Hotel AKA Back Bay

4.5 ⭐️ only because the front desk is understaffed. I have stayed here a few times. LOVE the hotel! Beautiful entrance. The lobby is nice and equipped with a nice coffee machine. Nice big screen tv snd sitting area. The rooms THE ROOMS! are very clean and bed is so comfortable. It has all the ammenidies needed. The bar/grill has a nice ambiance and good drinks and food. One of the bartender was a bit rude when we tried to move the chairs closer outside but I will keep staying here when in Boston 🤩

Stayed there one night while we were in town for blue man group show and instead of driving an hour home we stayed in Boston. This place was better than expected. The valet was over the top friendly, nice and welcoming. The check in was easy and hassle free and the male employee checking us in was super nice. When we got back to the hotel after the show the room next to us there seemed to be a domestic situation and we called down to the front desk which resulted in security or whoever I didn’t see responding to that room within minutes and there was no other issues for the rest of the night. Room was clean and decent sized. Requesting our vehicle from valet was super easy and check out was smooth the following day. Thought the hotel was priced reasonably although, I can’t provide comparison to nearby hotels since this is the first hotel that came up when googled it. I liked the reviews and the price so I booked it. Next time we venture into Boston and decide to stay the night we definitely will stay here again.

Great beds, clean hotel. Bar downstairs always open. 100% going back when I visit Boston again later this year. Valet service was great, front desk manner was professional. Coffee and food in the morning for guests was great. Pillows and blankets awesome along with big tv and big bathroom. Hotel is in a great spot for you to travel around Boston.

From the moment we pulled up to the curb to the moment we pulled out to return home, our stay in Boston at Hotel AKA Back Bay was simply fabulous. Our kids (ok, the adults, too) felt like royalty with the service of the staff and with the building itself. (Be sure to take the time and ask about the history of this gorgeous building! It adds to the experience and made us appreciate the building a bit more.) Valet, desk staff, bar tender, manager.....every single person was friendly, polite, extremely helpful and welcoming. The room itself was spacious and clean, a rollaway was there when we arrived (we requested it), and the bathroom had the best shower EVER (priorities, right?)! Despite renovations in progress, the hotel was clean, quiet and elegant.||Ryan, one of the managers, took the time to welcome us, chat with us throughout our stay (he even showed our kids pictures of his cats), and went the extra mile to make us feel at home.||We will be repeat customers of Hotel AKA Back Bay.

I made a 3 night reservation for May 2024 several months in advance. About 2 weeks before the check-in date, I got an email from the hotel saying that it would not honor my reservation because the hotel was closed for renovation. Apparently the closure will end in July. They just figured this out in late April?||||MORAL: don't consider a confirmed reservation at this property to be confirmed until you have your room key in hand.

My daughter’s bridal shower, scheduled to be held at Hotel AKA Back Bay on June 9, 2024, was cancelled 18 days prior to the event stating unforeseen construction delays. Each and every time I called or emailed Hotel AKA to confirm that the property would be ready, I was assured that it would be. The last correspondence I had was on April 24th; after that date they stopped returning calls and emails. It wasn’t until May 21st that I received an email, not a phone call, that my event was cancelled. The communication was so unprofessional and lacked any empathy but rather made excuses. It was clear that the hotel did not value the significance of my daughter’s bridal shower. Please reconsider holding any events at this venue.

My experience was unprofessional and unacceptable. My daughter's bridal shower was cancelled 18 days prior to the event. I was given excuses via email. The shower was to be held on June 9th, 2024 and I was notified on May 21, 2024. The event assistant director lacked empathy and accountability. I have reached out to the hotel on three occasions, after I was notified of the cancellation, and I have not received a response. They clearly are not customer service oriented.

Wow the service from the time of your arrival to the time you depart is truly top notch. Everyone we came into contact with was amazing. My boyfriend and our pup stayed for a night and had a great experience. The room was perfect and the location is great and within walking distance to great restaurants and shopping. I would stay again in a heart beat! Thank you!