Dana Al Shawwa
Google
Disappointing Stay Despite Friendly Staff
I stayed at this hotel for two nights in April and had a mixed experience. The positives were the friendly and excellent staff, efficient valet service, and cleanliness. However, there were several negatives that outweighed the positives.
Firstly, the hotel is not stroller or handicapped friendly. The entrance lacks ramps, forcing us to carry our baby up the stairs. This is a significant accessibility issue.
Furthermore, I was shocked by the hotel's stinginess with water. Only two small bottles were provided, and requesting more incurred an additional charge. As a guest staying in a suite with a baby, this was woefully inadequate. The notion that 500ml of water per person per day is sufficient is unrealistic.
Another disappointing aspect of our stay was the lack of basic room amenities. Our room didn't have a coffee machine or a kettle, which is a standard expectation in most hotels. The hotel's solution was to provide these items upon request, but this is an inconvenience and shouldn't be necessary. Moreover, considering the hotel's strict water policy, requesting a kettle would mean using the limited complimentary water for coffee, leaving us with no drinking water.
Additionally, the bathroom design posed a significant safety risk. The tub shower lacked a secure handhold or step to facilitate safe exit, leaving a large gap between the tub and floor. With wet and slippery feet, this design flaw made it extremely difficult to step out of the tub without assistance. In fact, my husband had to help me every time to avoid slipping.
Furthermore, we encountered some safety concerns in our room. A metal piece near the bed posed a hazard to our baby, and the headboard's gaps made it easy for items to fall behind the bed, which was difficult to retrieve.
The baby crib provided was also not suitable for young babies, being too low.
We also experienced issues with the baby equipment. The high chair we requested was not clean, and after our baby used it, we found dried milk stains on the straps. When we requested the chair again the next day, it was brought to us with the same stains, indicating a lack of proper cleaning and maintenance.
Lastly, the complimentary toiletries, specifically the toothbrushes, were of poor quality. The bristles were extremely soft, making them ineffective for cleaning teeth properly.