch a few weeks ago and the food was delicious! The ball room was beautiful and presentation was great. Special shout out to amazing chef, Geoff Starcher!

This is a lovely place for a few days of R&R. Great that it was re-named from Stonewall Jackson Inn -- as an African-American I would not have stayed at a hotel with that name! My husband and I stayed for two nights with my teen-age son. Although the rooms are on the smaller side the prices were so reasonable we were able to give him a room to himself and have our own personal space. I hope to go back in post-Covid times to spend so more days exploring the area and I will use this as my go-to place.

From the standpoint of a single female traveler, I did not enjoy this hotel at all. It took three tries for my room keycard to work, and the front desk did not offer any sort of comp for that. There were no bar stools at the bar, just tables, and I felt conspicuous dining alone on a Friday night. I could hear the people in the room next door to me, which I found unusual for a supposedly upscale hotel. The whole place had a weird vibe to me.

I was very disappointed when I realized that the hotel I had wanted to stay in for years had gone through a name change for "wokeness ". Shame on the owners. The Stonewall Jackson Hotel was a historic component of Staunton. I was also disappointed in some of the amenities that were offered. The coffee was horrid, the website stated a "grab and go" breakfast but that was replaced by an expensive buffet. On a positive note, the gentleman working in the bar was great. He said he was the Food and Service manager. He was knowledgeable and did a great job in the bar. I will say that it was the only highlight of my stay.

Really lovely, historic hotel in the center of Staunton with exceptional customer service. The rooms are very clean, as are the hallway rugs, lobby, etc. The breakfast was exceptional- great eggs, bacon and sausage, and plenty of breads and pastries for those preferring a lighter fare. The thing that really stands out is the genuine kindness and courtesy of the entire staff. From the front desk, to the food service folks to the room cleaning staff, all were pleasant, very friendly, and went out of their way to be helpful and understanding. Special thanks to Theresa, who brought up a whole new set of linen at midnight after our dog had an accident on the bed. Really a wonderful hotel, with wonderful people running a modern, quality establishment with good old fashioned exceptional concern for the guests.

Beautiful Historic Hotel So happy we found this beautiful historic gem in old downtown Staunton. Recently renovated and beautifully done. Walking in and seeing the lobby with a grand piano and gorgeous ambience wow. Staff was friendly and courteous. Checkin and checkout was efficient. Hotel is pet friendly with pet rooms. Free WiFi worked well but not secure. Room was clean and beds were comfortable. Nice clean bath area. Only draw back was no refrigerator or safe. Excellent breakfast buffet with an omelette station. Parking is in the garage next door for $7.50 per night. Highly recommend and would most definitely stay here again.

Just to be clear, this hotel quasi-renamed because it used to be named the Stonewall Jackson Inn. That name is STILL all over the hotel - from the pens at reception to the phones in the rooms. If you don't want to support that nonchalant BS, I encourage you not to stay here. I wish I had realized this before I arrived. Separately, the lobby smelled like smoke, the room smelled like a locker room, and the hot tub was closed. To be fair, other than that, the room was clean and the lobby receptionist was very kind.

Our stay at Hotel 24 South was great. We had the 2 room suite in the old building and our granddaughter had her own private room and bath with a connecting door. Both rooms were very spacious, clean, bright, airy and the beds were comfortable. Our room had a sofa, chair and desk area. It also had a refrigerator. The 2nd room had a Murphy queen size bed, as well as another sofa, chair and desk area. The Blackfriars theater is just next door and everything is in walking distance. We grabbed a light dinner in the lounge since the dining room was not open, and had the breakfast buffet the next morning. Both were good and convenient. Our car remained parked in the garage for $7.50. Would definitely recommend and would stay here again.

A beautiful hotel in a perfect location. Staff was friendly and helpful. Rooms were comfortable and clean. Great value! Coffee maker in the room which is very important to me! Would stay here again.

Very convenient location, elegant lobby. The room was clean, modern and functional, though cramped. I wish they'd have put some decent coffee in the room - that Wolfang Puck stuff they have is probably expensive and as coffee goes, it's just awful. There's a very decent bakery and coffee shop one street over (Reunion?), you might find yourself there for a decent cup.

This is my second time staying at the Stonewall Jackson Hotel & it has become one of my favorite places to stay. The staff is always friendly & the hotel us beautiful & clean! It takes you back to the 1920's luxury. The lobby is beautiful with lots if seating. A bar overlooks the lobby & if you check in with Yelp you get 10% off! They also have a dini g room that serves breakfast only & it is a real treat!!! Park in the garage under the hotel & take the elevator up to the lobby. The rooms are spacious, clean & incredibly comfortable beds. It also has a spacious bathroom. The hotel staff are very friendly & accommodating as well. Hands down...a great hotel!

Wonderful hotel. We found it on BringFido and we're SO impressed. It's the first hotel we have ever stayed in with our dog and it made us think we can do road trips in the future. All dogs are on the 4th floor (laminate floors rather than carpet) but just lovely!!!! Would totally stay here again

Booked this hotel for an overnight the weekend of Oct. 16. I wanted to enjoy our stay, but customer safety during a pandemic was not a priority at Hotel 24 South. This establishment is not enforcing mask wearing, even with their own staff--I passed two members of the housekeeping team at different times and neither were wearing masks. Why? They're going into rooms to clean. Rooms where customers stay. I would never have booked this hotel if I had known that masks weren't a priority. It made me question the COVID prevention measures and actual cleanliness of the property, that along with the fact the there was urine on the back of the toilet around where the lid connects, and mildew in the shower. I cleaned the toilet myself, but for $266 for one night, I shouldn't have to worry about any of this. The front desk staff were very nice when we checked in as well as when our room keys didn't work properly later in the evening--they helped us very quickly, and they wore masks, thankful for that. This was our first stay at a hotel since the pandemic began, and I'm disappointed and upset as I feel that I put my family at risk bringing them to this establishment. P.S. They promised elsewhere to contact me and make it right...never happened.

We arrived here for a conference. The rooms appeared to be clean, however on the small side. The beds were comfortable. We were able to have free breakfast because we were here for a conference. The food was great with a full breakfast. I would have given the hotel 4 stars except the group that I am came with had a few issues. When two of my team members went to check out, the found the cleaning staff in their room throwing away some of their personal things. Check out was not until noon, and my team members still had their keycards to their room. There was not an apology given for this error. The staff acted poorly in communication and laughed about the situation. In addition, the first night. There was a smell of gasoline on the floors. We alerted the staff but appeared to be nonchalant about the issue. This is a beautiful facility with unprofessional staff. I would not revisit on a personal vacation.

This hotel has been helping Habitat for Humanity for a long time. We have an artist doing a mural and they gave us a decent rate. I wouldn't ask a business to donate anything, because that's not their business plan. But they treat our people right at a fair price. I'll take that any day.

No complaints! Room was clean and easy to check in! The area is so freaking gorgeous and everything is within walking distance! I was on a work trip and couldn't charge beer to my room on my bosses card. Dude man hooked us up and placed my card info and charged me in the morning! I will be back with my kids and husband for a weekend trip!

Great location, reasonable prices and really friendly staff. They are very attentive to any issues/concerns/questions you may have, and Peggy the front desk manager really did a great job and was so nice! It's a great place to come with dogs -- they provide you with lots of treats. We will be back soon.

Good hotel in Staunton, conveniently right next door to the reason we come to town (the Blackfriars American Shakespeare Center theater). It is pricey, but classy, and good value for the money considering the location and the market. There are cheaper hotel options, but you have to go farther out of town, and I can't speak to their quality; the bed and breakfast type options in downtown Staunton are cheaper, but nowhere near as good. Our bed was big and comfy. Unlike he B&B at which we stayed previously, the AC worked well, and the bathroom was clean and without fault. The breakfast buffet included in our rate was good enough. And parking was convenient, in the garage behind the hotel, with direct access to the hotel, and hotel guests park for free. Oh, also, the lobby is classic, fancy and comfortable all at the same time.

Meh, for the 200.00 plus price on a Friday night. Rooms appear to have been updated and was clean. In the King room, bathroom is dinky, beds was comfortable, but extra sitting area very jammed in. Very little space to do any research, work etc. Coffee choice in lobby is way below average, for 200 a night I'd expect morning coffee to be complimentary, instead, it's two dollars and is dispensed from a machine and was awful. Hopefully they'll upgrade this in the future. Overall, overpriced for amenities offered. Just found out that same machine is used in restaurant too. Arg! Order tea.

I had to stay here a year ago for a wedding and I was very reluctant to do so because of the name. I have a foster son who is African American. His family is from the Richmond and Lynchburg area. The thought of bringing a child whose ancestors were enslaved in that very part of Virgina to stay in a hotel named in honor of a man who fought to keep them enslaved was a tough one to swallow. I went because I didn't want to cause a family issue during a wedding, but I am so happy the name has been changed. The hotel is lovely; the staff is friendly and attentive; and now the name is welcoming to all. THANK YOU!

Great renovated old southern hotel. The hotel is located near numerous restaurants in historic Staunton. The hotel bar is quaint but Emily the bartender makes up for it with well mixed beverages. Recommend a stay here if you are passing through or visiting Staunton.

During a recent trip to the Shenandoah Valley to take in the fall colors we stayed at this historic hotel located in downtown Staunton. The hotel was renovated in 2005 to modern standards but has retained it's rich architectural history. The room, while small, was clean, well decorated and had a fantastic bed that provided a great night's sleep. Some modern conveniences were present in the room including a Kurig coffee maker; however if your in need of a small refrigerator..no dice! The hotel's location is perfect, situated in the middle of downtown and within walking distance of several great restaurants, local shops and not to mention a crown jewel right next door..The Blackfriars Playhouse. The hotel staff were courteous and professional and while the price of the room was somewhat high, it is worth your hard earned money. So if your looking for a hotel with historic roots, conveniently located to great downtown Stanton restaurants and next door to a Shakespearean playhouse..this is your gem!

Very disappointed. Dirty carpet-- bits of trash all over up amd down halls. Needed vaccuming. Dusty and dead bugs scattered about in room. Unpleasant fella at the guest counter when we checked in but later a much more delightful fella. Dont let the long hair fool ya; Robert is five star quality!!! Hopefully the hotel will keep him and hire more like him as well as a full time cleaning staff who actually do thier jobs to keep the hotel cleaner. what a shame. The renovation IS lovely but the daily upkeep is lacking. I heard rumors that the troubles started a few months ago... After some confusion from staff, we choose to eat downtown at Cranberries. It was only a short walk up the sidewalk from the parking garage of Stonewall Jackson Hotel. WORTH it.

What a pleasant surprise to arrive and see how GRAND this hotel is! A recent $21 million renovation has restored this nearly century old hotel to its glory. Located atop a hill in historic Staunton, with a parking garage and the American Shakespeare Theater next door, it's walking distance to 100 quaint independent shops and dining establishments, not to mention the Woodrow Wilson Presidential Library and birthplace, which is 1 block away. Gorgeous hotel, about 30 rocking chairs on the front porch, grand lobby, clean, spacious, lovely rooms, indoor heated pool, fitness center, and the only working 1924 Wurlitzer organ in the world. This is my new favorite hotel and my new favorite town. Unfortunately the hotel loses a star for the unprofessional front desk staff. The young lady who checked us in was wearing flip flops and was clueless. Everything we asked her about the town proved false. When we checked out, a young man with a "front desk supervisor" name tag responded to my thanks with a "no problem". He looked like he hated his job. I get friendlier service at McDonald's. Stauton did a great job bringing this hotel back to glory. Please hire trained front desk staff who act as professionally as this place deserves. The current staff belong at the Motel 6. Everything else about this hotel is 5 stars.

I think it's worth mentioning that renovations have just been completed as of late March 2018. I was lucky enough to stay in a renovated room a few months ago and it didn't disappoint. And now in April, without any issues. Very pretty and contemporary, but not modern. (There's a diff.) Nonetheless, this hotel is your best bet in Staunton. The staff is friendly. Breakfast is not free but really good. Parking is $6 and the parking garage elevators are slow as molasses -- you need to know. Otherwise, I actually love staying here. Even without the full-length mirrors, which is weird to not have, tbh.

Pros: Pet friendly, good location, nice lobby, good customer service (especially the guy who greeted us at the breakfast buffet) Cons: Pet fee is $50 which was more than half of what we paid for the room -room itself is fairly small -shower curtain and liner needed replacing -marks all over the walls and doors -the hallways and stairwells are extremely muggy and hot -breakfast buffet was mediocre -very thin comforter -no refrigerator in the room We saw other dogs on our floor so I'm assuming we were on a pet friendly floor however that doesn't mean it shouldn't be kept up. Overall the experience was okay and if you're just stopping through the area overnight it's a good place to stay.

Love this place. It's close to all the amenities and they serve a wonderful breakfast. The rooms are comfortable. But at $229 a night, I would expect that there not be mold on the shower curtain. I have posted a photo.

I had wanted to stay here since they renovated the place, and my husband reserved a room for us for my birthday, which happened to be Christmas Eve. We found out before we checked in that the restaurant was going to be closed for Christmas. We were supposed to have breakfast included with our room, but don't see how this was supposed to happen without the restaurant. When my husband called to cancel our reservations, they didn't even ask why. Later on another review site the manager informed us this and that restaurant would be open, etc. If the person handling the cancellation had bothered to ask why we were cancelling this could question could have been answered and we would have stayed. This beautiful and historic hotel experience is being ruined by incompetent (or indifferent) staff. I no longer my out of town/state visitors to this hotel.

Nice hotel right in the middle of downtown, room was very clean and very nice.Rooms are a bit small but we were only there for one night so it was just fine. It was just a minute walk to downtown main area were there was plenty of dining options i would stay here again if in the Staunton area.

I drove a great distance and arrived at 3am. I was of course the only person in the lobby except for the front desk clerk. She was on the telephone the entire time she checked me in. She took my credit card and license and the only words she spoke to me were to tell me in a chiding tone that she had just finished the night audit. So, of course, it was a surprise to be charged $4 for parking a week later. One plus - free wifi. I have read the other reviews. There was no complimentary water or snack n our room.

I stayed here for a couple nights, and I had a wonderful experience. The hotel is situated right in downtown, making it easy to get to all the various shops and restaurants. Everyone was friendly, and I enjoyed the restaurant in the hotel, as well. Rooms aren't as large as some chain hotels, but the bed was huge and very comfortable. I'd love to stay here again sometime because the town has a very nice charm.

An oasis in the desert after a long day hiking in the blue ridge mountains. We made the decision to get a hotel room instead of making a five hour drive home and called the hotel for a reservation. They gave us a fantastic rate (better than what we saw online). Check in was no-fuss and the front desk lady gave us an amazing map with dinner recommendations. The hotel is gorgeous, welcoming, charming, and clean. Our hotel room was amazing. The bed was luxuriously soft. Free wifi. Quiet. We had a corner room that gave us three windows and a view of the hotel's balcony. Extra $6 for parking in the attached garage with in & out privileges. Incidentally, the hotel is right next to the famous local Shakespeare theater and very close to the Woodrow Wilson museum & presidential library. Right across the street from Staunton coffee & co. About one block away from the main historical Staunton thoroughfare. Five blocks from the glass blowing company. We unfortunately didn't originally plan to visit Staunton for our trip so we didn't have the time to really explore the area, but everything was so close to the hotel, we were able to get in a morning stroll before leaving town.