Hotel Acquarello Swiss Quality

You simply can’t beat the value for money this hotel offers. The location is unbeatable — right next to the funicular that connects directly to the Lugano main SBB station (and possibly other destinations, though I only used it for the station). There’s also a wide variety of restaurants and shops just steps from the hotel. Despite its compact size, the hotel has a great little gym, and my room — which faced the funicular — was surprisingly quiet. I slept like a baby! If you're a light sleeper, the hotel thoughtfully provides earplugs and a welcome chocolate in the room. A really nice touch: I received the Ticino Ticket by email on the day of arrival, giving me free access to most public transportation and discounts at various attractions. But what truly made my stay exceptional was the incredibly friendly and helpful staff at the front desk. Thank you all for your kindness, thoughtful touches, and excellent recommendations — you made my visit even more memorable! Breakfast is typical Swiss. It's not a complaint, just a note for other travellers :) Expect cheese, cold cuts, croissants, bread, good choice of fruits and yogurts.

Good location and services. I really like the breakfast. Very close to the tram. You can go straight right to the hotel.

Booked very last minute due to pre booked accommodation letting me down, arrived at the hotel 20 minutes later and received a warm welcome from the receptionist. Everything was explained clearly, the receptionist was pleasant and helpful. The lift was out of order but I was able to use the staff lift. The room was spotless the corridors are quite quirky, I liked them, very art deco - this hotel is obviously quite old, ancient beams in the breakfast room. My room had everything I needed, the pillows were amazing. The bathroom was brand new, with modern fixtures and fittings and despite reading another review which said the shower was small, mine was spacious! Breakfast was fine, lots of continental choice. You can park nearby overnight for 27 Swiss Francs.|I really think this hotel is underrated my stay was pleasant, welcoming and comfortable - I wouldn't hesitate to stay here again.

A good hotel, convenient for rail travellers and easy access to the city and lakeside.|En-suite room good, with superb shower facilities. Beds v comfortable. Slight downside was the adjacent short funicular used to get to/ from the rail station to the city below the station. It was a good 0630 alarm clock!|The hotel provided us with a free public transport/facilities pass which came in very handy. We took the funicular ride to the 930 meters top of San Salvador mountain, a worthwhile experience.

Great location next to the funicular which goes to the station. Good rooms friendly and helpful staff.

I notice this hotel hasn't been reviewed for 2 years, which is a pity, as it's an excellent option in Lugano. We stayed there for only one night (unfortunately) as part of our Grand Train Tour of Switzerland and found it to be perfectly located, near the centre of the city and next door to the furnicular station. Do not walk down from the railway station to the hotel, catch the furnicular at the station and on arriving at the end, the hotel entrance is 50 metres away.|The room we had was a great size, overlooking the furnicular as it turned out and had plenty of space for suitcases, without tripping over them. A safe, free wi-fi, air con and a fridge were provided, as well as tea and coffee making facilities at a small charge. The one major flaw was the small shower, notwithstanding the excellent temperature and water pressure. It was difficult to turn around for almost any size adult and DON'T drop the soap!|Breakfast was cold options only, which is fine by us, but it was satisfactory only, without being anything special, which was a pity.|There was a nice lounge area with comfortable chairs and an internal garden setting outside, although I'm not sure if that was part of the hotel. Silvia at reception was so helpful and considerate. As guests, we each received a complimentary block of Swiss chocolate.

Great Location From Lugano train station connect to TPL train beside pharmacy to the hotel directly. Within hotel is shopping haven. Retail stores , F&B, cafe etc and above all the beautiful lake Lugano. Hotel room was basic with view totally blocked. Breakfast choice very limited. Other than that all ok.

An unfortunate first impression at check in with a receptionist that can’t smile, say hello or thank you. Quite a drab welcome. A ‘quaint’ property if you’re being nice. Rustic and outdated if you’re being honest. Could be overlooked if the service was friendly and charming, but this is absent. Bathroom door doesn’t lock! Very problematic with 5 people. Breakfast lackluster. Beds not so comfortable. Very small rooms. All perhaps more easily overlooked had the staff at least been charming.