X8697SGvickyk
Google
We booked a 7-day stay and had a deeply disappointing experience due to a serious security failure.||On the third day of our holiday, items were stolen from our room. The hotel's investigation confirmed that the only person who entered the room during the time of the theft was the housekeeping cleaner, according to the electronic card entry log.||The manager’s response was highly inadequate, they confirmed the cleaner was the only entrant, but immediately closed the case when the cleaner denied it. They rely on useless CCTV that only covers the first two doors of the corridor, which is shocking for a modern hotel.||Crucially, the feeling of vulnerability and distrust ruined the remainder of our holiday. We refused to let housekeeping enter our room for the remaining four days, as we could not trust the staff or the security process. If you value the safety of your belongings, I would strongly advise against staying here until management addresses their security protocols and staff accountability. Location is fine, but security and customer care are nonexistent.